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Customer Service Representative

Lancaster, Texas, United States
October 03, 2016

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Davieon Armstrong

*** ********* **

Lancaster TX 75146


Career Overall

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Reliable worker extensive track record in demanding sales and account management environments.

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service Researched calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience

Cmi Group

April 2016 to July 2016

First party collection agent for time warner cable. Accepting payments for delqeunt account.

State Farm System Access

Oct 2014 to April 2015

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Informing management when an company outages occurs. Resetting business partners password for varies accounts. Trouble shooting business partners workstations, laptop, or desk top for net work and application problems. Also assistance sending out equipment to Agent offices.

Irving Holdings

Oct 2011 to June 2014

Processed customer Orders for taxi services . Verifying customer lactation . My job duties required that I am knowledgeable of company policies and procedures regarding payments, returns and exchanges. Updated customer information upon request, peruse.

Dallas Summer Music Hall File Clerk

March 2007 to Sept 2011

Informed patrons of our venue and general information. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Updated employee file for submission to human resource for approval. Insured calls were directed to the appropriate department.

Aegis Customer Support

Jan 2011 to Aug 2011

Responded to all incoming calls, provided current information to consumer, reference prescription plan, drug cost and payment plans. Managed quality communication, customer support and product representation for each client. Insured all customer accounts were current.

Education: Mountain View College Dallas, TX

Associates Degree in Art

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