Resume

Sign in

Technical Support Manager

Location:
Mandaluyong, National Capital Region, Philippines
Posted:
October 09, 2016

Contact this candidate

Jeffry Cabuntas

#** ***** ******

Feria Road, Old Balara

Quezon City

E-mail Address: acwy5o@r.postjobfree.com

Contact Number: +639293466035

WORK EXPERIENCE

Magsaysay Maritime

(November 2013 - November 2015)

United Banner (November 2013 - November 2014)

United Kalavryta (February 2014 - December 2014)

United Emblem (January 2015 - October 2015)

Mess Man

Assist Chief Cook

Clean Senior Officers Cabin

Prepare/Clean the galley and Mess rooms

Maintenance of the provision store

TRG (The Resource Group)

(Aug 2011 – Aug 2012)

Travel Executive

Assist the clients with their inquiries

Book activities, car, hotel and flight reservations

Modify and cancel the clients travel plans upon requested

Krispy Kreme (The Real American Doughnut Company Incorporated)

(June 2007 – Jan 2010)

Opening Team Manager:

Opened the following Krispy Kreme Stores:

Philippines:

Mall of Asia Factory Store

Gateway

Glorietta 4

Malaysia:

Berjaya Time Square KL

Mid Valley Mega Mall KL

Shift Manager:

Common Duties and Responsibilities:

Ensures the smooth operation of the store

Ensures the store facilities and machineries are in good condition

Handles cash control

Handles Ordering of doughnuts and raw materials

Key Result Areas:

Man Power Manager

Updates 201 file, Individual Work Permits and Ids

Prepare one week schedule based on the given labor cost budget

Prepares recommended Disciplinary Actions

Prepares attendance and punctuality report

Conducts orientation to the new hired employees

Ensures the product knowledge and standards of the employees

Ensures employees are adhere to the Code of Ethics

Filing all Manpower Documents

Prepares time cards and overtime forms

Marketing

Responsible for all the marketing activities of the store

Point person if there are tie-ups with SM Cinema or any marketing activities

Ensure the good relationship of with marketing partners

Responsible for all the marketing collaterals

Teleperformance (March 2007 - June 2007)

West Wing Philippine Stock Exchange

Ortigas Pasig, City

Technical Support Representative (SANDISK)

Troubleshooting of customer's technical problem

Assisting the callers to update the software/firmware of their devices

Alorica Philippines (June 2006 - March 2007)

33rd flr. Wynsum Corporate Plaza

Emerald Ave.

Ortigas Pasig, City

Soft Skills Training Specialist:

Handles American Accent Training (Soft Skills)

Handles initial and final interviews

Monitor's the agents performance

Ensures that the Agent's follows the English Only Policy while on the floor

Technical Support:

Level 1 Agent (USA)

Troubleshoots the customer's problem

Checking and updating the attendance of the team if my supervisor is not around

Point person if my Supervisor is not around

Top Performer for 2 consecutive months

Level 1 Agent (Canada)

Troubleshooting of customer's problem

Checking and updating the attendance of the team if my supervisor is not around

Point person if my Supervisor is not around

Level 2 Agent (Canada)

Troubleshoots the customer's problem

One of the Senior Level Technicians (Part of the Escalation Team)

Responsible in fixing the team schedule

Floor Walker

- Answering Level 1 questions, giving approval for escalations and writing down of Case ID numbers of cases that has issues

SEO Enterprises International (September 2005 - November 2005)

19th flr. A West Tower

Tektite Building

Ortigas Pasig, City

Technical Support

Updates the company’s website

Making Leads

Responsible in giving the Agents individual Accounts

Troubleshooting (if the agents are having problems with their Computers and Internet Connections

YUJIMCO INTERNATIONAL CORPORATION (March 2003 - May2004)

PTT Gasoline Station

Km. 23 Ortigas Extn., Brgy. San Isidro

Taytay, Rizal

CASHIER:

Receives payment from purchases made

Issues receipts manually

Audits cash on hand for a certain shift

Assisting customers needs

OFFICE CLERK:

Do filing and counter checking of cash flow / make the deposits slips for the day and deposits it in the bank the following day

Encoding, updating and computing the every day pump reading

RECEIVING CLERK:

Receiving deliveries of fuel

EDUCATIONAL BACKGROUND

COLLEGE:

SYSTEM TECHNOLOGY INSTITUTE (2002-06)

Mr. I.T 1st Runner up (2005)

3rd Runner up in Badminton Doubles STI Sports Fest (2005)

A member of STI Sex Balls Dancer(2004)

HIGH SCHOOL:

Southridge Private High School (1998-2002)

Graduated with Good Moral Character

A member of SPHS Silent Drill Company

ELEMENTARY:

SAN JOSE ELEMENTARY SCHOOL (1991-1998)

Class Valedictorian (1998)

Tanglaw ng Lahi Awardee (1991-1998)

PERSONAL INFORMATION

Age: 30

Birthday: July 19, 1984

Birth Place: Metro Manila

Civil Status: Single

Religion: Roman Catholic

Skills:

KNOWLEDGEABLE IN SOFTWARE TROUBLESHOOTNG IN ANY MOBILE DEVICE (IOS, ANDROID AND SYMBIAM)

KNOWLEDGEABLE IN USING ANY WINDOWS OPERATING SYSTEM AND APPLE OPERATING SYSTEM

EXCELLENT COMMUNICATION SKILLS BOTH VERBAL AND WRITTEN IN ENGLISH AND FILIPINO

KNOWLEDGEABLE IN MICROSOFT APPLICATIONS: WORD, EXCEL, POWERPOINT, VISIO, AND FRONTPAGE

KNOWLEDGEABLE IN MACROMEDIA APPLICATIONS: DREAM WEAVER, FIREWORKS AND FLASH

KNOWLEDGEABLE IN PROGRAMMING LANGUAGES LIKE ASP, VISUAL BASIC, AND C++

KNOWLEDGEABLE IN CREATING WEBSITES

KNOWLEDGEABLE IN CREATING AND EDITING OF PICTURES

KNOWLEDGEABLE IN HANDLING MANPOWER

KNOWLEDGEABLE IN HANDLING AND RUNNING AN ESTABLISHMENT

KNOWLEDGEABLE IN CONFIGURING NETWORKING DEVICES (WIRED AND WIRELESS)



Contact this candidate