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Customer Service Computer

Location:
Hawaiian Gardens, California, United States
Posted:
October 06, 2016

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Luis Navor

acwx0o@r.postjobfree.com Hawaiian Gardens, California (562) ***–**** www.linkedin.com/in/LuisNavor

Professional Experience

L.A. Computer Doctors; Gardena, CA June 2013 – June 2014

Computer Repair Technician

Troubleshot computers and worked with customers to determine needed hardware or

software changes

Removed viruses, malware, and other malicious programs from infected computers

Performed repairs with concern to customer privacy

Diagnosed computers for needed hardware or software upgrades

Disassembled computers, removed malfunctioning hardware, and installed new parts

Repaired and replaced computer parts when requested

Performed in-store computer repair for customers

CSUDH Telecom Department; Carson, CA Aug. 2015 – Dec. 2015

Office Assistant

Worked service desk in relation to the new campus wide installations of Aastra VoIP phones

Logged help desk tickets; catering to each individual’s needs

Performed off-site phone installations, de-installations and set up

Created Excel spreadsheets and performed other elementary clerical duties

Updated user credentials on the telecommunications database

Target; Cerritos, CA Aug. 2012 – May 2014

Cashier

Operated cash register and handled customer care issues

Welcomed guests and rung up purchases

Delivered fast and friendly customer service to Target guests

Offered answers to questions relating to products, services, and merchandise

Prevented the use of counterfeit money from being used in a fraudulent purchase

The Bingo Club; Hawaiian Gardens, CA

Volunteer Jun. 2009 – Present Day

Duties include selling bingo playing sheets, verifying possible winning sheets, and

delivering cash prizes in its full amount to the winner

Answer all of the customers questions and concerns

Deliver fast and friendly service in a timely manner before the start of the next game

Education

California State University, Dominguez Hills; Carson, CA Graduated May 2016

Bachelor of Science, Computer Technology

Certifications

ABC Adult School Basic Computer Repair Certificate of Completion October 2012

Skills

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Software installation

Hardware installation

Computer disassembly and reassembly

Languages: Bilingual in English and Spanish

Relevant Courses

Intro to Computer Hardware and Tools

Intro to OS and Networks

OS and Networks Support

Computer Systems Security

Wireless Security

Operating Systems Security

Network Security and Hacking



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