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Customer Service Microsoft Office

Irvington, New Jersey, 07111, United States
October 09, 2016

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Kilaina Williams

*** **** ***., *********, ** ***11 Mobile: 732-***-****


Provide general clerical assistance, typing, data entry, filing, copying, and faxing

Microsoft Office: Excel, PowerPoint, Access, and Outlook, 2010

C++ and Linux programming

Experienced in customer service, retail sales, cash handling, and event planning.

Certified Microsoft Office Specialist in Word


JK Distributors, Newark, NJ 11/2015

Administrative Assistant/In House Trainer

Position held in a (5-week) simulated company. Job responsibilities included training of staff, updating website, Preparing letters for General Manager, and general office duties.

Family Bridge Services, Maplewood, NJ 2014-2015


Answered and directed inbound/outbound calls

Prepared faxes, e-mails, and letters to be sent to customers and clients

Assisted with planning of special events

Christian Pentecostal, Irvington, NJ 2013-2014

Teacher’s Aide

Assisted teachers with their lessons

Made copies for homework assignments

Monitored and performed preparation at meal time, rest time

Wachovia, Newark, NJ 2001-2009


Processed general banking transactions, handled referral sales

Practiced superior customer service

Trained new tellers

Sears, Livingston, NJ 1996-2001

Assistant Home Fashions Manager/Sales Associate

Prepared associates schedules, handled inventory

Addressed customers complaints and retail purchases

Customer service desk duties included answered phones, handled orders, scheduled deliveries, cash transactions


Essex County College, Newark, NJ (2010-2011)

Major: Computer Information Systems

Chubb Institute, Jersey City, NJ (2002)

Diploma: Network Administration

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