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Administrative Assistant Customer Service Operations Marketing

Fullerton, California, United States
October 06, 2016

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Charlene Mahaffey

Fullerton CA, *****

Phone: 714-***-**** E-Mail:

A reliable individual that seeks new challenges, takes excellent direction, and displays attention to details. Seeking a position where I can and develop professionally. Experience

C.H. Robinson- Operations Representative - Apr 2015-Sept 2016 Went above and beyond to complete customer, carrier and supplier request Scheduled appointments accurately

Audited load/shipment information for accuracy

Provided superior customer service to transportation service provider’s requesting information topics Input a high volume of customer orders quickly and accurately Ran and improved reports on daily shipment activities Executed and respond to changes submitted from the customer in a timely and accurate manner Valadez Middle School- Special Education Aide - Dec 2010-Apr 2015 Planned and conducted one-on-one/group English lessons to children with learning disabilities Supported teacher with daily operations

Monitored student progress and behavior in and out of class Delivered written reports on students’ progress and behavior Answered parent’s questions with a friendly demeanor Interpreted meetings for parents, teachers and administrators OC/IE Smal l Business Development Center-Marketing/Administrative Assistant - May 2013-Aug 2014

Researched and distributed resources for small businesses in the region Maintained and created content for website such as; blogs, press releases, and newsletters Answered phones, made travel arrangements, maintained schedules, and tracked mileage Conducted research on resources for small business owners in the region Organized informational events and workshops

Photographed/edited pictures to create visual content for marketing purposes Education

Cal ifornia State University Ful lerton - May 2014 B.A. Business Administration - Marketing

Technical & Communication Ski l ls

Proficient in Microsoft Word, Excel, PowerPoint, and Outlook Social media: Facebook, Twitter, LinkedIn, YouTube, Hootsuite and Google+ Adobe CS: Photoshop, Illustrator, and Premier; Constant Contact Bilingual: English/Spanish

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