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Customer Service Manager

United States
October 05, 2016

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Crystal Bailey

**** ******** **** **. ***# ***

Kingwood, TX 77345

Mobile Phone: 832-***-****



I am seeking a position as a logistics coordinator / dispatcher in either truckload, flatbed, or tank truck. I also have experience in warehousing and direct discharge from shipping vessels.


High energy professional with excellent planning, organizing, decision making, and problem solving skills.

Creative individual skilled at goal setting and the achievement of objectives in a team based environment

Experienced Operations/Customer Service/Account Manager in Flatbed andTruckload Transportation Industry with expertise in driver management, managing logistics for both existing and new business. Also skilled at warehousing and direct discharge from shipping vessels.


CSR April 2015 – June 2016

PGT Trucking, Inc. Houston, TX

Managed a base of customers in TX and LA. Responsible for coordinating with customers and load planner to satisfy customer needs. Was also responsible for resolving any problems that may arise with any shipment.

Driver Manager April 2014 – April 2015

E.W. Wylie Humble, TX

Responsible for the management of over 30 drivers and multiple customers in the Gulf Coast Region to include: Tenaris, Hydril, Care Terminal, and TX Terminal. Duties include managing the day to day operations which is composed of coaching and development of drivers, providing superior customer service, and effective management of all equipment.

Dispatcher October 2011- March 2014

Fleetwood Transportation Services, Inc. Houston, TX

Managed the transportation and warehousing of Steel and Building Materials during Direct Discharge Operations from Vessels at the Port in Houston. This involved planning and dispatching drivers to the correct vessel for off-loading of the material in a timely manner to avoid materials being stored by the Port at significant cost. In order to accomplish this constant communication was a necessity with not only the drivers involved in the operation but also with the warehouse staff and the truck pusher at the vessel.

Logistics Coordinator January 2009 - October 2011

Fleetwood Logistics, Inc Diboll, TX

Transport - Flatbed

As a logistics coordinator, I manage certain customer accounts and make sure that trucks are pre planned to pick up and deliver their freight in a timely manner by either a company truck or a third party carrier.

Dispatcher July 2007 - January 2009

Fleetwood Transportation Services, Inc. Diboll, TX

Transport - Truckload

As a dispatcher, I was in constant contact with the drivers to ensure that they were on track to make all required pickup and delivery times.


Lone Star College Kingwood, TX

August 2016 - present

Angelina College Lufkin, TX

January 2001 - May 2001

High School

August 1996 - May 1999

Lufkin High School Lufkin, TX


Microsoft Outlook


Microsoft Office


Windows Internet Explorer


Windows Operating Systems


McLeod Software / Loadmaster Enterprises


Ten Key


Internet Truckstop


DAT / Freight Three Sixty


Over Dimensional Loads


Coordinating Canadian Loads






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