Customer Service Maintenance

Dale Coulter

**** ***** **

Hudsonville, MI ***26

Cellular 616-***-****

*************@*****.***

Career Objective

A management position that will utilize my combination of managerial, human relations, and planning skills.

Experience

CBRE (Previously Johnson Controls Inc.)

O&M Operations Technical Supervisor, 2012 - Present

Responsible for planning, and supervising soft and hard services.

•Hi-degree of customer service and satisfaction

•Excellent problem solving skills

•Contract management, reporting metrics, vendor management, time keeping, purchase order requisition

•Responsible for identification of Capital improvement projects

•Monitor expenses and control budget for maintenance

•Keep Maintenance logs and report daily on Activities

•Develop Maintenance procedures and ensure implementation

Johnson Controls Inc., Portage MI

Utilities/Facilities Planner, 2011 - 2012

Responsible for assuring the daily work order stream is provided to the technicians.

•Continuous pro-active approach to facilitate improvements within the facility

•Coordinates, oversees the repair and maintenance work assignments performed by technicians, vendors and contractors

•Ensures timely and quality services delivery to clients. Follow up with clients to ensure customer satisfaction

•Develop maintenance procedures and ensure implementation

State Conveyor Service / W Soule & Co. Grand Rapids, MI

Journeyman/Foreman Millwright, 1998 - 2011

Foreman for commercial and industrial jobs

• A high degree of expertise in the following: Mechanical maintenance and troubleshooting in manufacturing environments.

•Fabrication and installation of material handling systems

•Ability to read, interpret and follow method statements and procedures. Competent in reading and understanding specifications, drawings, and all other discipline related project and engineering documentation

Education

Grand Rapids Community College, Grand Rapids, MI

Course work toward A.A.S in Business Administration.

Doc Palmer’s Maintenance Planning and Scheduling Workshop

Life Cycle Institute Maintenance Planning and Scheduling

Maintenance Excellence Champion

Carpenters International Training

Michigan Regional Council of Carpenters and Millwrights Apprenticeship Program

Certificates in: OSHA 30 General Industry, OSHA 30 Construction First Aid/CPR

Skills

• MS Office, Excel, Accounting, Purchasing, Payroll time keeping, EAMS, Ecounterline, Maximo

Certifications

United Brotherhood of Carpenters & Joiners of America Millwright Journeyman

UBC ID#-4140-2427

Certified License from The United States Department of Labor

Cert# A0871866, 2002

Residential Builders’ and Maintenance & Alteration Contractors’ Board Residential Builder License

Lic# 210*******

Activities

Head Coach, 2012-Present

Hudsonville Havoc Travel Baseball Team

Head Coach, 2013- Present

Hudsonville Little League, Baseball & Softball

References

Bill Vander Molen - Owner, State Conveyor Service 616-***-****

Steve DeMello – Contract Manager, Pfizer Inc 269-***-****

Andy Redlon – Utilities Coordinator, Pfizer Inc 269-***-****

Dean Bogda – Jergens Pipefitting 269-***-****

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