Customer Service Microsoft Office
Resume:
Caleb
Gillings
Ocala, FL 34476
*****.********@*****.***
EXPERIENCE
Village Transportation, Beaver Creek Ski Resort
Avon, Colorado 2015-2016
Greet and transport guests around the resort. Follow safety standards and Protocols accordingly. Assist guests with loading and unloading luggage, skis, etc. Give accurate descriptions and directions to the layout of the resort. Follow time management and schedule accordingly. Scan the terrain in excess for potentially hazardous and/or dangerous circumstances, reacting according to protocol standards. Clean and maintain bus accessing all the gauges to ensure that that their levels are all at the required state measurement.
Server, Holland America Princess Resorts
Trapper Creek, AK 2014- 2015
Welcome and acknowledge all guests according to company standards. Anticipate and address guests' service needs. Assist in order selection by promoting specific menu items, specials, and featured drinks. Respond to guest inquiries t regarding meal preparation and ingredients. Communicate with the kitchen staff regarding allergies, dietary needs, and to ensure accurate and timely order preparation. Regularly follow up with guests to ensure satisfaction with each course and/or beverages. Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
Server, Kotobuki Inc.
Ocala, FL 2009-2014
Handled cash, pre-bussed tables, accurately input orders, and maintained a clean section; performed closing duties that entailed but not limited to cashing out servers, inspecting restaurant cleanliness, performing bank drops, and maintaining an accurate drawer & orderly paperwork.
Customer Service Representative, Hollister
Ocala, FL 2009-2010
Responsible for opening and closing store duties; assisted customers with purchases; prepared store for inventory and restocked merchandise; promoted merchandise at various events.
EDUCATION
West Port High School
Diploma 2005-2009
SKILLS
●Excellent customer service, verbal and written communication skills
●Ability to allocate time efficiently and effectively among tasks
●Can work independently or in a team environment to meet or surpass company goals and objectives
●Proficient in Microsoft Office Suite and Executech
REFERENCES
Available upon request.
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