Ryan Drew

**** * ******** **. #****

Tempe, Arizona 85282

480-***-**** (c)

acwwpq@r.postjobfree.com

QUALIFICATIONS SUMMARY:

More than five years’ experience providing service directly to customers

Three months of experience troubleshooting hardware, software, and connectivity issues

Excellent customer service skills. Recent ProveIt test scores in customer service = 92 %

Highly computer literate: Recent ProveIt Scores as follows, Word = 87%, Outlook = 87%,

Excel = 80%, Internet Basics = 92%

AZ Department of Public Safety Fingerprint Clearance Card

High school graduate

PROFESSIONAL EXPERIENCE:

University of Phoenix, Phoenix AZ Sept. 2008- Oct. 2008

Inbound Customer Support Representative

Answered inbound calls from prospective students. Assisted students throughout the enrollment process.

Arizona Office Liquidators, Phoenix AZ Aug. 2005- March, 2008

Lead Delivery Driver

Set up and installed cubicles, desks, hutches and wallboards. Drove 24-foot box truck to customers’ locations for delivery of office furniture.

Backyard Sales, Phoenix AZ April, 2001- April, 2004

Spa Repair and Sales

Demonstrated and sold spas. Troubleshot and fixed problems with spa and pool equipment. Transported above-ground spas to customers’ locations.

Fry’s Electronics, Phoenix AZ Oct. 2000- Feb. 2001

Customer Support Associate

Worked register. Issued receipts, refunds, credits and change.

Assisted customers on the store floor. Answered questions and resolved issues.

Dotsafe, Inc., Phoenix AZ July, 2000- Oct. 2000

ISP Sales/ Technical Support

Answered inbound calls for sales and technical support.

EDUCATION:

Mountain Pointe High School, Phoenix, AZ

High School Degree

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