Margaret Mae V. Estanislao
“Focused, Motivated, Passionate, Professional, Hard-working, Flexible”
Address: **** **. ******* ****** ******** Michigan 49508
E-mail: acwywn@r.postjobfree.com Cellphone Num: 1-616-***-****
Date of Birth: 09-29-1987 Place of Birth: Philippines
Marital Status: Single
Gender: Female
Country of Citizenship: Philippines
Qualifications:
-Good communication skills (English, Tagalog)
-Computer Literate
-People skills, Good customer service skills.
-Positive attitude.
-Persistent and driven.
Education
University/School Name: Colegio de San Lorenzo
Location: Colegio de San Lorenzo, Congressional Avenue, Quezon City 1106
Institution start date: 06-2011
Graduation/Expected graduation date: 10-2013
Field of Study: Bachelor of Science in Hotel and Restaurant Management
University/School contact name: Joy Maliwanag
University/School contact tel: 9269999
University/school website: http://www.cdsl.edu.ph/
University/School Name: Far Eastern University- Nicanor Reyes Medical Foundation
Location: Fairview Quezon City, Philippines
Institution start date: 06-2004
Graduation/Expected graduation date: Course not completed
Field of Study: Bachelor of Science in Nursing
University/School contact name: Tita Yap Cruz
University/School contact tel: 427-02-13 loc 1144
University/school website: http://www.feu-nrmf.ph/
Work Experience:
Company Name: Holland America Line
Company contact name: UPL Manning Agency (Philippines)
Company contact tel: +632-***-****
Company website: http://www.uplines.net/ http://www.hollandamerica.com/
Position: Guest Relations Associate Location: (America) Sea-based
Duration: 01-10-2016 to: 05-22-2016
Tasks/Responsibilities:
Provided all Guests with a high level of service by insuring that all requests are courteously, promptly, efficiently handled in accordance with Company policies and ensured that follow up is consistent and without delay. When situations require, provided Guests with answers, alternatives and solutions to issues presented. Processed credit card ad cash transactions. Performed other miscellaneous duties and tasks as assigned by Guest Relations Supervisor or Guest Relations Manager.
Company Name: Pinehurst Resort and Country Club
Company contact name: Matt Chriscoe
Company contact tel: 910-***-****
Company website: http://www.pinehurst.com/
Position: Front desk Agent Location: Pinehurst, North Carolina, USA
Duration: From: 02-2014 to: 02-2015
Tasks/Responsibilities:
Processed guest arrivals and departures, including all necessary payments, Handled & coordinated room assignments and pre-arrivals, assisted with the check-in and check-out of groups and tours, assisted other departments as required, Handled guests' concerns.
Compny Name: 1895 Grille
Company Contact Name: Michael Brady
Company tel: 910-***-****
Company website: http://www.pinehurst.com/
Position: Hostess Location: Pinehurst, North Carolina, USA
Duration: 02-2014 to: 02-2015 Total Number of Months: Part time
Tasks/Responsibilities:
Greeted all guests upon arrival. Provided guests with estimated waiting time, always maintained a professional, courteous attitude when confronted with hostile, impatient or irate guests. Seated guests based on guest preferences.
Company Name: YMCA of the Rockies Snow Mountain Ranch Granby
Company contact name: Benjamin Black
Company contact tel: 970-***-****
Company website: http://www.ymcarockies.org/snow-mountain-ranch-winter-park-colorado.html
Position: General Food and Beverage Worker Location: Granby, Colarado, USA
Duration: From 03-2012 to 06-2012
Tasks/Responsibilities:
Provided guests with a positive dining experience. Employees rotate daily through a variety of specific duties.
Company Name: National Relief Charities
Company contact name: Thria Buagas
Company website: http://www.nrcprograms.org/site/PageServer?pagename=index
Position: Contribution Acquisition Representative
Location: Ortigas, Pasig, Philippines
Duration: From September 2009- April 2011
Tasks/Responsibilities:
Got in touch with individuals by telephone to solicit donations for the charity, gathered names and contact number of prospective customers, and follow-up calls.
Company Name: Right Outsourcing Management Group
Company contact name: Rosendo Ballesteros
Position: Telephone Operator/ Receptionist Location: Pasig City, Philippines
Duration: From March 2009-September 2009
Tasks/Responsibilities:
Took and relayed messages, provided information to callers, greet persons entering the organization, responsible for other duties assigned.
Company Name: Lasting Line Contact Center
Company contact name: Jerdy Belgica
Company contact tel: 9140671
Company website: http://www.lastingline.com/contact_us.aspx
Position: Confirmation Officer Location: Pasig City, Philippines
Duration: From March 2008- February 2009
Tasks/Responsibilities:
Assisted clients with their needs/question particularly with the information regarding their appointment such as driving directions, time of meeting, and other important information.
Company Name: Unique Interaction Asia
Company contact name: Beau Rudd
Position: Team Leader/ Customer Service Representative
Location: Pasig City, Philippines
Duration: From May 2007- February 2008
Tasks/Responsibilities:
Provided guidance, instruction, direction, leadership to the team for the purpose of achieving a key result or group of aligned results. Coordinated team efforts, Made decisions in the absence of a consensus. Represented the team to the next higher reporting level. Responded to customer Inquiries.
Reference: Available upon Request