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Customer Service and General Labor

Location:
Fort Worth, Texas, United States
Salary:
$9.00Hr.
Posted:
October 04, 2016

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KELLEY M CROSBY

**** ******** ***. ● FT Worth, Texas 76106 ● 817-***-**** ● acwwi2@r.postjobfree.com

CUSTOMER SERVICE AND SALES REPRESENTATIVE

CORE COMPETENCIES

Monitoring

Reading Comprehension

Speaking

Writing

Science

Mathematics

Management of Material Resources

Management of Personnel Resources

Time Management

Judgment and Decision Making

Active Learning

Management of Financial Resources

Operations Analysis

Operation and Control

Equipment Selection

Equipment Maintenance

Installation

Operation Monitoring

Quality Control Analysis

Repairing

Active Listening

Service Orientation

Instructing

Persuasion

Negotiation

Coordination

Social Perceptiveness

Systems Analysis

Critical Thinking

Systems Evaluation

Learning Strategies

Complex Problem Solving

Troubleshooting

Programming

Technology Design

PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE February 1998 - May 1999 WARRANTECH INC. Euless, Texas

Inbound Customer Service for a warranty company that provides warranties for computer and copy machines. Customers would call in either to activate their warranty or if they are experiencing a technical issue with their equipment, I would then create a technical support page based on their warranty information and transfer them through to a technician.

Answer customers' questions about products, prices, availability, product uses, and credit terms.

Recommend products to customers, based on customers' needs and interests.

Estimate or quote prices, credit or contract terms, warranties, and delivery dates.

Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.

EDUCATION AND TRAINING

HIGH SCHOOL - PHYSIOLOGY AND ANATOMY May 1991

TRINITY HIGH SCHOOL Euless, Texas

TOOLS & TECHNOLOGY

Excellent Customer Service Skills. Computer Proficient in: Windows, Outlook, Excel. Data Entry. Time Management. Problem Solving. Multasking. Some Sales experience. I have 8 Years experience from working at Warrantech Inc. and Harris Methodist H.E.B. Hospital.



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