Customer Service Administrative Assistant

MONICA PONS

***** ** ** *******

MIAMI, FL *****

Telephone 305-***-****

E-Mail: *******@*****.***

OBJECTIVE

To obtain a position that provides opportunity for upward mobility while allowing me to utilize my experience and work skills to the maximum benefit of the company.

SUMMARY OF QUALIFICATIONS

•Extensive Customer Service Experience.

•Fast learner with demonstrated high degree of technical competen

•Knowledge of general office procedures including but not limited to Data Entry, Filing, faxing, processing mail, etc.

•Ability to work independently and take initiative to ensure goals & objectives are met for the department.

•Self-motivated. Can function effectively with minimum supervision.

•Ability to multi-task, with efficiency and accuracy.

EXPERIENCE

2010 to 2016 Laboratorios F. Pons, C.A. Caracas, VZ

Executive Administrative Assistant

Provided comprehensive support for Executive level staff. Schedule meetings, managing all essetial tasks. Delegated all administrative projects. Managed day to day office operations while providing fundamental support to support staff and clientele.

1996 to 2010 MIAMI DADE COUNTY Miami, FL

Paratransit Service Clerk

Acting Executive Secretary to Chief of Paratransit Operations

Provide quality customer service to STS and Medicaid clients based on established policies and procedures of Paratransit Operations. Resolve transportation-related issues and register complaints regarding late pickups, keeping records of customer service issues by direct contact with service brokers and contractors, recording details and inquiries as well as actions taken. Input client data in Trapeze (client interaction software) to arrange transportation service for STS and Medicaid prospects.

1994 to 1996 BOARD OF COUNTY COMMISSIONERS Miami, FL

Aide to Commissioner

Responsible for reviewing and preparing Commission meetings agenda. Review, prepare and respond to constituent inquiries. Oversee the coordination of support staff and office interns; open and distribute all office correspondence and invitations. Coordinate travel requests and travel arrangements. Represent Commissioner Larry Hawkins at civic and governmental events.

EDUCATION

Miami Coral Park Sr. High

LANGUAGES

English and Spanish

REFERENCES FURNISHED UPON REQUEST

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