Technical Support Training

Adrian Gwara

F*** Dalmeny Road

Ntuzuma, Durban

Mobile: 083-***-****, 074-***-****

Valid work permit Holder

Driver’s License: Code 10

SACE Registration: FC12220169

ETDP SETA Registered Assessor: AGW280020

MICT Accredited Assessor/Moderator

Email address:******.*****@*****.***

PROFESSIONAL PROFILE

I am a holder of a Bachelor of Technology Information Systems .I am quick to grasp new ideas and concepts, and to develop innovative and creative solutions to problems. I am able to work on my own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines. A deadline-driven and proactive individual with a logical approach to challenges and perform effectively even within a highly pressurised, high stakes working environment.

AREAS OF EXPERTISE

Lecturing

VB.Net,

Comptia A+, Networking

PC Maintenance

End User Computing

Internet and email

Web development,HTML

ICDL.

Software Engineering

Computer Architecture.

PERSONAL DETAILS

Date of Birth: 29 August 1984

Gender: Male

Marital Status: Single

Religion: Christianity

SUMMARY OF QUALIFICATIONS

Bachelor of Technology Information Systems (UNISA)-Cum Laude

Higher National Diploma In Information Technology (NQF 6)

Occupationally Directed Education Training Development Practices (NQF 5)

Three Advanced Levels [9 points]

Ten Ordinary Levels [2A’s, 3B’s,5C’s]

AVAILABILITY: Immediate

WORK EXPERIENCE

Previous Employer: Diepsloot Computer College

Position Held: Lecturer FET and Skills

Period: August 2009- February 2010

Courses

Visual Basics

Basics of Networking

P C Hardware Support

P C Engineering

Data Communication and Networks

End User Computing

Life Skills

Duties

Facilitating Technical support NQF 4 and End User Computing NQF 3

Addressing learner concerns and offering support to learners

Assessing student Portfolios and offering support to learners

General housekeeping duties (Hardware and network maintenance)

Previous Employer: PC and Business College

Position Held: IT Program Manager/ Lecturer FET

Period: February 2010- September 2013

Courses

Business Studies

Quantitative techniques(Statistics)

Programming VB.net, html, C++

End User Computing

Comptia A+, Networking

Software Engineering

Web Applications

Database Implementation and Design

Help Desk Technology

Duties

Facilitating Technical support level 4, Systems development Level 4 and Systems Development Level 5 and Systems Support Level 5

Offering support to new staff members

Evaluation of lecturer performance

Addressing learner concerns and offering support to learners

Monitoring delivery of lessons

Preparing test and examination

Assisting learners when compiling their portfolios

Managing IT Lecturers and maintenance of IT Resources

Assessing of students portfolios and offering support classes for at risk learners

Conducting department meetings

Previous Employer: BlackStar Communications

Position Held: IT Training Consultant

Period: September 2013- 31 January 2014

Duties

Creating training material using ADDIE Methodology

Quality assuring training material

Creating training plan

Designing assessment material

Creating high level training details

Conducting system training and end user acceptance

Mapping and analyzing business processes

Developing online training material using Lectora, Webdev plus

Spearhead User Acceptance Testing Sessions

Current Employer: Bytes People Solutions

Position Held: IT Trainer (Learnerships and Desktop Courses)

Period: February 2014- To Date

Duties

Delivering training for IT Learnership Program

Managing and Administration of training records

Assessing POE files for learners

Assisting Learners completing their POEs

Performing admin work for learnership programs

Facilitating desktop courses (corporate training)

Personal Attributes:

Assertive

Enthusiastic

Innovative and organized

Analytical

Dedicated

Fluent English speaker

Understands most local languages

REFERENCES:

Available upon request

Contact this candidate