Sign in

Team Leader Customer Service

October 05, 2016

Contact this candidate


Rowena Veluz Santos

#**** *********** **. ******,

Guiguinto, Bulacan Philippines


PROFILE: An efficient and highly capable individual with extensive experience seeking a position in a company where I can make the most of my following qualification:

2 years’ experience working as public area attendant.

3 years’ experience as an alternate team leader.

1 year experience as an unofficial team leader

1 year and 8 months experience working as house officer.

Demonstrate ability to communicate and provide excellent customers service to guest.

Self-motivated and has ability in handling task beyond the call of duty.

Able to keep an eye on safety hazards and act on them in preventing injury to either staff on guests.

Keep attention on detail and undertake further training for self-development.


May 2010 – June 2016

King Abdullah University of Science and Technology Project

Thuwai, Jeddah K.S.A.

Saudi Oger Ltd.

Public Area Attendant

Keeping all public areas in facility clean and safe.

Attending and handling all customers’ issues and queries and relaying it to other staff or supervision.

To follow and complete public area daily checklist.

Undertake other duties which may be allocated from time to time as requested by the executive housekeeper.

Responsible for eliminating hazards and performing additional housekeeping tasks.

Store resources for the public area in accordance with health and safety rules.

House Keeping Team Leader

Demonstrate initiative that supports the facilities vision, mission and value statement;

Assists the facility supervision in determining workloads, schedules, implementing and interpreting policies and procedures.

Assists in training new hire staff.

Responsible in the completion of all daily cleaning schedules, handling of different types of cleaning products, inventory, requests and directs staff of proper use of supplies and equipment.

Perform routine inspections to ensure cleaning standards are met.

House Officer

December 1999 – June 2001

SM North Edsa

June 2001 – August 2001

SM Manila

Stinger Security Agency

Secures premises and personnel by means of surveillance and monitoring access points; permitting entry.

Prevents losses and damage by reporting irregularities.

Inspection within the premises.

Assisting of cashiers from accounting office to customer service and vice versa.

Contributes to team effort by accomplishing related results as needed.


Trustworthy and reliable

Detail oriented

Independent and comfortable working with little supervision.

Able to read and write English

Excels in handling different types of clients.


A.B. Communication Arts

University of the East

Recto, Manila

November 1992 – November 1995

Our Lady of Perpetual Help Institue


April 1991


Date of Birth : May 13, 1972

Place of Birth : Malabon, Rizal

Status : Single

Nationality : Filipino

Gender : Female

Height : 5’6

Weight : 53 kgs.


Will be available upon request.

I hereby certify that the information stated above is true and valid to the best of my knowledge and belief.

Rowena Veluz Santos

Contact this candidate