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Customer Service Quality Control

Prince George, British Columbia, Canada
October 05, 2016

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Elena Osadchiy,

#*** ********* ***** **, *******, Alberta, T2Y3V2



Professional Qualifications

Bachelor Degree in Computer Science

More than ten years’ experience in Quality Process Control & QA Technician.

Expertise in Quality Control, Troubleshooting, System Testing, Inspecting and Implementing, Yield Diagnostics

In-depth knowledge ISO environment, performing ISO audits, strong organizational abilities and commitment to quality and results

Communication skills

Excellent communication skills in both verbal and writing

Developed procedures for training of nearly came staff to maintain their safe work and correct procedures execution that are now implemented throughout two facilities

Fluent in three languages (English, Russian, Hebrew)

Computer Skills

Databases: Oracle 9i/10g, SQL Server, DB2

Applications/Programs: Java, Main Frame, SQL, File-aid, SPSS, VBS, C++, Test Partner, Visual Basic, Mingle, Jira, People Soft-Ventive (CRM), ERP system

Microsoft Office Suite: Outlook, Excel, Word, Access, Power Point, Visio, MS Project

Operating Systems: Windows XP Professional, MS Server 2008, Linux


Quality Assurance Technician, Tower Semiconductor, Israel 2003-2014

Engineering Technical Skills

Conducted tests and analyses of inspection processes to determine their performance

Monitored of measurement results, statistic of defects and execution of prevention measures to avoid production of poor-quality products

Tested the new features and the existing defects and the integration between them

Programmed technical support for new products

Developed and managed QA related documentation (STPs, STDs)

Broadly done manual testing, constraints verification testing, web applications tests, client-server tests, and functional testing.

Quality Control and Testing Skills

Trained as ISO Auditor provided ISO internal audits of plant processes and procedures, wrote reports, created and maintained SOP’s related to process

Worked with variation of software programs, for checking quality of production processes and products

Communication and Interpersonal Skills

Working closely with all members of development and design teams in order to design, test, reproduce and resolve any bugs

Executed Special Customer Request related to measurement and inspection of new products as part of engineering development projects via Email

Involved in audit meetings to reach QA testing goal

QA inspector, RH Electronica, Israel January-March, 2003

Engineering Technical Skills

Executed various inspections of final product

Performed with development group to resolve the difficulties came across in a test execution

Conducted manual testing

Configured equipment using pre-defined sequence, performed quality control and internal audit


Bachelor Degree in Computer Science, “IZREEL VALLEY”, Israel, 2003


Professional Qualification in “Internal Quality Inspector”

Subject: ISO 9001:2000, QS9000, Audit


Assist volunteering coordinator to provide weekly Jewish Family Program in Beverly Nursing Home

Performing office administration duties and customer service working as receptionist in Jewish Family Service Center

References Available Upon Request

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