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Management Customer Service

Location:
Riyadh, Riyadh Province, Saudi Arabia
Salary:
$35-$44
Posted:
October 04, 2016

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ISHWAR RAMCHERITA

PERSONAL INFORMATION

Nationality: South African

Gender: Male

Identity: 630-***-**** 081

First Language: English

Postal Address: Summerstrand, Port Elizabeth, 6013, South Africa

E-mail: Preference: acwwqx@r.postjobfree.com, or acwwqx@r.postjobfree.com

Contact Numbers: +274*-******* (Home)

+966-**-***-**** (Mobile)

EDUCATION

Management Qualifications:

Post-Graduate Diploma in Business Management from the University of Port Elizabeth

(currently known as Nelson Mandela Metropolitan University)

Certified in Business Leadership from Rhodes University

Certified in Project Management from Rhodes University

Diploma in Negotiation Skills (International Negotiation Academy)

Certified in Risk Management from the University of Port Elizabeth

Certified in Mentorship from the University of Port Elizabeth

Accelerated Supervisory Development Training

Industrial Relations for Supervisors/Managers

First Line Contact – Supervisory

Environmental Awareness

Fleet Management

Outage Management

Permit Management

Resource Management

Training & Development

Instructional Techniques

Certificated Mentor

Diploma for teaching

Certified Assessor

Certified Moderator

Technical Qualifications:

Diploma in Electrical Engineering (Port Elizabeth College)

Construction Electrical Trade Test Certificate(Red Seal)

Wireman’s Licence

Operating Regulations for High Voltage

Cable Fault, Pressure Testing, Low and High Voltage

Cable Jointing and Termination up to 33KV (Heat Shrink)

Electricity Dispenser – prepaid metering- fault finding

Prepaid Meter audits – record keeping

Guiding and assisting vendors

Conventional Meters

Basic Power System Protection

Infrared Thermography

Medium Voltage Training

Phasing – Visuals and Sticks up to 400KV

Vehicle Mounted Crane Operating and Rigging

WORK EXPERIENCE AND REFERENCE

Saudi Electric Company Services Polytechnic(January 16, 2015 to contract ends)

In support of the King’s drive to train and develop young Saudi Students.

Specialise in overhead line, Substations construction and underground cables installation, fault finding, repairs and maintenance.

Identify the training needs within the Technical Department on a continued basis and ensure that they are effectively addressed.

Personally conduct training programs in areas of expertise and ensure that structured OJTs take place

Ensure that all trainings are recorded according to the prevalent guidelines

Ensure the monitoring and execution of Individual Training Plan

. Prepare training plan within engineering department on a weekly basis and endorse to the training

manager.

Assist the training manager in the formulation of the individual training plan.

Assist the training manager in the preparation and distribution of the Tabulation Questionnaires

Preparing and carrying out practical and theoretical assessment

Assist the training manager in the preparation of the training calendar.

Assist the training manager in the development of engineering related training modules.

Prepare schedule of training delivery based on the training calendar.

Deliver the planned training programs as per schedule.

Conduct classroom and/or practical training on Engineering related courses e.g. mechanical, electrical, cabling and network operations.

Planning and preparing training material and training students using ipads.(mobile learning)

Reason for Wanting to leave.

Contract ends.

Solethu Energy (01-03-2014 to 30-09-2014)

Reason for Leaving: Fixed term contracted ended.

Contracts& Contractor Management

Customer Interaction-

Regular feedback to customers/client

Arranging meetings

Promptly respond to any queries/dissatisfaction

Address changes, adjustments to scope & costs.

Quality Control

Ensure the quality of work meets the standard.

All necessary documentation/certificates/guarantees are received & on record before commissioning/handover.

Planning

Contribution during tendering( Tools/equipment, transport, workforce and Materials)

MS project – schedule and programming

Acquiring of labour & local labour

Ordering of materials – Factoring lead time & delays.

Materials, specialised equipment, transport, quality – stores

Site establishment and rentals.

Cost Management

Cost Forecasting

Progress vs Budget & cost

Final cost adjustment – Site instruction/VO’s

Apply for extension of time

Invoicing /claims

Progress Reporting

Report on Progress

Incidents/accidents

Near misses

Meetings

Legal

Ensure appointments meets the requirement of the regs.

Safety file complies with latest requirements.

Admin Management

Ensure proper record keeping

Asset registers

Ensure material and tools reconciles with procurement & actual

Ensure proper tools are available for the respective tasks

Procurement

Materials ordering

Ensure materials is managed in a way that avoid cost conflict between projects.

Ensure approved and quality materials are supplied.

Sub- Contractor Management

Hiring of Sub contractors

Ensuring all round compliance

Ensuring that they appropriately authorised

Ensure necessary certification is in place.

Self-Employed (01-12-2012 to 28-02-2014)

Reasons for Leaving:

The absence of a fixed monthly income and the fact that the monthly income is not guaranteed from month to month, makes finance management very difficult.

I have been engaged with –

Electrical repairs & maintenance, new installation, fault findings.

