Yuan Hendricks

*** ******** ****** ** ********* TN,37209 Cell 615-***-****

acwwdi@r.postjobfree.com

Career Objective

Progressing into a multi-national organization which will allow future development of my leadership and communication skills. To apply my knowledge of the IT/Computing and bilingual skills to a career in any environment that will provide challenges. I am seeking opportunities to work in bilingual environments in the fields of IT or hospitality.

Education And Qualifications

University of Portsmouth, United Kingdom (Oversea) 2003-2006

Bachelor of Science in Computing (BSc Computing)

Courses taken include E-Commerce of Critical Evaluation of Technology, Human Computer Interaction Design, Epistemology and Creativity and final study project.

Institut Teknologi Pertama, Kuala Lumpur Malaysia (Oversea) 2000-2003

BTEC Higher National Diploma(HND) in Information Technology

Work Experience

Loews Hotel Business center Nashville TN

Bilingual Travel Planner Mandarin/English - Hotel Specialist, Apr 2015- Current

•Responsible for assisting guests in fulfilling their needs and requests with an efficient, courteous and professional level of service.

Loews New York specialist.

Loews San Francisco specialist

•This position is responsible for selling a unique experience to potential customers contacting their hotel and the Loews Hotels brand according to our Loews Brands standards. As the first point of contact for many of our guests the Travel Planner must "engage and delight" each and every caller in a warm, professional and efficient manner. A Travel Planner also follows up with every reservation to ensure that the operation has the information needed to provide absolute delivery of each reservation. Most communication is handled over the phone although some processes are dealt with via written communication and occasionally a Loews Travel Planner will have the opportunity to interact with guests face to face at all times. Strong computer skills required.

•As a specialist for two of the hotels in Loews's Portfolio, travel is required to the hotels to familiarize yourself and give the guest an even more personalized experience.

The Orient Opry mills mall Nashville TN

Sales Associate/owner Jan 2010-May 2010

Assisted customers and explained Asian culture relative any gift as necessary.

Handled the phones and the register, helped in keeping the store clean, restocked items, and also aided in managing activities in the dressing room area .

Managed all the bills and letter for the owner.

Met the sales goal increase 20%

Essti Lauder Cosmetic Co. Portsmouth, UK

Data Entry Internship Feb 2006-Dec 2006

Transcribing paper form of data into a computer program

Finish the work by a timeline by a speedy typing.

Hong Kong Mike Germany Business Trading Ltd UK

Secretary Jan 2005- Oct 2005

Achievements

Publications: “I Love the National Village”

Spring city Newspaper, Dec, 1993, P.R.China

“Being a Nurse of Grandfather”

Zheng Zhou Evening News, Sep, 1994, P.R. China

Skills & Knowledge, Computer Skills

Programming Languages: C, C++, Visual Basic, Visual Basic for Application, HTML…etc.

Databases Systems: SQL Server

Computer Applications: Microsoft Offices

Operation Systems: Microsoft Windows and basic DOS

Languages Good communication skills gained from giving presentation at seminars. Communicate fluently with people at all levels including a good level orally and in written English and Chinese.

Fluent in written and spoken in English and Chinese.

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