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Customer Service Microsoft Office

Location:
Irvington, New Jersey, 07111, United States
Posted:
October 09, 2016

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Kilaina Williams

*** **** ***., *********, ** ***11 Mobile: 732-***-**** acwy7r@r.postjobfree.com

SUMMARY OF SKILLS

Provide general clerical assistance, typing, data entry, filing, copying, and faxing

Microsoft Office: Excel, PowerPoint, Access, and Outlook, 2010

C++ and Linux programming

Experienced in customer service, retail sales, cash handling, and event planning.

Certified Microsoft Office Specialist in Word

WORK EXPERIENCE

JK Distributors, Newark, NJ 11/2015

Administrative Assistant/In House Trainer

Position held in a (5-week) simulated company. Job responsibilities included training of staff, updating website, Preparing letters for General Manager, and general office duties.

Family Bridge Services, Maplewood, NJ 2014-2015

Receptionist

Answered and directed inbound/outbound calls

Prepared faxes, e-mails, and letters to be sent to customers and clients

Assisted with planning of special events

Christian Pentecostal, Irvington, NJ 2013-2014

Teacher’s Aide

Assisted teachers with their lessons

Made copies for homework assignments

Monitored and performed preparation at meal time, rest time

Wachovia, Newark, NJ 2001-2009

Teller

Processed general banking transactions, handled referral sales

Practiced superior customer service

Trained new tellers

Sears, Livingston, NJ 1996-2001

Assistant Home Fashions Manager/Sales Associate

Prepared associates schedules, handled inventory

Addressed customers complaints and retail purchases

Customer service desk duties included answered phones, handled orders, scheduled deliveries, cash transactions

EDUCATION/TRAINING

Essex County College, Newark, NJ (2010-2011)

Major: Computer Information Systems

Chubb Institute, Jersey City, NJ (2002)

Diploma: Network Administration



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