Cable testing and repairs

Plumbing

Mechanical repairs

Building repairs & Maintenance

Eskom (October 1991 –November 2012)

Reasons for Leaving:

After14 years in the same department, I felt stagnant in my development and I was keen to explore new challenges in new environment which was my trigger to resign.

Primary role in Operations, Maintenance and Project Management

This role included my involvement in procurement, safety risk management, environmental management, condition monitoring coupled with asset management, planning, scheduling and strategizing. I was also tasked with outage management, training management, fleet management, seeking and improving organisational KPI’s, managing a large budget, managing diverse groups of people, front-line internal and external customer interaction, management of functional integration, industrial relations management, Provided a one stop customer service, recruitment, counselling, succession, resource management. Workshop management, contract management, managing facilities within the organisations, permit system management and managing contractors.

My project management skills were utilised in the following projects:

The Replacement of Transformer Radiator Fins

2010 FIFA Soccer World Cup Preparation

11KV, 22KV and 132KV line construction projects

132 KV Substation a New Bay Project

Cable Reticulation Project

Plant Commissioning and De-Commissioning Projects

LV Reticulation Projects

Regional Units Benchmarking Assessment Project

Electrification projects – prepaid meters

Prepaid split units

Outage management

Draw up detailed scope and plan outage

Note all plants/apparatus that will be affected by a single outage.

Monitoring, Planning, scheduling and executing maintenance on plant

Monitoring, overseeing and guiding outages

Co-ordinated multiple outages simultaneously

Ensure all drawings are updated and valid with operators & Control centre

Provide feedback to necessary stake holders before, during and after outages. .

Scrutinize outage scope and reconcile with available budget & outage duration.

Ensure all stakeholders/departments are invited and attend outage meetings.

Plan, arrange and chair outage meetings

Co-ordinate resources & provide incentives for excellent performances

Understand and apply the Quality Management System

Ensure compliance & safe execution of all work carried out.

Ensure an operating screed is with relevant staff/Clients & control

Managed industrial relations & trade unions in a unionized department.

Continuous review of outage processes & provide feedback with recommendations for improvement

Cost management in relation to outage & outage schedule.

Reconcile scope with completed work scheduled work

Carry out post-mortem meetings

Write a detailed report on outage.

Safety, Health & Environment Risk Management

Chairing of safety meetings

Pre-task risk analysis audit

Managed working from heights safety &Safe work at heights audits

Plant tools inspection audits

Construction safety, vehicle & road safety, Plant tools safety, electrical safety and mechanical safety.

Enforce the use of PPE as per PPE matrix and audits

Field safety audits

Ensuring all plant tools and equipment is tested as per the Act.

Implementing, enforcing, monitor compliance of policies, rules and recommendations.

Carrying out incident and accident investigations

Carrying out root cause analysis on incidents and accidents.

Reporting(to management & workmen Compensations) and recording of incident/accidents.

Carrying out regular safety & environmental audits.

Waste management

Oil spills management

Ensure drivers drive with valid driver permit.

Vehicle safety audits

Housekeeping audits

Dangerous weapon and firearm control

Safety Act & environment Act compliance

Concurrent to my management role, I managed the technical function of my unit based on my past field experience which include the following:

The safe transmission and distribution of electrical power.

Coordination of the stringing of optic fibre on live and dead structures

Knowledge on SCADA& PLC

Overhead Linesman Construction/journeyman/supervision

Power systems Electrician/Journeyman

Maintain Ring Main Units

Maintenance of Interswitch Gear and Magnifix units

Holding regular meetings

Performance management- biannually

Workshop management

Operated on indoor and outdoor switch gear

Permit to Work system

High Voltage Switch Gear

Training and assessing apprentices and employees

Switching, Linking, Safety Testing and Earthing up to 132KV

Substation maintenance

Line and Equipment repair and maintenance

Cable network repair and maintenance

Pressure testing of cables

Grounding of plant and equipment with resistivity testing

Line inspections up to 400KV which include helicopter patrol

New and Refurbishment project management

Plant & Equipment management

Identifying training needs,

Training, mentoring, coaching and assessing, theoretically and practically on network operations

Street lighting specialist.

Network Performance up to 132kv

Experienced in Network designs

Experienced in network control

New connection specialist to the grid

Installation of LV/MV switch gear – on overhead lines and underground Cable network

Chairing operational meetings, hearing, Grievances & conflict management.

System Control Centre Operator

Monitor Status of all apparatus in the area

Respond to alarms and emergency calls

Report and respond to abnormalities

I have taken over and managed local control centres

Ensure that the diagram board is updated as situation changes

Ensure SCADA and RTU’s are operational

Ensure continuous and reliable power supply at all times

Take down accurate logs and place on record

Ensure safety of field staff and equipment

Ensure field staff are operating on the same revision SLD’s

Ensure staff working on apparatus is contactable.

Accurately handover the work at change of shift.

Familiar with permission to sectionalise & permission to work

Permit to Work Management

Ensure that the site specific policies and procedures are in line local regulations

Attend to all site meetings and information shared with all relevant team leaders

Ensure Construction team and commissioning team have no issues

Communicate all abnormalities with respective team leaders and personnel.

