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Engineer Customer Service

Location:
Plano, Texas, United States
Salary:
90,000
Posted:
October 05, 2016

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Leslie Dean Anderson

CCENT, CCNA, CCNA Security

**** ***** *****

Plano, Texas 75025 972-***-**** (C)

acwxmu@r.postjobfree.com

SR. TECHNICAL TEST/SUPPORT ENGINEER

CISCO CERTIFICATIONS: CCENT, CCNA, CCNA-Security

In-depth experience in operating and maintaining carrier and enterprise communication systems. Deep experience in optical transmission equipment, including Nortel OC-48, OC-12, and OC-3, Fujitsu ADM’s, in addition to digital switching equipment. Solid knowledge base in the operation, administration, maintenance, provisioning, and planning of multi-vendor networks and facilities. Extensive knowledge of SS7, ISDN, and CAS protocols.

Product knowledge includes: Sun Servers running Sun Solaris, Veraz soft switches, Tekelec STP’s, Media Gateways, Juniper M10, Juniper M7i, Foundry Fast Iron Ethernet switches, Cisco 6500’s, ACME SBC/SBC Transcoder, Convedia Media Servers, Tellabs Titan 5500 and 530 DACS, Fujitsu Flashwave 4300 ADM’s, DMS 250/500/GSP, DMS 250/300’s, SL-1 / Meridian PBX’s, Nortel ACD’s and SL-10, DPN-50 x.25 packet data switches. Tektronics Geoprobe and Spectra SS7 test systems. In addition expertise in the Pre and Post paid calling card platforms and voice mail systems running on the following platforms: SCO Unix, SUN Solaris and IBM OS2 that comprise IVR, voicemail and calling card platforms. NOC monitoring systems worked on include Netcool, Netsmart, OpenNMS, Remedy, OTRS, TransNav, and TN-Xpert. Also, test and turn-up and maintenance of DS0, DS1, DS3, and Sonet facilities.

Extensive use of Wireshark for troubleshooting SIP call setup messages in the call processing environment.

Administration of the ACL’s in the Cisco ASA firewall for the signaling IP’s of trunk groups being defined, and cross-connected the paths in the Cisco 15454 ONT’s

Involved in the entrepreneurial profit and loss aspect of the fabric business via trade show venues.

Genband (Contractor – MMC Group) Plano Texas July 2105 – Present

VOIP Integrator

Lead the team of contractors integrating of the Genband G9/C3 nodes into the Verizon Wireless network.

Performed quality audit inspections of installed equipment prior to integration and replaced G9 media gateways with faults.

Administered the acceptance test plan once the integration is completed.

Document review of the method of procedure for the integration of the G9 media gateway.

Fabric Fanatics December 2015 – July 2016

Administer the network for the retail sales and order processing.

Configure computers and printers for the sublimation and laser cutting process.

Update the Fabric Fanatics web site with new products.

Genband (Contractor – MMC Group) Plano Texas August 2013 – December 2015

VOIP Integrator

Lead the team of contractors integrating of the Genband G9/C3 nodes into the Verizon Wireless network.

Performed quality audit inspections of installed equipment prior to integration and replaced G9 media gateways with faults.

Administered the acceptance test plan once the integration is completed.

Document review of the method of procedure for the integration of the G9 media gateway.

Inter-Commercial Business, Allen Texas September 2012 - November 2012

Systems Engineer

Created test procedures to verify repaired hardware components.

Alcatel - Lucent (Contractor- Glow Networks/CSS Corp) Plano, Texas June 2012 – September 2012

NOC Support

Lead a team of eight contractors monitoring the Alcatel-Lucent RNC’s and Node B’s in the AT&T UMTS UTRAN network and the Alcatel-Lucent Core network (CN) components in the MSC’s.

Frontier Communications (Contractor Tek Systems) Allen Texas January 2012 – June 2012

NOC Support

One of a team of contractors monitoring the various Transport Systems in the Frontier network (Fujitsu, Nortel, Cisco, Ciena, and Tellabs). Utilizing the monitoring systems: NetCool NMS, Tellabs 7194, Nortel Preside, Cisco CTM, Ciena MTM, and Fujitsu Netsmart EMS.

Associated Network Partners Inc. (ANPI) Frisco Texas September 2010 –January 2012

Tier II / Provisioning Engineer

Configured trunk groups in the Sonus soft-switch for the connections to customers or carriers.

Worked with customers and carriers to test and turn up the trunk groups once configured.

Analyzed customer problems escalated to the Tier 2 level, and implemented solutions to those problems.

Configured the Cisco 15454 transport network for the trunk group facilities.

AT&T Mobility (Contractor Glow Networks/Genisis) February 2010 – August 2010

Test Engineer

Lead a team of contractors for the test and turn up of additional T1 and T3 bandwidth in support of iPhone/iPad requirements on the AT&T network.

Verified the configurations in the Ericsson NodeB/Tellabs MSN/Ericsson RNC.

Performed trunk provisioning in the Nortel ATCA soft-switch.

Force10 Networks (Contractor Glow Networks) June 2009 – January 2010

NOC Support

Member of a five-man contractor team monitoring the Zayo network on a 7 by 24 basis as a commercial NOC offering by Force10 Networks.

Utilized Netcool, TransNav, TN-Xpert, Netsmart, and CTC for monitoring the network nodes.

Excel Telecommunications Dallas Texas June 2001- March 2009

Senior Engineer

Responsible for maintaining network integrity and second level support of Excels network which consisted of Sun Servers, Veraz soft switches, Veraz Media Gateway 4000 Pros, Juniper M10, Juniper M7i routers, Foundry Fast Iron Ethernet switches, Cisco 6500 routers, ACME SBC/SBC Transcoder, Convedia Media Servers, Tellabs Titan 5500 and 530 DACS, Fujitsu Flashwave 4300 ADM’s, DMS 250/500/GSP and DMS 250/300’s

Lead support engineer for customer trouble escalation from the customer service organization.

Technical lead for the migration of the legacy network to the next generation VOIP network utilizing Veraz Soft switches.

Lead engineer for front end processor hardware upgrades for DMS 250’s and SPM upgrades network wide 9 DMS-250/500 switches

Responsible for investigating ISDN, SS7 and other issues related to customer equipment issues.

Assisted the planning and provisioning of the circuits in the cutover to the voice over IP switch.



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