Customer Service Technical Support

Max L. Andrino III

*-*** ******** ****** **** Spirit Village Pagsabungan Mandaue City, Cebu

Phone Number: 099********

Email Address: *******@*******.***

Professional Summary

Analytical and effective at technical support and reporting. Highly Computer Savvy. Technical Customer Service Specialist with the capacity to quickly learn and synthesize new technologies. Dedicated web hosting expert. Troubleshooting and Software analysis.

Skills

Customer Service Expert, Skilled multi-tasker, adheres to customer service procedures, Strong problem solving aptitude, Microsoft Solution Expert, analytical and critical thinker, basic knowledge in web developing (HTML and PHP), Excellent problem solving abilities, System backups and Web Hosting.

Work History

Technical Support/Sales – 1&1 Internet Philippines Inc. – April 2015 to October 2016

-Evaluated and responded to incoming sales leads and requests for technical support assistance.

-Resolved customer issues in a clear, courteous and straightforward manner.

-Demonstrated professionalism with customer at all time.

-Identified and solved technical issues with variety of diagnostic tools.

-Followed up with clients to ensure optimal customer satisfaction.

Customer Service Representative/Sales – The Results Companies – January 2014 to April 2015

-Managed customer calls effectively and efficiently in a complex, fast paced and challenging call center environment.

-Collected and processed payments.

-Submitted and tracked orders.

Technical Support – Convergys – May 2010 to January 2014

-Installed software, modified and repaired hardware and resolved technical issues.

-Resolved problems with malfunctioning products.

-Activated accounts for clients interested in new services.

Customer Service Representative/Billing – ePLDT Ventus – December 2008 to April 2010

-Monitored payments due and promptly contacted clients with past due payments.

-Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.

-Reviewed all expense reports for accuracy and proper expense disclosure.

Education

University of San Jose Recoletos Cebu City Bachelor of Arts: Major in Mass-Communication 4th Year Level

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