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Technical Support Software

Location:
Hollywood, Florida, United States
Posted:
October 09, 2016

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Pierre Thimot

708 *** ****

acwy7d@r.postjobfree.com

Attention: Director of Human Resources

My resume will demonstrate that I have the drive and energy to help build a department. I am ambitious yet thoroughly detail oriented. I enjoy working in a professional environment in which dedication and involvement is required. One of my strengths is displaying a high level of initiative and being effective and clear in interaction with my peers and customers.

I possess excellent personal skills with proven track record of meeting any deadline. I am eager to make a significant contribution to corporate goals. I am confident of the skills that I have acquired throughout my career that would be of great benefit to your organization, in addition to my ability as a fast learner.

At your earliest convenience, I would like to schedule a meeting to further discuss my qualifications and the available position. I look forward to hearing from someone in your organization soon.

Best regards,

Pierre Thimot

Enclosure

Pierre Thimot

9529 Shadow Lane

Fort Pierce Fl

(708) *** ****

acwy7d@r.postjobfree.com

OBJECTIVE:

Seeking an I.T. position with a growing company offering opportunity for advancement and professional development.

SUMMARY OF QUALIFICATIONS:

I have experience as a dedicated network systems administrator with comprehensive data and telecommunications experience. I have expertise in data network security analysis and wireless security. Technically savvy. I am adept at solving networking, electronics, and computer technology problems. I have effectively trained technical staff and general staff in learning new programs. I can plan, direct, and coordinate activities in such fields as electronic data processing, information systems, systems analysis, and computer programming. I am able to analyze, design, test, and evaluate network systems, such as local area networks (LAN), wide area networks (WAN), Internet, intranet, and other data communications systems. I can perform network modeling, analysis, and planning. I can conduct research and recommend a variety of network and data communications hardware and software.

CERTIFICATIONS:

Certified Wireless Network Administrator 2005 Microsoft Certified Systems Engineer NT 2005

Certified Trainer of Technical Support 2005 Microsoft Certified Professional Plus 2005

TECHNICAL SKILLS:

Microsoft Office Microsoft Word Microsoft Excel Power Point Graphic Software Programs

Microsoft Access Oracle Database Systems Java Script Windows 98, NT,2000, XP

Web Building Programming languages Intergy Medical Manager Sage Software Emdeon WebMD

ACCOMPLISHMENTS:

Software Experience: Office 2000, Office XP, McAfee, Norton, McAfee Spam Killer, Netscape, Scanning software, and multiple programs specific to each client’s business requirements.

Installation of Networks Using: Switches, Network Cards 10/100/1000base T, Routers, Hubs, Cables, Patch Cables, Setting up printers on networks.

PROFESSIONAL EXPERIENCE:

Client Service Representative - Maximus

November 2013 – Present Spherion Staffing Corp. Fort Pierce, FL

Assist callers with questions regarding services offered through GA Planning for Healthy Babies program.

Provide quality client service skills acquired by Maximus.

Update clients account information.

Complete other assign tasks/duties given – Correspondence.

Network Technician and Systems Specialist

April 2006 – July 2013 Challenge Health Network Fort Lauderdale, FL

Use of Intergy Web MD, Sage Software, Questys software.

Search database for EOBs bill electronic claims and paper claims, assist in processing billing requests.

Manage and download and process 1.6 million files a month for a medical billing office of 60 employees.

Manage backup, security and user help systems, rebuilding and upgrading computers.

Consult with users, management, vendors, and technicians to assess computing needs and system requirements.

Stay abreast of advances in technology that may help make the workflow more efficient.

Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.

Review and approve all systems charts and programs prior to their implementation.

Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.

Maintain needed files by adding and deleting files on the network server and backing up files to guarantee their safety in the event of problems with the network.

Monitor system performance and provide security measures, troubleshooting and maintenance as needed.

Assist users to diagnose and solve data communication problems.

Set up user accounts, regulating and monitoring file access to ensure confidentiality and proper use.

Maintain the peripherals, such as printers, that are connected to the network.

Identify areas of operation that need upgraded equipment such as modems, fiber optic cables, phone wires.

Train users in use of equipment and trained on new programs and more efficient uses of current programs.

Analyzing information and evaluating results to choose the best solution and solve problems.

Participate in meetings with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.

I.S. Department Manager

1/2004 – 4/2006 T.A.G. Services North Fort Lauderdale, FL

get and expenditures.

Develop and write procedures for installation, use, and troubleshooting of hardware and software.

Adapt and modify existing software to meet specific needs and goals.

Responsibilities include executing and managing technical support engineers and team productivity.

Design and implement network configurations, network architecture including hardware and software technology, site locations, and integration of technologies, and systems.

Translating or explaining what information means and how it can be used.

Scheduling events, programs, and activities, as well as the work of others.

Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Financial Advisor

1/2004 – 11/2005 GMC Mortgage Fort Lauderdale, FL

Advised clients on products and services available, ensuring they are aware of and understand those that best meet their needs, and then securing a sale.

Contacted clients and set up meetings, either within an office environment or in clients' homes or premises.

Conducted in-depth reviews of clients' financial circumstances, current provision and future aims.

Promoted and sold financial products to meet given/negotiated sales targets.

Worked with other professionals, such as estate agents and kept up to date with financial products and legislation.

Contacted clients with news of new financial products or changes to legislation regarding their savings and investments.

Collections Specialist Harvard Collections-Cubs Systems Inc. Chicago, IL

3/2002 – 7/2003

Collect past due credit card payments for various product providers and institutions.

Familiar with FDCPA laws for various states.

Position entails supervising the performance of the server and computers; prioritizing work; scheduling payment plans; applying write-offs; and effectively utilizing various software systems to manage payments.

Updated customer information on delinquent payment accounts.

Thoroughly research current and past due accounts and contact customers to resolve any outstanding issues.

Receive and process credit request, payments and manage accounts placed on credit hold.

Update all aging reports weekly and prepare weekly trend report.

Assistant Trader & Verifier Chicago Board Of Trade Inc Chicago, IL

6/1995 – 7/2003

Conducted and facilitated the analysis of all new technical accounting and disclosure requirements that impact external financial reporting.

Reviewed business transactions and other strategic initiatives such as acquisitions, joint ventures, leases, new product programs and consult with personnel on proper accounting application.

Worked with corporate departments such as Corporate Finance, Treasury business divisions and affiliates.

Communicate with appropriate subject matter with external auditors, valuation experts on the application of accounting standards.

Monitor developments related to U.S. and international GAAP and keep management informed as needed.

Prepare financial statements and disclosures for external financial reporting.

Worked with account managers, software development and IT support to maintain and improve data accuracy and data flow.

Education: Robert Morris College Chicago, IL

2000 Associates Degree in Computer Science Technology and Engineering

Languages: English, French, and Creole

Other Talents: Teaching musical instruments/Piano, Drums

Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.

* Maintain needed files by adding and deleting files on the network server and backing up files to guarantee their safety in the event of problems with the network.

* Monitor system performance and provide security measures, troubleshooting and maintenance as needed.

* Assist users to diagnose and solve data communication problems.

* Set up user accounts, regulating and monitoring file access to ensure confidentiality and proper use.

Getting Information observing, receiving, and otherwise obtaining information from all relevant sources.

Interacting with Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.



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