Will stop work should there be a safety threat to persons or equipment

Ensure that persons are suitable qualified and appropriately authorised to execute a specific task.

To warn all persons on site should there be any safety risk identified or abnormalities.

Ensure that any permit to work clearly specifies the nature of work and the specific location

Ensure that it is clear and complete before it is handed over.

When the PTW is cleared it must be filed away for record

Ensures the equipment is locked out and tagged with unique locks

Carries out audit to ensure all round compliance.

Correct, advise, assist teams of the deviation

Provides/organise necessary trainings – e.g. commissioning procedures

Ensure that network control is in a possession of all necessary documents

Ensure all teams are working of the same revision document.

Ensures that a risk analysis done for each task and discussed with that team.

Monitor progress on an ongoing basis on construction/commissioning or any other permit to work issued.

Ensure that the task is completed as per specification before that permit is cleared.

Live Line Experience

Live Worker up to 33KV – Glove and Cover-up Technique

Working from Height

Rescue workers from heights

Planting of poles/structures using live work techniques

Replacing of cross-arms live

Replacing of strain and post insulators

Worked from aerial platform

Worked from a portable platform

Evaluated employees doing live work

Procurement of live line equipment

Use of a load pick- tool

A live team supervisor

Live Work Projects

Line maintenance – Crimping, insulator replacement etc

Pole top Inspections

Installation of new equipment/apparatus

Bypassing of equipment for maintenance

Connecting a new section of line to existing live lines

CAREER PROGRESSION

Position & Education

Start

Complete

Site/Institution

Grade 12(Matric)

11-1982

Port Shepstone Sec.

English, Afrikaans, typing, Geography, Biology, Accountancey

Apprentice–Trade Test

10-1988

05-1991

Bendigo Electrical/Olifantsfontein

Distribution official

10-1991

10-1992

Eskom Construction

Wireman’s License

11-1992

Department of Manpower

Senior Dist Official

10-1992

03-1997

Eskom Marburg

Engineering Assistant

03-1997

04-1999

Eskom Marburg

Operations &maint.

Supervisor

05-1999

11-2012

Eskom Port Elizabeth

Management Diploma

02-2001

04-2003

University of

Port Elizabeth

National Diploma

Engineering

01-2009

11-2012

Port Elizabeth Technical College

Project Management

11-2000

Rhodes University

Many Safety courses

1992

2012

Reference:)-Sunil Chandrikpersad, Project Manager -Hamsa Consulting Engineers

Tel No: 031-***-**** -Cell No: 083-***-****

Mr V Khoosal – Manager (Eskom – Port Elizabeth, South Africa)

Tel: +27-83-227-****

Email: acwwqx@r.postjobfree.com

Mr P Naidoo (BHP Billiton, Perth, Australia)

Tel: +61-42-498-****

Email: acwwqx@r.postjobfree.com

Mr I Dobby

Tel: +966-**-***-****

Email: acwwqx@r.postjobfree.com

BendigoElectrical Contracting(July 1984 – September 1991)

Reason for Leaving: I have applied for a position with Eskom which provided more opportunities and job security. I could further my studies while I worked and there were opportunities for growth.

Completed my apprenticeship and qualified as a construction electrician. My role included electrical installation in new and existing buildings (industrial, agricultural, commercial and domestic installation), a specialist in rewiring of installations, team leadership, site management, understanding and determining installation points on multilevel construction sites from drawings, LV line construction. A cable specialist. Marking of points and tubing multi-floor levels prior to concrete slab.

Electrical installation done in many blocks of Flats along the south coast of KZN

Electrical construction

Shopping Centres complexes

Hospitals

Post Offices

Schools

Domestic

Agricultural & industrial

Reticulation etc

Computational Experience

Introduction to Computers

Introduction to Windows

Outlook

MS Powerpoint

MS Excel

MS Word

MS Project

Maximo 7(CMMS),

SAP

Risk Auditing System, NEPS

Vehicle Tracking and monitoring

AWARDS, RECOGNITION & ACHIEVEMENTS

Uitenhage Technical Service Centre under my management was recognised and awarded for 12 years without Lost Time Injury

Award and Recognition for repairing faults during extreme weather conditions whilst maintaining safety to restore power.

FIFA 2010 World Cup Project, Regional Noteworthy Award for the key role played towards the success of the 2010 World Cup Project.

Safety Achievement – RAS Bronze Award

Safety Achievement – 11 years without a lost time injury

Safety Achievement – 10 years without a lost time injury

Safety Achievement – 9 years without a lost time injury

Award and Recognition for exceptional level of performance

Award and Recognition for commitment

Safety Achievement – 8 years without a disabling injury

Award and Recognition for outstanding achievement in electrical power restoration

Safety Achievement – RAS Silver Medal

Award for dedication on the Tsitsikamma Project

Award for excellent performance

Regional Performer of the Month Award

Recognition for Extra Effort

Monthly Award for Legendary Customer Service 1995

Monthly Award for Legendary Customer Service 1994



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