Data Entry Customer Service

Olive W. Barrett

****-* *********** **., **********, NC 27858 Cell -252-***-****

****************@*****.***

OBJECTIVES:

To contribute acquired administrative, data entry, and business skills to a challenging position within an organization offering opportunities for growth and advancement.

SUMMARY OF QUALIFICATIONS:

More than 5 years in customer service, both face to face and over the phone.

More than 6 years of data entry

Ability to multi-task.

Able to answer multi-line phone systems.

EXPERIENCE:

12/09/2015 – Present: Swift Transportation

Use Qualcomm electronic logs system

Pick up and deliver loads

Use Transflow to submit bills to company

Weigh loads and adjust tandems to make loads weigh out within limits of DOT

11/22/2012 - 04/20/2015: Atlantic Wireless Communications

Retail Wireless Consultant-/Office Support

Used the account review process to uncover needs of customers

Assisted customers in selecting wireless devices needed for day to day life

Took payments for bills and sales

Assisted One Source Communications with orders for their business customers

Assisted Store Manager with office duties (filing, bank deposits, emailing reports, etc.)

1/19/2009 – 08/07/2012: Convergys

High-Speed Internet Repair Agent-

Assisted customers when their internet services were not working

Scheduled appointments

Used conversations to uncover other needs the customer may have had

EDUCATION:

Pitt Community College – 1997

AAS Medical and Administrative Office Technology

SPECIAL SKILLS:

Good communication and public interaction skills

Excellent time management and organizational skills

CDL-A

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