AHMED HASSANIN

** ********* *****, ******** ******, NJ 08879 C: 732-***-**** acwwlk@r.postjobfree.com

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication skills. Manager with experience leading multi-million dollar restaurants as well as banquet and catering operations at award-winning restaurants around the country. Driven to raise the bar for fine dining and all aspects of guest relations.

Service-oriented

Inventory control and record keeping

Staff scheduling

Food service background

Strong work ethic

Point of Sale (POS) system operation

Passion for customer satisfaction

Proven cost-control expert

Conflict resolution techniques

Trained in performance and wage reviews

Results-oriented

Business operations expertise

Marketing and advertising

General Manager, 03/2012 to 11/2015

Phillips Seafood – Newark Airport

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Led and directed team members on effective methods, operations and procedures. Maintained a safe working and guest environment to reduce the risk of injury and accidents. Developed, implemented and managed business plans to promote profitable food and beverage sales. Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.

Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.

Led and directed team members on effective methods, operations and procedures. Strategically developed effective marketing plans to increase sales and profits while managing costs. Asst. GM, 05/2007 to 02/2012

Gagllhger Steak house – Newark Airport

Conducted timely performance evaluations for all front of house staff. Promoted the business through participation in and sponsorship of community events. Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.

Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.

Achieved highest employee retention rate in the region. Associate of Science: Hotel and Restuarant Mangement, 1983 PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

University of Alexandria - Alexandira

Increased sales by 19.25% while reducing food costs by 4%, leading to a $300000.00net profit in the last two years.

Reduced employee turnover by 10% by creating and implementing a no-cost incentive program. ACCOMPLISHMENTS

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