JOAN C MERRITT

267-***-****

acwxdc@r.postjobfree.com

Fleet Courier – Philadelphia 4/08-8/16

Administrative Assistant

Dispatch, follow-up by calls/emails for customer service satisfaction, deliver.

Assist owner with company business, including daily entry of deliveries/mileage on Excel spreadsheet, print for payroll.

Buy company office products, keep records, file.

XL GROUP, INC Doylestown 06/06-03/08

CLERICAL

Data entry of warranties returned of diabetic monitor sales, requiring speed and accuracy.

Sort, count and batch cards to distribute to typists and file upon completion.

Express Professionals-Feasterville 01/05-05/06

Office Assistant

Data entry, different applications depending on company, alpha/numeric.

Filing of company records and clean office.

BIZ CORE (Formerly DataScan) LANGHORNE, PA 11/02-12/04

DATA ENTRY

Typing of several credit card applications.

Applications that require user formatting, and technical source information.

Mailroom duties of opening, sorting, delivery to departments and filing.

Sykes International (formerly ICT) - Langhorne, PA 01/99-08/02

Customer Service/Call Taker

Take several hundred inbound calls, give caller product information as needed.

Update and keep records of calls for supervisor records.

Bucks County Community College

Newtown, Pennsylvania

Associates Degree

Major: Office Professional

Dean's Honor List 2 semesters

SKILLS AND ABILITIES

Knowledge and use of Microsoft Word, Excel, Outlook, use of bookkeeping programs, Peachtree.

Community: (Past) Elected V.P. of Membership and Secretary of PWP/Bucks Chapter (2002-04) and updated membership information (spreadsheet). Took minutes and typed report for monthly board meeting. Present: YWCA Trevose – mailings/stuff envelopes.

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