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Program Technician II, Word Procesing Technician, Office Assistant

Location:
Citrus Heights, California, 95611, United States
Salary:
$3000/month
Posted:
October 09, 2016

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Harold M. Himes

**** *** ***** ****, ****** Heights, CA 95621 916-***-**** acwzbr@r.postjobfree.com

Objective

To provide my employer a dedicated and enthusiastic team player that will be an asset to the company I work for.

Education

HIGH SCHOOL DIPLOMA JUNE 7, 1975 RIO AMERICANO

Major: Man & Society

Minor: Political Science

Related coursework: Economics

Skills & Abilities

INSTRUMENTAL IN ASSISTING THE CONSUMERS FOR THE STATE OF CA BY PROTECTING THEM FROM BEING TREATED UNFAIRLY OR FRAUDLENTLY BY DEPT. LICENSEES. ALSO MEDIATED NON-JURISDICTIONAL COMPLAINTS REFERRING TO MOBILEHOME RESIDENCY LAW ISSUES. AS IT PERTAINED TO HEALTH AND SAFETY ISSUES WITHIN THE MOBILEHOME PARKS THROUGHT THE STATE. MADE APPROPRIATE REFERRALS TO OTHER PROTECTIVE AGENCIES AND LOCAL JURISDICTIONS.

Experience

PROGRAM TECH II DEPT. OF CONSUMER AFFAIRS 11/1/2005 – 4/29/16

Answered busy phones and directed callers to appropriate board or bureau. Handled Bureau of Automotive complaints over the phone. Look up status of Department licensees utilizing the Department database. Referred non-jurisdictional calls to the right agency utilizing the internet.

PROGRAM TECH II DEPT. OF HOUSING & COMM. DEV. 8/1998 – 10/2003

Answered busy phones for the Mobilehome Ombudsman Unit. Handled complaints against manufacturers, dealers, and salespeople. Sent out complaint forms and/or referred to appropriate staff. Sent out on legal paper for the licensees to respond to the department for allegations pertaining to fraud or unable to meet the agreement to the consumers expectation. Referred mobilehome park residents to appropriate field office or contact the park inspector myself for health & safety issues. Also work done to mobile homes without the proper permits, etc. Mediated non-jurisdictional complaints as it pertains to the mobile home residency laws. Referred consumers to other protective agencies such as the Golden State Mobilehome Owners League and also their local authorities in the appropriate jurisdiction.

OFFICE ASSISTANT II (T)/DEPT. OF HEALTH SRVCS/SAC MEDI-CAL FIELD OFFICE /10/97-5/98

Answered busy phones from patients and providers and made appropriate referrals to staff. Sent out mail, ordered supplies, light typing and greeted and assisted guest at the front counter.



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