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Customer Service Support

Broadbeach, Queensland, 4218, Australia
October 03, 2016

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*/*** **** ******, ********** 4218

Queensland – Gold Coast

ABN: 992-***-***-**

Date of Birthday: 11/12/1991

Phone: (61-478-***-*** e-mail: PROFESSIONAL EXPERIENCE

HSBC BANK BRASIL S.A. – Multiple Bank, Brazil – 11/2014 - 07/2015 SharePoint Development (Service Provider - Services Analyst). Main activities: Structure development in SharePoint. Migration of data from Excel, Word e Power point to the SharePoint plataform. Creation of corporative website, dynamic pages implementation, following the company's design patterns and standards, team space, pages, workflows, indenting, site collection, libraries and access groups. Maintenance in access permission and site security, including backup, restoring and access control. Integration of analitical reports from SharePoint for the contribution of the management business.

COPPEL – Retail, Brazil – 07/2014 - 11/2014

System Analyst.

Main Activities: Analisys and monitoring of Daily/Monthly/Yearly inventories. Control, release and transmission of electronic invoices in Protheus. COPPEL System Support (Mexican origin) for the Sales department (Suppliers/Orders/Reports) e Warehouse (Input/Output of invoices). Cost validation. Improvements to the process of petitions; Creation, monitoring and testing. TIM CELULAR BRASIL S.A. – Brazilian Mobile Network – 04/2013 - 07/2014 Business Analyst.

Main Activities: Ascertainment of campaigns for the Business Brasil Corporative Partners' remuneration/Relation to the Suppliers/Clients for the alignment of corrections and new indicators for the development of highlights; Integration of data bases with Access, Excel and MySQL. Creation of data base in SQL Server in order to unify many different bases that were used for activities development, analysis and reports. Positive score on extracting information and reports with the data base using SQL. Treatment and maintenance of the data inserted on this database. Development of management and analitical reports with business-focused indicators, from the information available on the database, manual calculation and reports from other planning areas. Responsible for the report and graphs of some areas.

HSBC BANK BRASIL S.A. – Multiple Bank, Brazil – 01/2011 - 02/2013 Intern - Legal Department (Projects).

Main activities: Maintenance, parameterization, access control, help desk, performance control, error control, manuals elaboration, implementation of new system functionalities, Financial/Legal module, customization, monitoring/auxiliating on the development of reports (SQL), workflow optimization and interpretation/support on the development of Use Cases and new system functionalities; Study and research og the areas and module processes inside the system; Training/Capacitation with key users and anlysis of the Legal Department system requirements. RBPM methodology. KEOPS GRAPHIC INDUSTRY S/A, Brazil – 01/2010 - 01/2011 Computer Technician.

Main activities: Computer users' support; Remote instalation of software; Technical support; Computer maintenance (hardware e software); Network configuration and mapping; Reports development; Implementation of the control module for stock control and worked hours; Optimization of workflow. Support/Administration of Windows 2008 server, with activities as users creation, access definition and proxy configuration. Backup control, Support/Administration of internal system. PEREIRA GIONÉDIS LAWYERS, Brazil – 12/2008 - 07/2009 Administrative Auxiliar

Main activities: Delivery of folder both via system, documents backup, meetings minute taking, administrative control of stock and orders.


Customer Service

Hardware Configurations

Offshore Team Collaboration

Software Installs

Problem Diagnosis

Preventive Maintenance

Technical Troubleshooting

User Training/Support

Complaint Handling

Office Applications

MS SQL Server

QC (Quality Center)

SharePoint Development


English: Advanced. Spanish: Intermediate. Portuguese: First Language. EDUCATION AND TRAINING

Institution: Opet University – Parana, Brazil.

Analysis and systems development, 2009 to 2011.

Institution: Opet University – Parana, Brazil.

Technology in Information Management, 2012 to 2013. Integration Course: Compliance, Code of Conduct, Information Security, Risk Management and Focus on Customer - E-learning (2011).

Technology Course Information/Skills: Integrated Center for Technology and Professional Education Industrial City of Curitiba Parana, Brazil. (2009).

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