Summary of Skills & Experiences:
Networking:
Design and implement a physical network using structured cabling standards ANSI/TIA/EIA 568-C in response to an RFP
Terminated CAT5E cable at both the wall jack and patch panel using a punch down following 568-B
Built patch cables following 568-B using a crimping tool
Troubleshoot network connectivity problems using IPCONFIG and PING
Created an Activity Directory and issued security groups
Operating System:
Installed, configured and administered Operating Systems such as Windows XP/Vista/7/8
Installed Exchange Server 2007
Installed, configured and used virtual machine programs such as VMWare and Microsoft Virtual PC
oInstalled SQL Server 2008 under VMWare
Installed, configured maintained and troubleshoot a Linux environment
oCreated a Domain Controller using NFS
oCreated an Active Directory using NIS
oWrote Shell Scripts to automate task
oConfigured, managed and troubleshoot an Apache Web Server
oInstalled and configured a Linux workstation through the GNOME desktop environment or command line interface
Installed Windows Server 2008 Enterprise
Software:
Used Microsoft Office applications to create Power Point presentations, to create a Charter and Scope in response to an RFP using WORD and to compute total materials cost in Excel
Created an logical entity design for a database using Visio
Created a database to maintain a patient info using SQL
Created a network topology using Microsoft Visio 2010
Maintaining customer records using SAP
Microsoft Technical Support:
Blue Screen & Errors
Printer Set up Support
Reinstalling Windows, Upgrading to Windows 10, Windows Updates
Email Setup Problems
Configuring Firewalls
Setup MS Outlook
Printer Installation
Hardware:
Installed and configured switches and routers
Assemble/disassemble PC’s
Relevant Skills:
Computer skills, filing, phone skills, data entry
Accurate, efficient, organized, coordinated and planned events
Coordinated, processed and submitted paperwork in a timely manner
Records management, analyzed data, prepared documents
Provided administrative and technical support
Three years Supervisory experience
EMPLOYMENT HISTORY
NEXUS STAFFING / ACCUSTAFF CAREERS – NYS Dept. of Health and Office of Mental Health – Albany, NY
2/14 – Present – Computer Support Specialist / Help Desk Specialist
Working with customer remotely to help solve their technical issue. Desktop support duties and dealing with customers
Troubleshooting Windows 7 applications and OS
VmWare, thin client setup on a network, and PC setup on a network
Using Lansweeper, Remote Desktop and Active Directory
Using ReadyDesk, or other similar ticketing system
Installation of desktop hardware / peripherals and printers
Lifting up to 50 lbs. of equipment, and running cable over and under furniture/rugs
Installation and support of O365
Imaging PCs, and server maintenance
FUSCO PERSONNEL SERVICES - Dept. of Health – Fiscal Management Group / AIDS Dept., Albany, NY
7/08 – 9/10 – Executive Secretary
Provided administrative support for Director of Fiscal Management Group (FMG) and Director of AIDS Dept.
Organized and managed the assignments to maintain efficient group workflow, toward the timely preparation of Department of Health’s (DOH) fiscal responsibilities
Implemented and maintained tracking and reporting systems, and filing systems
Composed and track progress reports, bureau-wide and department-wide
HESLIN ROTHENBERG FARLEY & MESITI P.C., Albany, NY
7/07 – 5/08 – Legal Assistant
Facilitated the patent application process
Possessed knowledge of Patent/Trademark Forms
Generated and process documents between the company and their clients
Assisted Attorneys and co-workers as needed
YOH MANAGED STAFFING, Albany, NY
11/05 - 2/07 - Patent Administrator - Global Intellectual Property & Legal Operations, GE Global Research, Niskayuna, NY
Electronically filed documents with the United States Patent Trademark Office (USPTO)
Strong knowledge of General Electric’s database
Assisted the Supervisory Patent Counsel, Patent Counsel and team in drafting and preparing legal documents
Performed docketing/scanning tasks to maintain the patent data (PAGE) and patent paperless (PIPS) Databases
Monitored and assisted outside law firms in preparing patent applications, amendments and Information Disclosure Statements
Checked the status of patent applications filed and downloaded documents for attorneys on USPTO website
EDUCATION
ITT-TECHNICAL INSTITUTE, Albany, NY Graduated – 04/09/14
Associate in Occupational Studies- Network System Administration