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Administrative Assistant Customer Service

United States
October 04, 2016

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Candy Canales

***** ******* ***** # ****

Austin, TX 78729


Objective: To obtain a challenging Administration position that will utilize my training, encourage my continuing development, and contribute significantly to the ongoing success of my employer.

Summary of Qualifications:

Thorough understanding of office procedures in a high volume environment and the ability to apply judgment in determining appropriate action.

Ability to independently organize heavy volume of workload and follow-up on a variety of administrative tasks following guidelines with limited direction.

Ability to function effectively in a team environment and the ability to direct the work of other staff members.

Professional Experience

Carr Riggs & Ingram. Austin, TX August 2015 – present

Administrative Assistant

Work with 25 Accountants processing all types of IRS tax returns, including personal and business.

Update four customized databases with information from returns; including adding new clients and new

projects. Run reports with software for Partners. Research all problem issues. Act as backup when

Receptionist is out.

Steiner Ranch HOA Austin, TX May 2013 – June 2015

Compliance Coordinator

Work with Homeowners regarding neighbor complaints. Drive community daily for CC&R Violations.

Send Violation Notices out, up to and including fines. Work as mediator when necessary. Work on

reports for meetings, assist with phone calls.

Priority Field Services, Inc. Austin, TX Aug 2012 – May 2013

Field Services Coordinator

Receive and review work from contractors. Process, Invoice, and Upload orders via Vendor website.

Process any returned work orders for corrections as well as any Rush orders. Call Contractors for status

updates on orders. Work on special projects as needed.

Medical Equations, Inc. Austin, TX Sept 2009 – December 2010

Pre-Authorization Specialist

Assist six Physicians by making and receiving calls, setting up peer to peer calls with other physicians.

Closing insurance Workers Comp cases online. Receive cases via Intake online from insurance

companies and via email. Typing transcription cases and emailing out to our doctors. Assist coworkers

with any help they might also need.

Azuma Leasing Austin, TX January 2008 – August 2009

Dispatch Coordinator

Assist drivers with all stops while routing markets. Answer incoming calls and resolve complex customer

complaints with efficiency while providing outstanding customer service. Working with team members

to trouble shoot and foresee problems and extend resolutions to clients on behalf of the company.

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