Kilaina Williams
*** **** ***., *********, ** ***11 Mobile: 732-***-**** acwy7r@r.postjobfree.com
SUMMARY OF SKILLS
Provide general clerical assistance, typing, data entry, filing, copying, and faxing
Microsoft Office: Excel, PowerPoint, Access, and Outlook, 2010
C++ and Linux programming
Experienced in customer service, retail sales, cash handling, and event planning.
Certified Microsoft Office Specialist in Word
WORK EXPERIENCE
JK Distributors, Newark, NJ 11/2015
Administrative Assistant/In House Trainer
Position held in a (5-week) simulated company. Job responsibilities included training of staff, updating website, Preparing letters for General Manager, and general office duties.
Family Bridge Services, Maplewood, NJ 2014-2015
Receptionist
Answered and directed inbound/outbound calls
Prepared faxes, e-mails, and letters to be sent to customers and clients
Assisted with planning of special events
Christian Pentecostal, Irvington, NJ 2013-2014
Teacher’s Aide
Assisted teachers with their lessons
Made copies for homework assignments
Monitored and performed preparation at meal time, rest time
Wachovia, Newark, NJ 2001-2009
Teller
Processed general banking transactions, handled referral sales
Practiced superior customer service
Trained new tellers
Sears, Livingston, NJ 1996-2001
Assistant Home Fashions Manager/Sales Associate
Prepared associates schedules, handled inventory
Addressed customers complaints and retail purchases
Customer service desk duties included answered phones, handled orders, scheduled deliveries, cash transactions
EDUCATION/TRAINING
Essex County College, Newark, NJ (2010-2011)
Major: Computer Information Systems
Chubb Institute, Jersey City, NJ (2002)
Diploma: Network Administration