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Front desk agent

Grand Rapids, Michigan, United States
October 08, 2016

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Margaret Mae V. Estanislao

“Focused, Motivated, Passionate, Professional, Hard-working, Flexible”

Address: **** **. ******* ****** ******** Michigan 49508

E-mail: Cellphone Num: 1-616-***-****

Date of Birth: 09-29-1987 Place of Birth: Philippines

Marital Status: Single

Gender: Female

Country of Citizenship: Philippines


-Good communication skills (English, Tagalog)

-Computer Literate

-People skills, Good customer service skills.

-Positive attitude.

-Persistent and driven.


University/School Name: Colegio de San Lorenzo

Location: Colegio de San Lorenzo, Congressional Avenue, Quezon City 1106

Institution start date: 06-2011

Graduation/Expected graduation date: 10-2013

Field of Study: Bachelor of Science in Hotel and Restaurant Management

University/School contact name: Joy Maliwanag

University/School contact tel: 9269999

University/school website:

University/School Name: Far Eastern University- Nicanor Reyes Medical Foundation

Location: Fairview Quezon City, Philippines

Institution start date: 06-2004

Graduation/Expected graduation date: Course not completed

Field of Study: Bachelor of Science in Nursing

University/School contact name: Tita Yap Cruz

University/School contact tel: 427-02-13 loc 1144

University/school website:

Work Experience:

Company Name: Holland America Line

Company contact name: UPL Manning Agency (Philippines)

Company contact tel: +632-***-****

Company website:

Position: Guest Relations Associate Location: (America) Sea-based

Duration: 01-10-2016 to: 05-22-2016


Provided all Guests with a high level of service by insuring that all requests are courteously, promptly, efficiently handled in accordance with Company policies and ensured that follow up is consistent and without delay. When situations require, provided Guests with answers, alternatives and solutions to issues presented. Processed credit card ad cash transactions. Performed other miscellaneous duties and tasks as assigned by Guest Relations Supervisor or Guest Relations Manager.

Company Name: Pinehurst Resort and Country Club

Company contact name: Matt Chriscoe

Company contact tel: 910-***-****

Company website:

Position: Front desk Agent Location: Pinehurst, North Carolina, USA

Duration: From: 02-2014 to: 02-2015


Processed guest arrivals and departures, including all necessary payments, Handled & coordinated room assignments and pre-arrivals, assisted with the check-in and check-out of groups and tours, assisted other departments as required, Handled guests' concerns.

Compny Name: 1895 Grille

Company Contact Name: Michael Brady

Company tel: 910-***-****

Company website:

Position: Hostess Location: Pinehurst, North Carolina, USA

Duration: 02-2014 to: 02-2015 Total Number of Months: Part time


Greeted all guests upon arrival. Provided guests with estimated waiting time, always maintained a professional, courteous attitude when confronted with hostile, impatient or irate guests. Seated guests based on guest preferences.

Company Name: YMCA of the Rockies Snow Mountain Ranch Granby

Company contact name: Benjamin Black

Company contact tel: 970-***-****

Company website:

Position: General Food and Beverage Worker Location: Granby, Colarado, USA

Duration: From 03-2012 to 06-2012


Provided guests with a positive dining experience. Employees rotate daily through a variety of specific duties.

Company Name: National Relief Charities

Company contact name: Thria Buagas

Company website:

Position: Contribution Acquisition Representative

Location: Ortigas, Pasig, Philippines

Duration: From September 2009- April 2011


Got in touch with individuals by telephone to solicit donations for the charity, gathered names and contact number of prospective customers, and follow-up calls.

Company Name: Right Outsourcing Management Group

Company contact name: Rosendo Ballesteros

Position: Telephone Operator/ Receptionist Location: Pasig City, Philippines

Duration: From March 2009-September 2009


Took and relayed messages, provided information to callers, greet persons entering the organization, responsible for other duties assigned.

Company Name: Lasting Line Contact Center

Company contact name: Jerdy Belgica

Company contact tel: 9140671

Company website:

Position: Confirmation Officer Location: Pasig City, Philippines

Duration: From March 2008- February 2009


Assisted clients with their needs/question particularly with the information regarding their appointment such as driving directions, time of meeting, and other important information.

Company Name: Unique Interaction Asia

Company contact name: Beau Rudd

Position: Team Leader/ Customer Service Representative

Location: Pasig City, Philippines

Duration: From May 2007- February 2008


Provided guidance, instruction, direction, leadership to the team for the purpose of achieving a key result or group of aligned results. Coordinated team efforts, Made decisions in the absence of a consensus. Represented the team to the next higher reporting level. Responded to customer Inquiries.

Reference: Available upon Request

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