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Restaurant Opérations Manager

Mumbai, Maharashtra, India
October 05, 2016

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Milind Sawant

Hospitality professional - F&B Operations at Royal Caribbean International


Restaurant Manager - Multi outlet Operations at Royal Caribbean International

December 2015 - Present (8 months)

Volunteered Back to Shipboard assignment after completion of several Shore-side & Fleet wide projects including Training and Development of Royal standards & concepts with extensive strategic planning & Technical support. New Build Support, New Restaurant Concepts & Openings.

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Shoreside F&B Project lead & support - RCCL Cruise Talent Development Center, Tianjin & Lombok at Royal Caribbean International

January 2015 - December 2015 (1 year)

1> Operational setup and support provided for Cruise Talent Development Center of RCCL in Tianjin, China and Lombok, Indonesia with student capacity over 300. Assist in interview and Job fair process to screen potential candidates for the RCCL CTDC. CTDC is a joint venture between RCCL, CTI-USA and Government of Indonesia.

2> Developed 12 weeks F&B curriculum for Restaurants, Beverage & Culinary. Monitor, Analyze & Evaluate the Program effectiveness.

3> Training & Development Project for Quantam Class F&B Operations of Royal Caribbean International. 4> Successful launch of Quantam of the seas- the Most innovative ship ever built with sophisticated dining concept. Leading the opening F&B operations of most technologically advanced ship.

5> Successful launch of Dynamic Dining, Cosmopolitan Dining, Classic Dining concepts on board our newest Cruise ships.

Project Lead - Fleet F&B Operations. at Royal Caribbean Cruises, Ltd.

February 2014 - January 2015 (1 year)

-Inception of innovative products for Revitalization & upgrade of current fleet wide F&B venues in all global locations.

-Defined & developed strategic plans and deployed supporting tactics and project work for Restaurant Operations that support F&B operations business objectives.

-Monitor & supervise payroll, time and attendance and other HR related matters of staff and supervisor

-Managed staffing & development of supervisory and manager positions

-Developed employee training related initiatives to support standards for Restaurant Operations in all venues


-Provided leadership, guidance, supervision and coaching to the Restaurant personnel, dining administrative personnel & other F&B operations staff to help accomplish department & brand objectives, and to maximize output & business effectiveness.

-Provided leadership, guidance, coaching to the F&B outlet Managers,

-Performed developmental reviews of menu implementation & dining standards along with restaurant support teams and traveling senior restaurant managers including appraisals, terminations and disciplinary actions as necessary.

-Worked closely with all members of the shore side F&B Management team to evolve Dining concepts, service styles, menus and enhancements programs. In particular, partner closely with the Corporate Executive Chef and his team

-Supported all new build & Revitalization projects as well as new concept development and implementation that involve Restaurant Operations.

-Managed all financial aspects of Culinary & Restaurant Operations, with a particular focus on fostering a culture of fiscal responsibility and accountability with our F&B management teams.

-Developed budgets and forecasts for the F&B projects and identify operational efficiencies that drive cost reductions and product enhancements.

-Worked closely with management teams to actively place qualified managers & supervisors to the appropriate assignments

Fleet Traveling Restaurant Manager - Fleetwide Menu Development, Stragetic Planning & Implementation at Royal Caribbean Cruises, Ltd.

August 2012 - February 2014 (1 year 7 months)

- May 2014 onwards - Responsible for the Operation of various Restaurants on board the world's Largest Cruise ship Allure of the Seas. Managing a team of 530 team members including managers and supervisors from 43 different nationalities, motivating and constantly developing processes to meet and exceed targets in various spheres of the operation from Financials to Guest Satisfaction

-Successful launched New Menu development for the Fleet wide restaurants for Global market. -Initiated interactive Training programs for the Restaurant Staff on the Culinary Knowledge & art of up selling the Menus items.

-Strategic Planing for complete roll out of New Menus, China ware management, Financial planing & Global logistic planing for the ships located worldwide.

-Development of new training program for Global employees with language barriers. Audio Visual presentations for regional specific challenges.

-Participated in development of training modules for Global employees targeting the regional markets & Language barriers to create a flexible workforce which can be deployed at multiple regions.

-Support each ship as Independent Business unit to excel in elevating guest satisfaction composite & revenue composite.

-Created comprehensive business plan, Financial projection & operational strategies. Devised promotional strategy & developed Marketing/promotional campaigns to generate interest.


Assistant Restaurant Manager at Royal Caribbean International

January 1998 - July 2012 (14 years 7 months)

Moving through all the ranks of F&B a well achieved experience in administration of a very complex business to satisfy over 3000 guests daily.

