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Customer Service Technician

Schenectady, New York, United States
October 06, 2016

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Ronny A. Colon

*** ********* ****** ***********, ** 12308

Cell 518-***-****

Education Associates Degree in Occupational Studies June 2010 – June 2012 ITT Technical Institute, Albany, NY

3.65 GPA

Perfect Attendance/ High Honors

Paralegal Certificate Diploma September 1992

Mildred Elley Business School, Albany, NY

■ Maintained 3.5 GPA


Microsoft Word

Microsoft Excel

Microsoft Outlook

Python Programming Language


Trouble shooting

Linux Operating System

WAN Technologies


Microsoft SQL Server

Wireless Technologies

Time Management

Experience Advanced Wireless Technician May 2016 –

September 2016

Charter/Spectrum Raleigh, NC

■ Lead technician for installation of Centralized and Decentralized Wireless Networks

■ Installation of networks for Hotels, Resorts and Multi Dwelling Units

■ Work with team to install networks including any cable runs needed

■ Use air magnet to verify signal strength after install

■ Train Managers and staff on use of network and problem escalation procedures

■ Work as on call technician 1-2 times a month

■ Work on escalated issues to resolve network problems and/or outages Tier 2 Wireless Technician February 2015 – May 2016 Clearview Networks Raleigh, NC

■ Installation of Centralized and Decentralized Wireless Networks

■ Installation of core equipment in MDF

■ Installation of switches in IDF’s

■ Installation of Wireless access points

■ Run new cable drops when needed

■ Programming of access points, switches and core equipment

■ Trouble shooting problem issues

■ Resolution of problem issues

Ronny A. Colon

467 Alexander Street Schenectady, NY 12308

Cell 518-***-****

Tier 2 Wireless Network Technician March 2013 – January 2015 Deep Blue Communications Latham, NY

■ Shift lead with a staff of 7 technicians

■ Monitor, trouble shoot and repair wireless networks for various resorts, hotels and apartments

■ Configure head end devices, switches and access points

■ Work with Zyxel controllers, Ruckus Zone Directors and Nomadix devices

■ Assist guests with network issues

■ Trouble shoot and repair network authentication issues

■ Configure NAT rules for port forwards to various devices

■ Use proper procedures to escalate issues to network engineers and web developers Customer Service Technician June 2012 – March 2013 Granite Services Inc. Schenectady, NY

■ Work in the Renewable Operations Center at GE’s Schenectady Campus

■ Use Scada and Visupro software to keep visual track of operations for over 800 wind turbines

■ Use a specified fault handling procedure to reset faulted wind turbines remotely

■ Use proper procedures to escalate issues to field technician on wind farms

■ Ongoing training on the theory and workings of various types of wind turbines

■ Maintain above a 97% accuracy rate for logged faults DTO Technician May 2012 – June 2012

Target Distribution Center Wilton, NY

Temporary Contract Position

■ Assisted Lead DTO with the installation of new DC Material Handling Network

■ Installation and cabling of Cisco IE3000 switches for IDF Cabinets from cut sheets

■ Run new fiber optic cable to switches in Data Center

■ Reinstalls of operating systems for work pads and PC towers Lead Materials Handler September 2010 – April 2012 Safety-Kleen Systems, Inc Cohoes, NY

■ Use SAP to increase inventory turn rate from 3.2 to 10.5 between 8/2011 and 12/2011

■ Working knowledge of New York State DEC and DOT Hazmat requirements Auto Sales September 2008 – March 2010

Martin Nemer VW Corp. Latham, NY

■ Greeted customers and qualified with needs analysis

■ Presented product in a knowledgeable manner

■ Negotiated deals with customers

■ Continued product knowledge and education- Certified with VW Driver February 2008 – September 2008

Sudexo Schenectady, NY

■ Reviewed daily load sheets every morning

■ Loaded trucks according specific food needs for various Schenectady City schools

■ Ensured proper condition of vehicle

■ General cleaning in kitchen and storage areas at Schenectady High School Ronny A. Colon

467 Alexander Street Schenectady, NY 12308

Cell 518-***-****

Clerk October 2007 – February 2008

Stewarts Ice Cream Schenectady, NY

■ Great Customer Service Skills.

■ Maintain cash control.

■ General cleaning duties.

Independent Contractor/ Owner Operator May 2007 – August 2007 Central Refrigerated Salt Lake City, UT

■ Ensured safe operation and maintenance of vehicle

■ Operate within Federal DOT specifications and guidelines

■ Ensure timely pick up and delivery of goods

■ Maintain expense sheets and tax documents

Contact this candidate