Dennis Booker IV

**** **** *** *** **

Grand Rapids, MI 49548

616-***-****

acwwr2@r.postjobfree.com

Objective:

To secure a customer service position that will allow me to help others while utilizing my, positive attitude, great attention to detail and accuracy along with a desire to succeed in field of safe energy.

Employment History:

Gerald R. Ford International Airport Janitor Custodian

Grand Rapids, MI Clean and supply secured designated areas. Monitor suspicious activity

02/2016 - Present throughout the airport property. $9.50p/h

Directions In Research Research Specialist

Grand Rapids, MI Administer quality data collection telephone interviews for market research,

08/2015 - 01/2016 utilizing Quancept interviewing software. $9.00p/h

Convention Staffing Solutions Hotel Conventions Professional

Las Vegas, NV Provide registration, cashier, room monitoring and transportation support for an

08/2014 - 07/2015 impactful, positive, customer service-centric experience for business convention participants. Floater and communications liaison. $9.50p/h

Booking.com Customer Care Executive

Grand Rapids, MI Manage relationships with contracted hotels across the globe and directly verify 02/2012 - 01/2014 guest information as needed. Hotel contact for any developments in service,

product, website, or systems inquiries. Solve all complaints. $11.20p/h

Direct Buy Sales Agent

Grand Rapids, MI Home furnishings and remodeling club sales floor representative. Conduct

09/2009 - 09/2011 house makeover and vacation package promotional giveaways. Outbound calling

and mailing to generate membership leads. $13.00p/h

Charter Communications Retention Representative

Walker, MI Answer incoming customer calls regarding billing, technical support, enrollment

11/2008 - 09/2009 and complaints for cable, phone and high speed internet usage. Retain exceptional retention sales quotas. Payments and schedule any field request. $13.45p/h

Renaissance Recovery Solutions Case Manager

Walker, MI Skip trace data to locate any information related to people and property for client 06/2007 - 02/2008 recovery information. Assign vehicle repossession cases received from national

bank lending institutes to field agents across the United States, Canada and.

neighboring territories $10.00p/h

Auto Club Group, AAA Supervisor

Grand Rapids, MI On call for inquiries regarding procedure, company policy escalated member

10/2003 - 01/2007 concerns and to assist emergency service providers. Conduct continuous

training of team and call center advocates. Monitor call management queues and ensure service levels are maintained. Dispatch tow stations and extensive travel support. $12.00p/h

Education:

Ottawa Hills High School Michigan State University Grand Valley State University

H.S. Diploma Engineering / Physics Secondary Education

Grand Rapids, MI East Lansing, MI Allendale, MI

1989 – 1992 1992 – 1996 1998

Skills And Abilities:

Microsoft Office Suite including Word, Excel, Outlook, Works, QuickBooks, PowerPoint, Lotus Notes, MS-DOS, Aspect, ICOMS, CSG, D2000, AVIA, APS, Wintrack, FORTRAN, AutoCAD 12.0, Typing 60 WPM and Spanish Communications.