Customer Service Manager

Debbie L. Perez Holcombe

*** ******** *****, ************, ** 29829

Phone:302-***-**** Email: d ********@*****.***

OBJECTIVE: To obtain a rewarding position as a Medical Assistant allowing me to put forth my knowledge and training. EDUCATION:

2008 Harris School of Business P rofessional Medical Assistant Wilmington, DE 1999 La Guardia Community College C areer Preparation Certificate Long Island, NY 1989 Hunter Business School B usiness Administration Certificate Levittown, NY SKILLS:

Bilingual (Spanish) Medical Law & Ethics Anatomy & Physiology Medical Terminology Basics of Pharmacology Medication Administration Phlebotomy Techniques Laboratory Procedures Medical Office Management Insurance, Billing, & Coding Medical Records Management CPR/First Aid/AED OSHA/HIPAA Training Clinical/Administrative Procedures Personal Psychology EMPLOYMENT:

2009 2009 Dr Seth Ivins Office 180 Hours Externship Newark, DE Assisted the doctor with patient escort

Documented patient files and scheduled appointments Performed EKG and took Vitals

2004 2005 Happy Harry’s Manager Newark, DE

Conducted daily store operations, open and closure of store Handled daily cash flow and reconciliations

Overseen inventory, ordering of merchandise and receiving shipments Maintained store cleanliness, displays and sales floor 2002 2004 Apartment Communities Corp. Property Manager Wilmington, DE Generated daily and monthly reports

Maintained rent roll and accounts receivable

Performed collections for past due accounts

Acted as a liaison landlord/tenant relations

2002 2003 DEES Cleaners General Manager Wilmington, DE Managed 15 crew members, maintained supplies, and set up accounts Processed payroll and customer relations

2001 2002 Household Bank Collector New Castle, DE

Handled outbound and inbound calls and updated client accounts Collected credit debts and scheduled payment arrangements 2000 2001 Chase Manhattan Bank Collector Newark, DE Handled outbound calls, accounting, and collections Provided customer service and arranged payments

1990 2000 Trine Products Company Customer Service Bronx, NY Entered data into database and priced merchandise

Successfully provided customer relations and troubleshooting Conducted inventory control via satellite to five warehouses Provided switchboard relief and scheduled appointments and shipping

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