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Customer Service Manager

Gurnee, Illinois, United States
October 07, 2016

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Veda S. Cook -Vaughn

**** *******

Waukegan, IL *0085

Home 847-***-****

Cell 224-***-****


Customer Service Representative/Collections, Branch Manager, Support Specialist, with over 10 years’ experience in customer service, collections, inventory control working for a major retail service center delivering customers and managers highly efficient and adaptable service in a result’s oriented manner.


Home Health Care

Daily care of elderly relative. Taking care of bills, taking to and from Doctors appointments, making sure all forms are completed correctly, and making sure all services all scheduled for maintenance, cleaning and meals preparation.

MD Billing Consultants (2011 -2013)

Customer Service/Collections Representative. Responsibilities included:

Customer service representative answering inbound phone calls of patient inquiries on bills, collections, and insurance. Received credit card payments. Updated insurance information and forward calls to specific departments for inquiries. Outbound calls for collections for 30, 60, and 90-day call list. Verify with doctors and hospital charity information to be submitted for management approval. Worked with managers, insurance representatives, to verify accuracy of billing and insurance as requested by patients.

SEARS SERVICE CENTER, Racine, Wisconsin.

Branch Manager (2008 - 2009)

Served as Branch Manager for parts and repair center in Racine, Wisconsin. Managed five to seven associates in sales and repair center. Daily customer service, sales of parts, merchandise, inventory and shipping and receiving. Ordering of Parts and merchandise for sale and the shuttle for customer’s repairs to various locations for service.

Truck Stock Specialist (2006 – 2008)

Responsible for managing technician’s truck stock for parts needed for home repairs. Inventoried over one hundred trucks yearly. Verified accuracy of parts and ordering missing and new parts for inventory of completed service. Accepted additional job assignments and maintained good relationships with managers and co-workers.

Routing Specialist (2002 - 2006)

Responsible for dispatching over one hundred technicians to customers’ homes for repairs. Planned routes nightly to meet the needs of technicians to complete service to customer’s satisfaction. Handled emergency and problem calls, to secure accurate service for customers and technicians. Maintained good relationship with managers, technicians and customers.

Parts Pro (1998 - 2002)

Responsible for emergency and local parts needed by technicians to complete service. Picked parts daily for technician’s’ service calls. Call on backordered parts and thirty-day call list to verify dates of delivery of parts for customer’s service. Maintained thirty-day call list as #1 in the district. Maintain good relationship with supervisors and co-workers as a team effort.


Waukegan East Campus

Graduate: Waukegan, IL

Devry University

Bachelor in Business Administration

Degree Expected: 2018


Lake County Health Department

Computer and Office Skills – Certificate

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