Customer Service Manager
Montgomery, AL
Montgomery, AL
LINDA GROSS
Summary
Precise, detail-oriented with sound judgment and decision-making skills. Experienced in branch management, heavy customer service, financial advise, accounts receivable, accounts payable, payroll, and dispatch. Highlights
Strong communication skills
Expert in customer relations
Self-directed
Dedicated team player
Financial analysis and planning
Microsoft Word
Reliable
Typing 50 WPM
Safe Act of 2008 Certification
Workers' compensation knowledge
I-9 documentation
Accounts payable
Billing
Accomplishments
Consistently exceed sales goals
District Employee of the Month
Regional Employee of the Month
Top Ten in Area for Annual Sales of Products offered Experience
Assistant Manager
OneMain Financial
Adhere to company compliance and policies
Interview applicants in order to complete their loan applications Work with customers to make the best loan for their financial needs Have approval authority for loans up to $15,000
Close loans, including making sure all verification documents are in order and all loan documents are completed correctly
Service accounts including taking payments in office or by phone Help customers with any questions they have regarding their loan Promoted to Assistant Manager in 2005.
Promoted to Branch Manager in 2007.
Managed branch with 3-5 employees from 2007 to 2010. Office Manager
Bill Bradley Plumbing
7912 Plum Orchard Way, Montgomery, AL 36117 C: 334******* acwy90@r.postjobfree.com 12/1992 to 07/1997
Montgomery, AL
02/1976 to 11/1992
Montgomery, AL
12
Maplesville, AL
Office Manager overseeing 3 people
Interviewed applicants for office positions
Customer Service
Accounts Payable
Billing
Administrative Assistant
Capitol Refrigeration
Payroll
Billing
Customer Service
Administrative Assistant
Bill Bradley Plumbing
Customer Service
Billing
Accounts Receivable
Dispatch
Accomplished Loan Officer
Education
High School Diploma: General
Maplesville High School
Interests
Quality time with family
Photography
SEC football
Travel
Skills
Manager, Assistant Manager, Customer Service, Computer Skills, Financial, Sales, Phone, Dispatch
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