Technical Support Manager
Resume:
Jeffry Cabuntas
Feria Road, Old Balara
Quezon City
E-mail Address: ************@*****.***
Contact Number: +639*********
WORK EXPERIENCE
Magsaysay Maritime
(November 2013 - November 2015)
United Banner (November 2013 - November 2014)
United Kalavryta (February 2014 - December 2014)
United Emblem (January 2015 - October 2015)
Mess Man
Assist Chief Cook
Clean Senior Officers Cabin
Prepare/Clean the galley and Mess rooms
Maintenance of the provision store
TRG (The Resource Group)
(Aug 2011 – Aug 2012)
Travel Executive
Assist the clients with their inquiries
Book activities, car, hotel and flight reservations
Modify and cancel the clients travel plans upon requested
Krispy Kreme (The Real American Doughnut Company Incorporated)
(June 2007 – Jan 2010)
Opening Team Manager:
Opened the following Krispy Kreme Stores:
Philippines:
Mall of Asia Factory Store
Gateway
Glorietta 4
Malaysia:
Berjaya Time Square KL
Mid Valley Mega Mall KL
Shift Manager:
Common Duties and Responsibilities:
Ensures the smooth operation of the store
Ensures the store facilities and machineries are in good condition
Handles cash control
Handles Ordering of doughnuts and raw materials
Key Result Areas:
Man Power Manager
Updates 201 file, Individual Work Permits and Ids
Prepare one week schedule based on the given labor cost budget
Prepares recommended Disciplinary Actions
Prepares attendance and punctuality report
Conducts orientation to the new hired employees
Ensures the product knowledge and standards of the employees
Ensures employees are adhere to the Code of Ethics
Filing all Manpower Documents
Prepares time cards and overtime forms
Marketing
Responsible for all the marketing activities of the store
Point person if there are tie-ups with SM Cinema or any marketing activities
Ensure the good relationship of with marketing partners
Responsible for all the marketing collaterals
Teleperformance (March 2007 - June 2007)
West Wing Philippine Stock Exchange
Ortigas Pasig, City
Technical Support Representative (SANDISK)
Troubleshooting of customer's technical problem
Assisting the callers to update the software/firmware of their devices
Alorica Philippines (June 2006 - March 2007)
33rd flr. Wynsum Corporate Plaza
Emerald Ave.
Ortigas Pasig, City
Soft Skills Training Specialist:
Handles American Accent Training (Soft Skills)
Handles initial and final interviews
Monitor's the agents performance
Ensures that the Agent's follows the English Only Policy while on the floor
Technical Support:
Level 1 Agent (USA)
Troubleshoots the customer's problem
Checking and updating the attendance of the team if my supervisor is not around
Point person if my Supervisor is not around
Top Performer for 2 consecutive months
Level 1 Agent (Canada)
Troubleshooting of customer's problem
Checking and updating the attendance of the team if my supervisor is not around
Point person if my Supervisor is not around
Level 2 Agent (Canada)
Troubleshoots the customer's problem
One of the Senior Level Technicians (Part of the Escalation Team)
Responsible in fixing the team schedule
Floor Walker
- Answering Level 1 questions, giving approval for escalations and writing down of Case ID numbers of cases that has issues
SEO Enterprises International (September 2005 - November 2005)
19th flr. A West Tower
Tektite Building
Ortigas Pasig, City
Technical Support
Updates the company’s website
Making Leads
Responsible in giving the Agents individual Accounts
Troubleshooting (if the agents are having problems with their Computers and Internet Connections
YUJIMCO INTERNATIONAL CORPORATION (March 2003 - May2004)
PTT Gasoline Station
Km. 23 Ortigas Extn., Brgy. San Isidro
Taytay, Rizal
CASHIER:
Receives payment from purchases made
Issues receipts manually
Audits cash on hand for a certain shift
Assisting customers needs
OFFICE CLERK:
Do filing and counter checking of cash flow / make the deposits slips for the day and deposits it in the bank the following day
Encoding, updating and computing the every day pump reading
RECEIVING CLERK:
Receiving deliveries of fuel
EDUCATIONAL BACKGROUND
COLLEGE:
SYSTEM TECHNOLOGY INSTITUTE (2002-06)
Mr. I.T 1st Runner up (2005)
3rd Runner up in Badminton Doubles STI Sports Fest (2005)
A member of STI Sex Balls Dancer(2004)
HIGH SCHOOL:
Southridge Private High School (1998-2002)
Graduated with Good Moral Character
A member of SPHS Silent Drill Company
ELEMENTARY:
SAN JOSE ELEMENTARY SCHOOL (1991-1998)
Class Valedictorian (1998)
Tanglaw ng Lahi Awardee (1991-1998)
PERSONAL INFORMATION
Age: 30
Birthday: July 19, 1984
Birth Place: Metro Manila
Civil Status: Single
Religion: Roman Catholic
Skills:
KNOWLEDGEABLE IN SOFTWARE TROUBLESHOOTNG IN ANY MOBILE DEVICE (IOS, ANDROID AND SYMBIAM)
KNOWLEDGEABLE IN USING ANY WINDOWS OPERATING SYSTEM AND APPLE OPERATING SYSTEM
EXCELLENT COMMUNICATION SKILLS BOTH VERBAL AND WRITTEN IN ENGLISH AND FILIPINO
KNOWLEDGEABLE IN MICROSOFT APPLICATIONS: WORD, EXCEL, POWERPOINT, VISIO, AND FRONTPAGE
KNOWLEDGEABLE IN MACROMEDIA APPLICATIONS: DREAM WEAVER, FIREWORKS AND FLASH
KNOWLEDGEABLE IN PROGRAMMING LANGUAGES LIKE ASP, VISUAL BASIC, AND C++
KNOWLEDGEABLE IN CREATING WEBSITES
KNOWLEDGEABLE IN CREATING AND EDITING OF PICTURES
KNOWLEDGEABLE IN HANDLING MANPOWER
KNOWLEDGEABLE IN HANDLING AND RUNNING AN ESTABLISHMENT
KNOWLEDGEABLE IN CONFIGURING NETWORKING DEVICES (WIRED AND WIRELESS)
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