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IT Professional

Location:
Nigeria
Posted:
October 04, 2016

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AKWARANDU NWABUEZE KINGSLEY

** ****** ******, *****-******, Lagos.

email: acwwg9@r.postjobfree.com Phone: +234 803*******, +234 807*******

1.PERSONAL PROFILE

Energetic, technical minded professional with years of professional progressive experiences in Nigeria, in sectors like – Banking, Information and Communication Technology. Excelling in Software, Business Development Solutions and Support, Hardware and Networks Support, Banking Operations Services and Customer Service – with track record on maximizing performance, fostering efficiency and optimizing growth potentials.

PERSONAL DATA

Date of birth

March 24th, 1983.

Gender

Male

Marital status

Single

2.EDUCATIONAL INSTITUTION AND QUALIFICATION WITH DATES

2016 – Till Date

University of Lagos, Akoka, Lagos

Masters in Information Technology (In – View)

2006 – 2010

Babcock University Ilisan-Remo, Ogun State.

B.sc Computer Science Technology,

SECOND CLASS HONORS (UPPER DIVISION).

2003 – 2004

Ingenious Microtech Training Institute, Onitsha, Anambra State.

Certificate in Computer Engineering.

1996 – 2002

Prudence Comprehensive Secondary School, Onitsha, Anambra State (SSCE).

3.WORK EXPERIENCE

Period

Dec 2015 – May 2016

Department

Technology

Position

IT Infrastructure Administrator

Name of employer

Diamond Bank Plc.

Plot 4, Block 5 PGDs Place, Lekki, Lagos.

Duties:

Provide Comprehensive 1st and 2nd Level IT technical support to all internal users and escalation to appropriate team members.

Support and Administer live running servers, CRM systems and software applications, as well as taking daily/monthly back-up of data.

Collaborate with and provide IT technical advice to internal customers on active projects and integration exercise.

Troubleshoot basic network related issues i.e DNS and TCP/IP issues, Active Directory user profiling.

Maintain high degree of customer service for all support queries and adhere to all service management principles.

Assist in Live support for CRM Systems.

Test and optimize the functionality of systems, networks and data.

Support the deployment, operation and execution of plans on pre-release, upgrades and current versions of software.

Period

Sep 2013 – Dec 2015

Department

Operations and Technology

Position

Teller Service Officer

Name of employer

Diamond Bank Plc.

Plot 4, Block 5 PGDs Place, Lekki, Lagos.

Duties:

Provision of Account Services to customers.

ATM Custodian – Maintenance, Reconciliation and Balancing.

Cross-selling the Bank’s products and Services.

Perform FGN Remittance Transactions – Remita Platform.

Perform FCY Transfer – Trops Platform.

Till and Vault Balancing.

Analyze data using excel and provide intelligence report on performance and quality.

Ensure accurate and timely processing and reconciliation of accounts.

Implement and maintain efficient and workable manual and electronic systems and databases.

Manage and maintain cash limits at Branch level and ensure prompt expatriation of excesses.

Ensure foreign cash held is within the set limit

Period

May 2012 – Sept 2013

Department

IT Department.

Position

IT Support / Microsoft Dynamics CRM Specialist

Name of employer

Customer Contact Solutions Nigeria Limited (CCSNL)

Block 26, Jeremiah Ugwu Street, Lekki Phase1, Lagos.

Duties:

Windows Server AD configuration and management.

Network Infrastructure management on windows and command-line platform.

Provision of IT support to Call /Contact Centre.

Microsoft dynamics CRM Deployment, Customization and Administration.

Building business process workflows and dialogue –CRM systems

MS SQL Administering and support.

Network Routing and Switching (Cisco Devices – LAN/WAN)

VOIP Technologies – Implementation and Support.

Period

November 2010 – October 2011

Department

IT Department.

Position

Systems Support Engineer

Name of employer

Technology Incubation Centre

TIC-Complex, Bulasa-Jega Road, Birnin-Kebbi.

Duties:

Clients Systems and Accessories maintenance.

Repair and Maintenance of Printers, Scanners and UPS systems.

Assisting Senior Staff in carrying out various tasks.

Attending to Clients and taking Records of their IT-related problems.

Period

May 2009 - August 2009

Department

IT Department

Position

Systems Support Engineer

Name of employer

Shalom Cyber World,

58 Old Market Road, Onitsha.

Duties:

Computer Repair and Maintenance.

Repair and Maintenance of Printers, Scanners and UPS systems.

Cyber software Installation, Maintenance and Cyber Security.

Network Installation and management (LAN, WAN & VLAN)

4.ADDITIONAL SKILLS

Strong analytical skills with excellent ability to manage large projects.

Excellent critical thinker with superb communication, negotiation, time management and influencing skills.

Highly organized approach to work, with great ability to excel in a high-pressure work environment.

Ability to follow up with clients in a timely professional manner.

5. LANGUAGE

I have strong command for English and Igbo.

6. PROFESSIONAL QUALIFICATION

2012

MCTS - Microsoft Certified Technology Specialist - Windows Server 2008 AD, Configuring.

2012

MCTS - Microsoft Certified Technology Specialist - Network Infrastructure and Configuring.

2013

MCTS – Microsoft Dynamics CRM Installation and Deployment.

2013

MCTS – Microsoft Dynamics CRM Customization and Configuring.

2013

MCTS – Microsoft Dynamics CRM Applications.

2013

MCTS – Managing Microsoft Dynamics Applications.

2013

MCSA –Microsoft Certified Solutions Administration - Windows Server 2008.

2013

MCITP – Microsoft Certified IT Professional - Windows Server 2008, Server Administrator.

7. INTEREST/ HOBBIES

Information Technology Research, Reading and Playing football.

8. REFERENCES

Tel No:

Mr. Onyeisi Japhet Agwor,

Customer Service Manager/Head of Operations,

Diamond Bank Plc,

Akoka Branch, Lagos State.

acwwg9@r.postjobfree.com

08036667768

Mr Kabir Olatoke,

Head IT Support,

Customer Contact Solutions Nig Ltd,

Block 26 Jeremiah Ugwu Street,

Lekki Phase 1, Lagos State.

acwwg9@r.postjobfree.com

08126285223

Mr Bulus Ibrahim,

Head IT Support,

Technology Incubation Centre (Federal Ministry of Science and Technology)

Bulasa –Jega road, Birnin Kebbi.

08037966083



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