Customer Service Sales

Kobby W. Ababio

Canal Winchester, OH ***** ************@*******.*** 614-***-****

OBJECTIVE: To secure a position with an organization that will utilize my knowledge of Industrial/Manufacturing Engineering principles and techniques combined with my excellent planning, organizational, and analytical skills.

EDUCATION

The Ohio State University, Columbus, OH

Bachelor of Science in Industrial and Systems Engineering (Manufacturing Engineering) December 2016

EXPERIENCE

Time Warner Cable, Columbus, OH January 2012 - Present

Engineering Sales – Lead

Inform and sell companies and organizations phone and internet systems.

Design of new sales campaigns.

Manage and maintain Apartment community relationships.

Provide and assist customers with troubleshooting.

Manage and maintain Apartment community relationships.

Provide face-to-face Apartment communities with TWC products and services

Identify customer service needs and provide scheduling assistance.

Assist with marketing at apartment community events.

Maintain accurate log of business.

The PBE Group, North Tazewell, VA

Intern

May 2015 – August 2015

Conducted time studies and cycle time calculations to determine bottleneck operations.

Evaluated process flows and developed an improved facility layout.

Performed Failure Models and Effects Analysis (FMEA) to determine root causes of defective products.

Designed a new production cell for passive units by comparing production processes and common materials.

Calculated safety stocks using forecasting and a lead time sensitive formula.

Helped to organize detailed substantiation of estimates.

Helped in collecting and analyzing programs, technical and cost information.

Whirlpool Corporation, Marion, OH May 2014 - August 2014

Intern

Aided in identifying obsolete parts off usage, bill of material, and purchase/customer order.

Collaborated with diverse engineering groups to ensure processes were designed for best quality and maximum efficiency.

Created and conducted tests of product to ensure reliability for customers.

Assisted with new processes that reduced total operator lifts by 45%.

Developed freight analysis for fork free modified trailer system.

RESEARCH AND DEVELOPMENT

Effects of alcohol on Cirrhosis Deaths (Feb 2015)

This team research examined the effects of alcohol on Cirrhosis Deaths, using wine and liquor consumption in a regression design.

The regression analysis included a first and second order model and tested model based on subjective believability and ANOVA.

Airport Terminal (March 2016)

This team project was aimed at simulating in Arena the quickest mode of transport to the Airport in Columbus from the Ohio State campus.

Data Entry Using Lean Six Sigma (March 2015)

Research described the case study application of lean six sigma quality methods for the evaluation and improvement of a method to typing errors.

Momentive (August 2016)

This project evaluated the current process, determined a better facility layout, and found job aids to improve tasks and succeeded in reducing packaging time by more than 40%.

CERTIFICATIONS/HONORS

Freeman Foundation Scholarship

Team Community Excellence Award, 2014

Rookie of the Year Time Warner Mid-Ohio sales, 2012

LEADERSHIP/ ACTIVITIES

Member of NSBE (National Society of Black Engineers)

Member of IISE (Institute of Industrial and Systems Engineers)

COMPUTER SKILLS

Software Application: MATLAB, Solid Works, System Modeling using Linear and Non-Linear Programming.

Clarizen Project Management

Arena simulation, AutoCAD.

Minitab

Operating Systems: Windows, Unix

Programming Language: C++, VBA.

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