IT Professional
Resume:
AKWARANDU NWABUEZE KINGSLEY
** ****** ******, *****-******, Lagos.
email: acwwg9@r.postjobfree.com Phone: +234 803-***-****, +234 807-***-****
1.PERSONAL PROFILE
Energetic, technical minded professional with years of professional progressive experiences in Nigeria, in sectors like – Banking, Information and Communication Technology. Excelling in Software, Business Development Solutions and Support, Hardware and Networks Support, Banking Operations Services and Customer Service – with track record on maximizing performance, fostering efficiency and optimizing growth potentials.
PERSONAL DATA
Date of birth
March 24th, 1983.
Gender
Male
Marital status
Single
2.EDUCATIONAL INSTITUTION AND QUALIFICATION WITH DATES
2016 – Till Date
University of Lagos, Akoka, Lagos
Masters in Information Technology (In – View)
2006 – 2010
Babcock University Ilisan-Remo, Ogun State.
B.sc Computer Science Technology,
SECOND CLASS HONORS (UPPER DIVISION).
2003 – 2004
Ingenious Microtech Training Institute, Onitsha, Anambra State.
Certificate in Computer Engineering.
1996 – 2002
Prudence Comprehensive Secondary School, Onitsha, Anambra State (SSCE).
3.WORK EXPERIENCE
Period
Dec 2015 – May 2016
Department
Technology
Position
IT Infrastructure Administrator
Name of employer
Diamond Bank Plc.
Plot 4, Block 5 PGDs Place, Lekki, Lagos.
Duties:
Provide Comprehensive 1st and 2nd Level IT technical support to all internal users and escalation to appropriate team members.
Support and Administer live running servers, CRM systems and software applications, as well as taking daily/monthly back-up of data.
Collaborate with and provide IT technical advice to internal customers on active projects and integration exercise.
Troubleshoot basic network related issues i.e DNS and TCP/IP issues, Active Directory user profiling.
Maintain high degree of customer service for all support queries and adhere to all service management principles.
Assist in Live support for CRM Systems.
Test and optimize the functionality of systems, networks and data.
Support the deployment, operation and execution of plans on pre-release, upgrades and current versions of software.
Period
Sep 2013 – Dec 2015
Department
Operations and Technology
Position
Teller Service Officer
Name of employer
Diamond Bank Plc.
Plot 4, Block 5 PGDs Place, Lekki, Lagos.
Duties:
Provision of Account Services to customers.
ATM Custodian – Maintenance, Reconciliation and Balancing.
Cross-selling the Bank’s products and Services.
Perform FGN Remittance Transactions – Remita Platform.
Perform FCY Transfer – Trops Platform.
Till and Vault Balancing.
Analyze data using excel and provide intelligence report on performance and quality.
Ensure accurate and timely processing and reconciliation of accounts.
Implement and maintain efficient and workable manual and electronic systems and databases.
Manage and maintain cash limits at Branch level and ensure prompt expatriation of excesses.
Ensure foreign cash held is within the set limit
Period
May 2012 – Sept 2013
Department
IT Department.
Position
IT Support / Microsoft Dynamics CRM Specialist
Name of employer
Customer Contact Solutions Nigeria Limited (CCSNL)
Block 26, Jeremiah Ugwu Street, Lekki Phase1, Lagos.
Duties:
Windows Server AD configuration and management.
Network Infrastructure management on windows and command-line platform.
Provision of IT support to Call /Contact Centre.
Microsoft dynamics CRM Deployment, Customization and Administration.
Building business process workflows and dialogue –CRM systems
MS SQL Administering and support.
Network Routing and Switching (Cisco Devices – LAN/WAN)
VOIP Technologies – Implementation and Support.
Period
November 2010 – October 2011
Department
IT Department.
Position
Systems Support Engineer
Name of employer
Technology Incubation Centre
TIC-Complex, Bulasa-Jega Road, Birnin-Kebbi.
Duties:
Clients Systems and Accessories maintenance.
Repair and Maintenance of Printers, Scanners and UPS systems.
Assisting Senior Staff in carrying out various tasks.
Attending to Clients and taking Records of their IT-related problems.
Period
May 2009 - August 2009
Department
IT Department
Position
Systems Support Engineer
Name of employer
Shalom Cyber World,
58 Old Market Road, Onitsha.
Duties:
Computer Repair and Maintenance.
Repair and Maintenance of Printers, Scanners and UPS systems.
Cyber software Installation, Maintenance and Cyber Security.
Network Installation and management (LAN, WAN & VLAN)
4.ADDITIONAL SKILLS
Strong analytical skills with excellent ability to manage large projects.
Excellent critical thinker with superb communication, negotiation, time management and influencing skills.
Highly organized approach to work, with great ability to excel in a high-pressure work environment.
Ability to follow up with clients in a timely professional manner.
5. LANGUAGE
I have strong command for English and Igbo.
6. PROFESSIONAL QUALIFICATION
2012
MCTS - Microsoft Certified Technology Specialist - Windows Server 2008 AD, Configuring.
2012
MCTS - Microsoft Certified Technology Specialist - Network Infrastructure and Configuring.
2013
MCTS – Microsoft Dynamics CRM Installation and Deployment.
2013
MCTS – Microsoft Dynamics CRM Customization and Configuring.
2013
MCTS – Microsoft Dynamics CRM Applications.
2013
MCTS – Managing Microsoft Dynamics Applications.
2013
MCSA –Microsoft Certified Solutions Administration - Windows Server 2008.
2013
MCITP – Microsoft Certified IT Professional - Windows Server 2008, Server Administrator.
7. INTEREST/ HOBBIES
Information Technology Research, Reading and Playing football.
8. REFERENCES
Tel No:
Mr. Onyeisi Japhet Agwor,
Customer Service Manager/Head of Operations,
Diamond Bank Plc,
Akoka Branch, Lagos State.
acwwg9@r.postjobfree.com
Mr Kabir Olatoke,
Head IT Support,
Customer Contact Solutions Nig Ltd,
Block 26 Jeremiah Ugwu Street,
Lekki Phase 1, Lagos State.
acwwg9@r.postjobfree.com
Mr Bulus Ibrahim,
Head IT Support,
Technology Incubation Centre (Federal Ministry of Science and Technology)
Bulasa –Jega road, Birnin Kebbi.
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