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Sales Representative Customer Service

Olyphant, Pennsylvania, United States
October 07, 2016

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John P. Barbini

*** ******** ******

Scranton, PA 18509



To obtain a position that offers growth in a company that utilizes both my education and work experiences.


A. Marywood University- Scranton, PA

Continuing education in the fine arts and communication

B. Lackawanna College- Scranton, PA

Associate’s Degree in the arts


Penn Foster Career School

Admissions Specialist

Worked with students on the phone and computer. I enrolled students in high-school, college, and career service. Talked with students and their families. Assisted younger and older students to graduate with a high school degree.

IMS Integrated Marketing- Scranton, PA

Phone Sales Representative

oSet up appointments for customers to attend sales presentations

oRead from scripts describing products or services

oPersuade customers to purchase vacations

oAnswer customer questions

oConduct follow-up calls

oGive away vacations via phone sales

Dial America- Scranton, PA

Phone Sales Representative

oRead from scripts describing products and services

oContact businesses to solicit sales and explain products, services and prices.

oExplain products or services and include prices. Answer customer’s questions

oRecord Data entry of customer’s personal information and their orders to include payment methods into the computer.

oContact clients to apply for credit cards

WAAT Radio- Scranton,PA

oRadio DJ/Announcer. Played music, announced songs, told stories about singers, read scripts for commercials, weather, public service announcements and news.

oInterviewed people in music business as guest co-host for other radio shows

oGeneral office duties to include answering phone calls from listeners and sponsors, directed responded to questions, provided information, addressed complaints of listeners, staff and sponsors

oCreated and correspondence, including e-mail, photocopied documents on copying machine, printed news items and

oMaintained copier and printer

oInteracted daily with sponsors, co-workers and supervisor in office in office meetings

oCashed checks and made deposits for station, conducted online computer research for operations.

Lackawanna County Treasurer’s Office- Scranton, PA

oOrganized county day care checks in numerical order

oSorted files in alphabetical and categorical order

oOpened to process fees and paperwork for county day care and dog licenses

oShredded unwanted office documents supervisors (County Treasurer Robert Payton and Deputy County Treasurer Leonard Verrastro).

Qualifications and Achievements

oTelemarketing, read from scripts that describe products or services, in order to persuade potential customers to

oContact businesses or private individuals by telephone in order to solicit sales for goods or services

oExplain answer questions from customers

oObtain customer information such as name, address, and payment method

oRecord names, addresses, and purchases of prospects contacted

oAdjust sales scripts to better target the needs

oClerical Collect, count and disburse money, complete basic banking transactions

oCommunicate with customers, answer questions, disseminate or explain information

oTake orders and address complaints

oAnswer telephones

oCompile copy, sort and file records of office activities, business transactions, and other activities


oOperate office machines, such as photocopiers, personal computers and telephone systems

oMaintain and update using a computer

oOpen, sort and route incoming mail, answer correspondence and prepare outgoing mail to obtain information to respond to requests


oAvailable upon request

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