Microsoft Office Operator

Osiris Villalona **********@*****.***

**** **** ****** ***. ** Brooklyn, NY 11224 718-***-****

Work Experience

Docutrend Inc

New York, NY

Digital Service Specialist

****-****

• Extensive troubleshooting duties preformed on all black and white Canon ImageRunners Copiers, Lexmark, HP Desktops, Samsungs, and Sharp

• Fundamental network setup from PC/Mac desktops to printers

• Installation of scanners and e-copy accessories to all Canon products

• Measured and replaced electrical boards on Copiers

• Diagnosed copy machine and printer malfunctions, worn equipment, and identified office technology

that hindered operational efficiancy

Canon Business Solutions New York, NY

Digital Service Specialist 2005-2014

• Extensive troubleshooting duties preformed on all black and white Canon ImageRunners Copiers

• Fundamental network setup from PC/Mac desktops to printers

• Installation of scanners and e-copy accessories to all Canon products

• Measured and replaced electrical boards on Copiers

• Diagnosed copy machine and printer malfunctions, worn equipment, and identified office technology

that hindered operational efficiancy

Dean O’Hare

Brooklyn, NY

Substitute Teacher 2004-2005

• Assisted and educated adults with mental and physical disability

• Reduced confusion on the part of consumers and providers by obtaining needed information and services

as needed

• Enhanced informed decision-making about the range of long-term support options; and improved the

management of public resources.

TCI College of Technology(Electrical Technician Support Shop) New York, NY

Assistant Lab Technician 2002-2004

• Substantial troubleshooting duties were preformed on a daily basis

• Assisted in training new employees

• Installation of Operation Systems (Win95, Win98, Win2000, WinXp, Linux) using an array of platforms :

partitions ;multiple hard drives, jumpers, as well as primary and secondary drives

• Assisted many professors in repairing computers using software and replacing hardware components for

student use in the labs

• Maintained lab rooms for student use and prepared computers for TCI Open Houses and Workshops

• Assisted in preparing computers for MS PowerPoint presentations for TCI's faculty

• Endured the challenge of a fast paced environment and worked well with minimal supervision

• Occasionally assisted in supervising

Skyline Duplication

New York, NY

Copy Operator

2001-2002

• Traveled and worked at 3 different locations, and assisted in training new employees

• Provided quality reproduction of all materials submitted by customer

• Performed finishing activities (binding, cutting, folding, hole punching, laminating, stapling, etc.) as per

ticket request

• Operated various digital, high-speed copiers (black & white, color)

• Prepared materials for mailing including: addressing, stuffing envelopes and making labels

• Troubleshot jams and performed basic key operator preventative maintenance on machines

• Monitored usage of materials and supplies and ordered as necessary to maintain effective levels

• Maintained records and logs of equipment usage

• Made internal and external deliveries as requested

• Participated in cross training and perform other duties assigned

• Demonstrated flexibility in satisfying customer demands in a high volume, production environment

• Adhered to business procedure guidelines and safety regulations

• Maintained a clean and organized workplace

Unique Copy Center

New York, NY

Copy Operator 2001-2002

• Coordinated and prepared projects for printing, including electronic file conversion, document scanning

and enhancement, from start to delivery.

• Prepared materials for mailing including: addressing, stuffing envelopes and making labels

• Maintained a clean and organized workplace

• Downloaded jobs from email or print queue, sizing, reproducing, sorting and finishing as requested.

• Delivered of mail and printing projects throughout multiple organizations. Established and maintaining

quality controls to ensure work accuracy.

• Ran reports as requested.

• Kept logs of downtime, repairs, and meter charges of all copiers/printers in the center.

Education

Technical Career Institute, College of Technology New York, NY

Associate of Science 2005

Major: Occupation Studies in Industrial Electronics Computer Technology (IETC)

Specialized Skills and Competencies

• Basic skills in Computer Networking: creating Actice Directories, DNS and DHCP, and routing installations

• Familiar with Microsoft Office: Word, Excel, Power Point

• Creating Straight and Cross-Over cables, and hands-on skills in soldering electrical boards

• Measuring resistors, capacitors and other electrical components using measuring tools such as

Oscilloscope Probes, Logic Probes and a Digital Multi-Meter

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