Sales Representative Customer Service
John P. Barbini
Scranton, PA 18509
acwyhu@r.postjobfree.com
OBJECTIVE:
To obtain a position that offers growth in a company that utilizes both my education and work experiences.
EDUCATION:
A. Marywood University- Scranton, PA
Continuing education in the fine arts and communication
B. Lackawanna College- Scranton, PA
Associate’s Degree in the arts
EXPERIENCE:
Penn Foster Career School
Admissions Specialist
Worked with students on the phone and computer. I enrolled students in high-school, college, and career service. Talked with students and their families. Assisted younger and older students to graduate with a high school degree.
IMS Integrated Marketing- Scranton, PA
Phone Sales Representative
oSet up appointments for customers to attend sales presentations
oRead from scripts describing products or services
oPersuade customers to purchase vacations
oAnswer customer questions
oConduct follow-up calls
oGive away vacations via phone sales
Dial America- Scranton, PA
Phone Sales Representative
oRead from scripts describing products and services
oContact businesses to solicit sales and explain products, services and prices.
oExplain products or services and include prices. Answer customer’s questions
oRecord Data entry of customer’s personal information and their orders to include payment methods into the computer.
oContact clients to apply for credit cards
WAAT Radio- Scranton,PA
oRadio DJ/Announcer. Played music, announced songs, told stories about singers, read scripts for commercials, weather, public service announcements and news.
oInterviewed people in music business as guest co-host for other radio shows
oGeneral office duties to include answering phone calls from listeners and sponsors, directed responded to questions, provided information, addressed complaints of listeners, staff and sponsors
oCreated and correspondence, including e-mail, photocopied documents on copying machine, printed news items and
oMaintained copier and printer
oInteracted daily with sponsors, co-workers and supervisor in office in office meetings
oCashed checks and made deposits for station, conducted online computer research for operations.
Lackawanna County Treasurer’s Office- Scranton, PA
oOrganized county day care checks in numerical order
oSorted files in alphabetical and categorical order
oOpened to process fees and paperwork for county day care and dog licenses
oShredded unwanted office documents supervisors (County Treasurer Robert Payton and Deputy County Treasurer Leonard Verrastro).
Qualifications and Achievements
oTelemarketing, read from scripts that describe products or services, in order to persuade potential customers to
oContact businesses or private individuals by telephone in order to solicit sales for goods or services
oExplain answer questions from customers
oObtain customer information such as name, address, and payment method
oRecord names, addresses, and purchases of prospects contacted
oAdjust sales scripts to better target the needs
oClerical Collect, count and disburse money, complete basic banking transactions
oCommunicate with customers, answer questions, disseminate or explain information
oTake orders and address complaints
oAnswer telephones
oCompile copy, sort and file records of office activities, business transactions, and other activities
oComplete
oOperate office machines, such as photocopiers, personal computers and telephone systems
oMaintain and update using a computer
oOpen, sort and route incoming mail, answer correspondence and prepare outgoing mail to obtain information to respond to requests
References
oAvailable upon request
Contact this candidate