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Customer Service Software

Noblesville, Indiana, United States
October 08, 2016

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***** ***** *****, ***********, ******* 46062

Cell 317-***-****

Customer focused IT professional with experience in customer service, end user training & support, testing and troubleshooting, installations and the ability to implement complete customer solutions. Knowledge of multiple platforms, applications, software and hardware configuration and technology tools. Ability to work diligently through problems in stressful settings and provide immediate assistance with well-developed people skills.

Professional Experience

Software Support Specialist/Software Trainer August 2011 – May 2016

Computer Systems, Inc., Fishers, Indiana

CSI is a premier software developer and systems integrator committed to serving judicial and

land records agencies

• Responsible for customer training and on-going helpdesk software support

• Coordinated and delivered on-site training for new customers and managed user acceptance testing (primarily assigned to Recorders Offices in State Government)

• Developed branding, designed graphics and marketing strategy

• Created marketing e-mail blasts, software user manuals, marketing and software demonstrations for conferences and user group meetings

• Implemented product user meetings to ensure positive customer experience; invited feedback and input on software; negotiated and tracked enhancements; provided quality assurance testing on upgrades, and coordinated software releases

• Installed software, conducted troubleshooting, set up ODBC connections and permissions and resolved hardware and software problems

• Used SQL to maintain and update fixes/bugs to software

• Managed projects as assigned

• Maintained company’s website with news/updates

• Traveled 25% of the time and worked overtime when needed

•Assisted account manager with tasks such as shipping/receiving of computers/printers/labels/ribbon, answered phones, took orders and performed other jobs as needed

Surgical Assistant May 2010 – February 2011

Fishers Oral & Maxillofacial Surgery, Fishers, Indiana

• Used Kodak WINOMS CS Practice Management Software

• Scheduled surgeries, confirmed appointments

• Pre-registered patients for surgery

• Scanned x-rays and paper documents into computer for paperless filing

• Verified insurance benefits and eligibility for patients

• Generated doctor referral letters, insurance claims, work/school excuses

• Assessed office inventory for purchasing

• Assisted in surgery, set-up surgical trays and other duties assigned by surgeon

• Implemented patient panoramic xrays using Orthophos XG Plus Panoramic Xray machine

• Performed digital xrays on patients using Gendex GX-770 Digital IntraOral Xray machine

• Sterilized surgical instruments using Hydrim L110W Sterlizer Scican, Statim 2000 Autoclave, M11 UltraClave Automatic Sterilizer

• Designed brochures (English/Spanish) for both office locations

• Updated company website including pictures, links, video and text

Contractor with Randstad National Recruiting June 2009 – October 2009

United Healthcare Group, Indianapolis, Indiana

• Tested websites for any bugs or issues for users

• Tested various levels of insurance coverage on-line for user availibility

Publications Engineer January 2007 – November 2008

CDI Business Solutions at Thomson Inc., Indianapolis, Indiana

• Managed projects from initial conceptualization to the final publication of CNS’s Instruction booklets and foldouts for all phone lines including RCA, GE, DECT 6.0, Skype, InfoLink, CellFusion, True Digital, corded and cordless phones using Adobe In Design

• Refined graphics and technical artwork using Adobe Photoshop and Adobe Illustrator

• In manager’s absence, assumed all leadership and overall responsibility for managing all stages of projects

• Gathered requirements, coordinated with the Project, Program and Quality Control Managers to schedule and manage the progression of projects from the initial phase to final production

• Streamlined communication with other designers to ensure understanding of design specifications and timely delivery of all projects

Web Content/Graphic Designer November 2005 – January 2007 INRANGE Consulting Inc. at Thomson Inc., Indianapolis, Indiana

• Enhanced content entry using Content Management System

• Designed layout structures for Thomson Internets including RCA Accessories, GE, Gyration,

Jensen and Audio and Video and Thomson Intranets including Thomson Travel and Thomson Network

• Applied eye-catching graphics using Adobe Photoshop and Adobe ImageReady to spark visual

interest and encourage continued exploration of Web content

• Manipulated, edited, and added products using Microsoft Commerce Server


Kaplan College, Indianapolis, Indiana (President of Graduating Class)

• CDA/Dental Assistant, (Radiology License/CPR Certified)

Purdue University, West Lafayette, Indiana

• Bachelor of Science in Computer Graphics Technology

• Associate of Science in Computer Graphics Technology

Milwaukee College of Business, Milwaukee, Wisconsin

• Associate of Arts in Marketing/Retail Management


Platforms: Mac OS X 10.4.8, Windows 7.0/8.0/XP/2000/Professional, Windows-based software applications

Software Expertise:

Acrobat Distiller Acrobat Exchange Acrobat Reader

Illustrator InDesign ImageReady

Photoshop Fireworks FreeHand

HTML Microsoft Commerce Server Microsoft Content Management

Microsoft Office PageMaker QuarkXPress

Visio Visual SourceSafe WebTrends

SQL Web Design Red Hat Linux

Cisco VPN Cisco AnyConnect DejaWin


Practice Management Software

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