-Promoted to Room Service Manager in 2001

-Monarch of the Seas, Voyager of the Seas, Liberty of the Seas, Mariner of the Seas

-Promoted to Head Waiter in 2003

-Promoted to Sr. Assistant Maitre'd in 2006

-Promoted to Assistant Manager Dining Room in 2008

-Assigned to Fleet wide Culinary Enhancement Project which is a landmark project for RCI undertaken this year. - August 2014

Which includes Dining Support, Strategic Planing, Training Facilitator, Systems Upgrade & Menu Planing

for diverse International Markets

Chef de Partie - Asst. Sr. Maitre'd at Royal Caribbean Cruises, Ltd.

December 1996 - January 1998 (1 year 2 months)

Joined Royal Caribbean Cruises Ltd in Food Production.

-Demonstrated skills & achievements from previous culinary background.

-Applied effective computerized business systems to enhance traditional ways of culinary operations.

-Worked under worlds various renowned & Celebrity Chefs, Chef Rudi Sodoman, Chef Frank Weber, Chef Steven Yates, Chef Josef Jungwrith,

-Promoted to Culinary Operations Coordinator.

Chef de Partie at Apollo Ship Chandlers Inc

October 1995 - August 1996 (11 months)

First culinary experience in cruise industry

Commi 1 at The Oberoi Group

June 1994 - March 1995 (10 months)

Moving up more prestigeous chain for diversified experience.

Management Trainee at The Leela Kempinski, Mumbai

October 1992 - August 1994 (1 year 11 months)

Proudly sponsored by Hotel Leela Kempenski for Hotel & Catering Management full time course at Institute of Hotel management & catering Technology, Dadar, Mumbai


Self Motivated, striving for excellence in hospitality industry through innovations & tactical study of human behaviour through well verse experience gained travelling around various global markets. Long term objective


is to apply my analytical experties for product innovation, concept development, Projects advisor & Training development program within hospitality industry.


Certified Hospitality Supervisor


Hotel & Catering Management

IHMCTAN, Mumbai May 1993 to May 1994

Certified Course in Food Production & Pattissire

Institute of Hotel Management, Catering techonology & Applied Nutrition June 1991 to October 1992


Spanish (Limited working proficiency)

Italian (Limited working proficiency)

Chinese (Limited working proficiency)

Skills & Expertise

Hotel Management

Food & Beverage

Menu Development

Hospitality Management



Culinary Skills

F&B Operations

Public Health Education


Customer Satisfaction

Revenue Analysis


F&B Management


Customer Service

Menu Engineering

Employee Training


Event Management

Operations Management

Event Planning

Food Safety


Food Service

Human Resources


Food Quality

Culinary Management

Culinary Travel

Project Management

Leadership Development

Customer Retention

International Relations

Managing Start-ups

International Cuisines

Food Safety Management System

Culinary Education

Corporate Branding

Project Coordination

Communication Training

Customer Engagement

Committed to Customer Satisfaction

Cultural Diversity


Start-up Consulting

Situation Analysis

Restaurant Reviews

Strategic Financial Planning

Communication Skills

High Pressure Situations


University of Mumbai

Bachelor of Commerce (B.Com.), 1992 - 1995


Project Lead - Fleet F&B Operations.

Royal Caribbean Cruises, Ltd.


Volunteer Experience

Training & Development at Royal Caribbean Cruises, Ltd.


Milind Sawant

Hospitality professional - F&B Operations at Royal Caribbean International

6 people have recommended Milind



Sean BORTHWICK, worked directly with Milind at Royal Caribbean Cruises, Ltd.

"Milind had proved to be a very successful Manager .He has very good logical and analytical skills .Milind is extremely good in managing his employees and endorses a lot of positive energy to his team, a great leader who is willing to effect change and embraces challenge at all levels.I highly recommend his talents and skills"

Nithin Ramesh, managed Milind indirectly at Royal Caribbean Cruises, Ltd.

"Milind is extremely hard working & dedicated employee & is up to date with his job details as required by the Company.He is well liked by his juniors & colleagues & is always helpful & positive in all situations that need to be resolved.Would be a pleasure to work & learn more with him."

Gurdev Sethi, worked directly with Milind at Royal Caribbean Cruises, Ltd.

"Very focused and job oriented"

Mathias Richard, worked directly with Milind at Royal Caribbean International

"Milind is a dynamic professional with over 21 years of extensive experience of Hospitality, with substantial Cruise liner, Man Management. He is well versed in the areas of Food and Beverage management in the Hospitality Industry. He has in-depth knowledge of the principles, practices and procedures software and programs. He is exceptional in Training and Development, Good interpersonal skills with the ability to work multi-cultural environment comprising of different nationalities and cultures."

Gregley Colaso, worked directly with Milind at Royal Caribbean International

"I recommend Miliand for his professionalism and integrity"

Ratnam Nadarajah, was Milind's client


Contact Milind on LinkedIn


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