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Help Desk Specialist

Amsterdam, New York, 12010, United States
October 04, 2016

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Summary of Skills & Experiences:


Design and implement a physical network using structured cabling standards ANSI/TIA/EIA 568-C in response to an RFP

Terminated CAT5E cable at both the wall jack and patch panel using a punch down following 568-B

Built patch cables following 568-B using a crimping tool

Troubleshoot network connectivity problems using IPCONFIG and PING

Created an Activity Directory and issued security groups

Operating System:

Installed, configured and administered Operating Systems such as Windows XP/Vista/7/8

Installed Exchange Server 2007

Installed, configured and used virtual machine programs such as VMWare and Microsoft Virtual PC

oInstalled SQL Server 2008 under VMWare

Installed, configured maintained and troubleshoot a Linux environment

oCreated a Domain Controller using NFS

oCreated an Active Directory using NIS

oWrote Shell Scripts to automate task

oConfigured, managed and troubleshoot an Apache Web Server

oInstalled and configured a Linux workstation through the GNOME desktop environment or command line interface

Installed Windows Server 2008 Enterprise


Used Microsoft Office applications to create Power Point presentations, to create a Charter and Scope in response to an RFP using WORD and to compute total materials cost in Excel

Created an logical entity design for a database using Visio

Created a database to maintain a patient info using SQL

Created a network topology using Microsoft Visio 2010

Maintaining customer records using SAP

Microsoft Technical Support:

Blue Screen & Errors

Printer Set up Support

Reinstalling Windows, Upgrading to Windows 10, Windows Updates

Email Setup Problems

Configuring Firewalls

Setup MS Outlook

Printer Installation


Installed and configured switches and routers

Assemble/disassemble PC’s

Relevant Skills:

Computer skills, filing, phone skills, data entry

Accurate, efficient, organized, coordinated and planned events

Coordinated, processed and submitted paperwork in a timely manner

Records management, analyzed data, prepared documents

Provided administrative and technical support

Three years Supervisory experience


NEXUS STAFFING / ACCUSTAFF CAREERS – NYS Dept. of Health and Office of Mental Health – Albany, NY

2/14 – Present – Computer Support Specialist / Help Desk Specialist

Working with customer remotely to help solve their technical issue. Desktop support duties and dealing with customers

Troubleshooting Windows 7 applications and OS

VmWare, thin client setup on a network, and PC setup on a network

Using Lansweeper, Remote Desktop and Active Directory

Using ReadyDesk, or other similar ticketing system

Installation of desktop hardware / peripherals and printers

Lifting up to 50 lbs. of equipment, and running cable over and under furniture/rugs

Installation and support of O365

Imaging PCs, and server maintenance

FUSCO PERSONNEL SERVICES - Dept. of Health – Fiscal Management Group / AIDS Dept., Albany, NY

7/08 – 9/10 – Executive Secretary

Provided administrative support for Director of Fiscal Management Group (FMG) and Director of AIDS Dept.

Organized and managed the assignments to maintain efficient group workflow, toward the timely preparation of Department of Health’s (DOH) fiscal responsibilities

Implemented and maintained tracking and reporting systems, and filing systems

Composed and track progress reports, bureau-wide and department-wide


7/07 – 5/08 – Legal Assistant

Facilitated the patent application process

Possessed knowledge of Patent/Trademark Forms

Generated and process documents between the company and their clients

Assisted Attorneys and co-workers as needed


11/05 - 2/07 - Patent Administrator - Global Intellectual Property & Legal Operations, GE Global Research, Niskayuna, NY

Electronically filed documents with the United States Patent Trademark Office (USPTO)

Strong knowledge of General Electric’s database

Assisted the Supervisory Patent Counsel, Patent Counsel and team in drafting and preparing legal documents

Performed docketing/scanning tasks to maintain the patent data (PAGE) and patent paperless (PIPS) Databases

Monitored and assisted outside law firms in preparing patent applications, amendments and Information Disclosure Statements

Checked the status of patent applications filed and downloaded documents for attorneys on USPTO website


ITT-TECHNICAL INSTITUTE, Albany, NY Graduated – 04/09/14

Associate in Occupational Studies- Network System Administration

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