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Customer Service Accounting

Kitchener, Ontario, Canada
October 07, 2016

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Highlights of Qualifications/Skills

Over * years of experience in Accounting (Accounts Payable) and Buying in Finance and Oil & Gas Industries

Bachelor’s degree with various on the job training

Numerate with financial technical abilities and learning capacities to study and apply relevant skills in new work setting

Effective English (written &verbal) communication skills with fluency in Arabic

Strong interpersonal, supervisory customer service and negotiating skills

Vast computer skills: MS office with expertise in Excel & Excel VBA with quick study abilities to adapt to new software

Related Experience/Skills


More than 5 Years’ Experience and skills, Accounts Payable (full cycle), Cost Control (Allocation), Pay Roll, and Tax team at Deir Ezzor Petroleum Company an affiliation of Total E&P and Al Masri Co. an Agent of FedEx & Swarovski

Assisted Director of Finance with record retention, reconciliation, credits & debits notes, re-invoicing, suppliers payment transfers letters and yearly accruals

Solving the pending matters, problems, and following up the dispatching and discrepant invoices with vendors and all DEZPC departments on a timely basis, So the balance of the vendors statement are balance with the company.

Processed 5-8 million USD invoices/month for vendor and supplier in a timely manner, ensuring that all supporting documents, company’s policy and procedure is well implemented

Determined relevant cost accounts (Cost Allocation)

Prepared, updated and followed monthly activity statement, Monthly Key Performance Indicator (KPI) reports, tax & performance bond File

Reviewed financial Terms of the Contracts as a Member of Bidding Committee


Over 5 years’ experience in procurement at Al Furat petroleum Company an affiliation of Shell Petroleum supervising 3 - 5 Subordinates

Reviewed purchase requisition placing annual orders of200- 250 purchase orders with estimate value 3-5 Millions USD, as a normal process of the supply chain.

Dealt with major and high value tenders with a value more than 500,000. USD)

Prepared calls for tenders files for the requested items contacting suppliers and manufacturers

Managed the quality of performance and services provided by the section

Ensured the smooth progress of all materials/services requisitions through all stages of the procurement cycle from receipt of the Materials Requisition until Delivery and Payment of goods

Established and maintained a process for reviewing and reporting on progress of critical items

Maintained contacts with customer departments to establish and review their procurement needs and to gain feedback on purchasing performance

Reviewed critically all enquiries, tender books, minutes, contracts and purchase orders to ensure they meet customer needs and comply with company procedures and regulations

Work History

Fin. & Adm. Coordinator, ShamRose, Kitchener, Canada July 2016 - Present

Supervisor, AFPC (Oil & Gas), Damascus, Syria Dec 2010 – Dec 2015

Coordinator, AFPC (Oil & Gas), Damascus, Syria July 2006 – Nov, 2010

Senior Officer AFPC (Oil & Gas) Damascus, Syria, Nov, 2005 – June, 2006

Buyer, AFPC (Oil & Gas) Damascus, Syria Feb 2000 – Oct 2005

Accountant, Al Masri Group of Company Damascus, Syria July 1997 – Jan 2000


Certificate, Bachelor's Accounting, Damascus University, Damascus, Syria 2000

Certificate, LCCI English for Business, London Chamber of Commerce & Industry Sept 1996

Principles of Accounting, Alison Training Institute, Damascus, Syria 2010

Enhancing the Financial Management Skills, Total Abu Dhabi, UAE 2009

Financial Analysis, EBC, Damascus, Syria 2008

Tax Management, EBC, Damascus Syria 2006

Letter of Credits, EBC, Damascus, Syria Nov 2006

Building Customer Relationship, AFPC courses Developed by Shell Jan 2002

Contract Management, AFPC courses Developed by Shell Aug 2001

Vendor Management, AFPC courses Developed by Shell May 2002

Understanding Supply Chain, AFPC courses Developed by Shell Jan 2002

Contract Understanding and Follow up, Intex, Egypt, Aug 2005

Advance Procurement skills, AFPC courses Developed by Shell Aug 2001

Environmental Awareness, Total E&P - Deir Ez Zor, Damascus, Syria 2010

References Available Upon Request

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