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Office Manager

Chippewa Falls, Wisconsin, 54729, United States
October 03, 2016

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Bridget Cochenet

**** ****** **** *** ******, WI 54701 - 715-***-****

- Seeking employment to:

o bring and excel positive growth within a company that values their customer base o maintain customer retention and expand customer recruitment

- With an outstanding reputation of customer service, my goal is to: o be the one person that our customer needs to contact to get the job done and o have the resources from the company that I am employed with to stand behind me

- In the building of my career I have competently undergone intense trainings to be prepared to assertively perform the duties assigned to me.

- Upon proving my capabilities, I am continually asked to mentor or train new employees to ensure they are given the proper guidance needed to get the job done.

- I am dedicated, coachable, agile and do not hesitate to learn new things. Related Work Experience

Account Manager American Marketing & Publishing, LLC Home Pages March 2016 – August 2016 Eau Claire, WI

Sales goals: for local economic growth within communities and for growth within family- owned businesses

Included week-long training at Corporate Office; began outside sales the following week Dekalb, IL


On first solo day, landed 3 new accounts and collected 100% POS

Within first month, gained 9 new accounts with 62% POS and earned “Rookie of the Year” title

Been requested to:

o speak on behalf of company on sales calls, giving tips for new representatives o have trainees shadow me

Customer Service Representative Holiday C-Store,Golf Road August 2015 – March 2016 Eau Claire, WI

Cashier and customer greeter; and cleaner, food prep, stocker

Completed required safety testing for fuel operations for gas pump and carwash

Reliable stand-in on short notice

Customer Service Representative August 2015 – March 2016 Eau Claire, WI

Employed with Adecco - worked in the EBay Enterprises vertical of AEO-AERIE (American Eagle Outfitters)

Graduate of the First AEO Graduating Class of Eau Claire

Serviced a variety of customers, retaining their patronage Accomplishments:

Often received recognition from my supervisors of our customers’ satisfaction

Was an example employee for trainees to sit on my calls as part of their training Account Representative Assistant Documation, Inc. June 2015 – August 2015 Eau Claire, WI

Employed through Express Professionals

Trained for computer program, data entry, processing of orders, filling system for artwork and samples

Worked in bindery removing and inserting new pages of revised edition textbooks Caregiver Ladysmith Care Community February 2014 to May 2015 Ladysmith, WI


Continually acquired knowledge to assist residents with their daily needs and cares

Planned activities to engage residents within the community and escort them to appointments

Considered an advocate for our residents

Valued team player inspiring clear communication within the different departments Accomplishments/Certifications:

Completed certificates in: 7 hours of Principle Centered Leadership

Excellent in Skills Labs: Annual Infection Control, Restorative / Documentation Return Demo, Annual Confidentiality / Residents Rights / HIPAA / Music and Memory

Certification: CBRF Medications (Dec.), CBRF Fire Safety

Certificates of Excellence in required skills lab testing: Fluids & Prevention of UTI's, Low Lift Policy & Transfers, Ambulation for Endurance, Customer Care & Stress, Person Centered Care Giving, ADLS, & Oral Care and Fire Training with Extinguisher Use.

Respectfully ensured the safety of residents in and cleanliness of their living quarters

Tended to their cares professionally, utilizing patience, guidance, intuition, genuine care and trust

Going above and beyond for the residents and my coworkers, demonstrating my team reliability and dependability

Customer Service Representative and Designer/Press Operator Assistant Rice Lake Printery March 2012 – April 2013

Rice Lake, WI

General Office

Customer service by phone, email or in person

Production, Bindery, Product Preparation

Shipping and Receiving

Office Manager, Customer Service Lead, Sales Representative Commercial Office Products January 2004 to November 2011 New Berlin, WI

Office Manager, Customer Service Lead, Sales Representative o Office product sales industry with customer service inside sales and support o Incubated a minority company Tri-State Office Products, represented both o Trained customer service team on software from DOS to Windows programing o Worked closely with software developers removing bugs and tweaking program o Serviced people in multiple industries via phone and internet o High customer satisfaction; resolved issues in customer complaint department o Accounts Receivables/Collections

o Fulfilled purchase orders; kept track of inventory; authorized returns o Teambuilding and training

Outside Sales, Part Time October 2008 to November 2011 Commercial Office Products and Tri-State

Accounts Receivables, Full Time (Jan. 2004 - Nov. 2011) OTHER RECENT WORK EXPERIENCE

Licensed Bartender Lehman's Supper Club June 2012 – May 2014 Rice Lake, WI

Bartender: Paradise Shores December 2011-May 2012

Holcomb, WI

Bartender Part Time: Sofia's Italian Restaurant June 2009 to November 2011 West Allis, WI


Milwaukee Area Technical College (MATC) August 1990 – May 1991 Associates Degree - Commercial Arts

Milwaukee, WI

Cumulative GPA: 3.86

Awards and Honors:

Honors and Activities Lamp of Learning Award

Phi Theta Kappa Honor Society

Student Affairs Appreciation Certificate (Artistic Efforts for the Desert Storm Student Blood Drive)

Student Senate

Accomplished schooling while a single parent

Artist Lifetime


With my own studio, work with all media and take custom order requests o Paint on glass, metal, wood, paper

o Believe a canvas does not have to be limited to framed stretched o Interested in storytelling through: paintings, landscapes, still life, figure drawing o Use of photography and other graphics and incorporate it into art pieces o Use of canvasses and enjoy renewing and restoring old items Accomplishments:

Have participated in craft fairs in- and outdoors in Southeastern Wisconsin

Donated artwork to Harvest of Talents in Rusk County, WI

Enjoy leading classroom activities and working with teens through geriatrics

By invitation, instructed high school drawing classes at Brookfield East High school

Take every opportunity to make everything a field trip and gather more resources to use in future pieces of art


Power walking, biking, dance, baseball, swimming, fishing, rifle hunting, attending museums and art galleries, live performances of music or theatre

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