Customer Service Data Entry

JULIE BAKER

**** **** * ****** **** Belleville, Illinois (H) 618-***-**** (C) 618-***-**** **********@*****.***

Summary

ACCOMPLISHED PROFESSIONAL offering a solid and diverse background, 20 plus years' experience and a strong record of performance in education, personnel supervision, business and information services. Significant qualifications include:

Skills

Maintained outstanding levels of client satisfaction, retention and referrals through personalized service, knowledgeable assistance and follow-up

Quickly advanced to greater levels of responsibility based on loyalty and performance

Served as a role model to colleagues by participating on committees and special events, pursuing professional training and education, as well as being open to questions and concerns from coworkers

Overcome setbacks by remaining focused, optimistic and committed

Work History

05/2006 to 06/2016

SOUTHWESTERN ILLINOIS COLLEGE, Belleville, IL

Academic Records Evaluator

Analyze and evaluate transcripts and course descriptions for both current and prospective Southwestern Illinois College students in a timely manner

Extensive written and oral communication with Deans, Programs Coordinators, counselors, instructors and students, all of which are either internal or external to Southwestern Illinois College

Experienced in People Soft – Student Information System

Evaluate, equate and post credit awards

Perform graduation audits for degree applicants and certify completion of degree requirements every term

approximately 1500 applicants per academic year

Provide service to students, staff, and faculty as they pertain to Enrollment Services records functions

Analyze student records and post Illinois Initiative Articulation (IAI) milestone to student records not captured

in automated process

Analyze student records and manually post repeats not captured in automated Repeat Process

Extensive testing and for newly implemented automated Repeat Process

Extensive bundle testing for Academic Advising, Campus Solutions and self-service

Bundles are rolled out and tested every quarter

Qualified in People Soft - Academic Advising Module

Maintain degree audit information and update requirements as changes are made to

curriculum, including accelerated degree options and course substitutions

Assist IT functional specialists, counselors and other departments with SWIC

employee training in People Soft -Academic Advising

Create and maintain business process documentation for student records, degree audit and

Academic Advising functions

Daily processing of financial aid information Financial Aid-Academic Advising Course Applicability -

Determine whether or not student’s enrollment is applicable to their degree

Skilled in creating, maintaining and uploading documents to Sharepoint

Attend IACRAO (Illinois Association of Collegiate Registrars and Admissions

Officers) Spring Workshops

Co-Chair until 2011for IACRAO workshop

Responsible for organizing and garnering attendance from other higher education institutions within the IACRAO Southern District. Co-Chair responsibilities include the acquisition of location and various other tasks for the annual workshop

01/1995 to 01/2002

UNION PLANTERS TRUST COMPANY – Belleville, IL

Client Services/Operations Specialist III

Completely responsible for all aspects of account setup for 20 banking centers. Analyzed legal documents to ensure validity to open and close accounts.

Assisted with employee computer and application software problems and general trust questions for 20 centers. Handled up to 40 client calls per day when Union Planters became established on the Internet.

Conversion team member, charged with supervising data entry of account information onto bank’s accounting system.

Received promotion due to excellent customer service and work ethics.

Implemented numerical log system utilized by call center, which made call tracking and problem logging easier.

Created queries using SunGard software to retrieve data, such as financial, informational and personal.

Education

BBA: Business Administration December, 2004

McKendree University - Lebanon, Illinois

Associate of Applied Science: Computer Information Systems December, 2002

Southwestern Illinois College - Belleville, Illinois

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