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Customer Service Front Desk

Marksville, Louisiana, United States
October 07, 2016

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Kathryn Laborde

Marksville, LA ***** - 318-***-****

To become employed in a professional environment where I can use my experience and skills to the best of my abilities.


Customer Service Representative

Sutherland Global Services/Veterans Choice Program - Alexandria, LA - October 2014 to August 2016 Responsibilities:

Answer calls from Veterans requesting medical care outside of their Va. Follow HIPPA guidelines verifying the patients personal information. Creating authorizations through Triwest Health care Alliance for medical care from referrals from the Veterans VA. Contacting provider's office to schedule appointments. Fax over referrals and authorizations to providers and hospitals. Verify OHI. Adding CPT codes to authorizations. Input correct ICD 10 codes.


We help VA veterans get medical care outside of the VA system. Skills Used

Computer, phone and medical skills

VIP Reservationist

Paragon Casino Resort - June 2012 to April 2014

DUTIES: Made reservations, checked guests in and out of hotel, balanced cash drawer daily. Special Skills: computer, multi-phone line, fax, ability to communicate with the public on a common ground, have state liquor license.

File Clerk

Financial Design - November 2000 to May 2001

Pulled files for client meetings. Answered phones and set up client appointments for financial advisor. Ran office errands.

Front Desk Receptionist

LCR The Plumbing Warehouse - Baton Rouge, LA - November 1999 to October 2000 DUTIES: Front desk receptionist, answered phones, showed customers around showroom, ordered supplies, balanced cash drawer daily.

Front Desk Clerk

Best Western Hotel - April 1997 to October 1999

DUTIES: Made reservations, checked guest in and out, balance cash drawer daily. REASON FOR LEAVING: Moved to Baton Rouge



Marksville High School - Marksville, LA


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