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Case management, customer service, leadership

Boise, Idaho, United States
October 07, 2016

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Bogdan Kurpita

** ***** ********** *****

Nampa, ID 83651




Effective in following job objectives/requirements with minimal supervision, self-starter, strong verbal and written communication and interpersonal skills with ability to work in matrix environments and manage multiple projects. Strong ability to define a clear strategy to obtain goals while maintaining quality under tight timelines. Fluent in English, Ukrainian and Russian. Experience in MS Office. EDUCATION

BA in Sociology from San Francisco State University (May 2013) WORK AND VOLUNTEER EXPERIENCE

Genentech Access Solutions October 2015-February 2016 (5 months) Case Manager

● Provided customer focused reimbursement support to patients, distributors, physicians and internal sales force.

● Perceived and reported critical field information to management regarding payer trends and customer needs

● Educate, inform, and assist patients and providers with the reimbursement process.

● I dentified and facilitated referrals to alternative coverage options and financial assistance programs for patients who are underinsured or require copy assistance. Pakedge Device & Software Inc. 2013-2015

QC technician, Inside Sales Associate

● Developed and edited SOP documentation to expedite and improve the production process.

● Establish and documented SOP for testing products and ensuring maximum quality assurance.

● Worked closely with the shipping department and warehouse to implement new inventory strategies and shipping procedures.

● As an inside sales associate, responsible for managing and growing dealer base in Northern California and Pacific North West.

● Conducted high volume of daily outbound and inbound calls to current and potential dealers and closed sales on budget and in a timely manner to ensure overall dealer and end user satisfaction.

● Worked with dealers to design and implement networking systems for projects to best meet budget and networking needs.

● Worked with sales team and regional managers to meet monthly sales quota and grow overall sales per region.

Universal Protection Services 2011-2013

Security Professional

● Worked in fast-paced and high risk environments to provide customer service and safety.

● Communicated efficiently with management and other security personnel to ensure great service to the client.

● Provided support to the building engineers, property management, and tenants through daily activity reports and detailed incident reporting.

City of South San Francisco, Orange Park Swimming Pool 2006-2011 Swimming Instructor

● Took on roles of increasing responsibilities conducting swimming instructions

● Conducted more than 100 instruction sessions ensuring compliance with appropriate regulatory Red Cross requirements

● Monitored the status of ongoing programs insuring that all aspects were accurately recorded and verified

● Worked effectively in matrix environments interacting with senior management, parents and peers; hosted client visits

Local Community Involvement Volunteer

War on Hunger (WOH) Volunteer Coordinator for San Francisco 2015-1016

● Organized teams of youth volunteers to join with other church groups in ministry to the impoverished and homeless population of San Francisco, specifically in the Mission district and in the Tenderloin. Tijuana, Mexico Home Building project 2006 - 2011

● Responsible for fundraising, involved in development of home design and participated in 5 trips building homes for impoverished families

● Worked effectively with a team ensuring completion of each project on time and on budget Volunteer Trip to Odessa Ukraine (2011)

● Helped to lead a summer camp for teens at a social and psychiatric rehabilitation center.

● Mentored youth and worked with counselors/psychiatrists to develop programs that would help teens have a positive outlook on life.

● Encouraged teens to pursue higher education.

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