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Project Manager

Chicago, Illinois, United States
October 03, 2016

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Karen M. Bronzell

**** *. **** ******, **** ***

Chicago, IL 60608



Decisive, highly experienced senior IT Manager, certified Project Manager, coach and mentor, with proven ability to lead globally complex IT projects and support service operations. Diverse background in business application management including portfolio rationalization, application development, and vendor management. Strong interpersonal and influence skills instrumental in building/directing high performing teams.


•Application Software: COBOL, Visio, MS Office, Google Applications, Microsoft Project

•Business Applications: ERP, MRP, EDI, Document Repository (OpenText), AbInitio Configuration, Clarity

•Supported Business: Oracle, Webmethods (Software AG), Weblogic. NET, Open Text/LiveLink, Vastera, EDI with multiple Partners, Service Oriented Architecture (SOA), Shared NET, Shared WebLogic (Java, FTP), IBM Mainframe / AS/400


TransUnion, Chicago, IL 2013 – Present

Managed and delivered Decisioning services solutions and provided support services for external and internal customers.

•Led moderate to complex project involving multiple internal departments and external customers in financial verticals. Independently managed timelines, resources, budgets and implementation efforts.

•Communicated with senior management regarding project obstacles, made necessary adjustments to project timelines, effort and scope to progress towards successful delivery of projects.

•Identified and developed process improvements to facilitate project delivery with high quality with reduced timelines and costs.

•Mentored team members through PMP fundamentals resulting in two team members becoming PMP certified.

•Prepared and conducted multiple internal training sessions on Decisioning solutions to project managers and internal sales associates.

Motorola, Schaumburg, IL 1995 to 2012

Senior IT Manager, Motorola Mobility (2010 to 2012)

Managed and coordinated globally distributed application development teams, up to 45 internal and external resources, provided service delivery for business applications, partnered with vendors and outsourced services, and practical implementation of ITIL (Information Technology Infrastructure Library) and CMMI (Capability Maturity Model Integration).

•Led organizational change management following established ITIL processes that ensured stability and reliability in production environments, resulting in streamlining of IT department.

•Reduced application support costs through Agile delivery of system improvement initiatives.

•Led cost reduction initiative that resulted in reducing exorbitant application storage costs associated with corporate document repository system (Open Text). Addressed growing storage costs through:

oPartnering with engineering teams to brainstorm and implement alternative application build strategies that reduced storage costs through use of alternative, lower cost solutions.

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oLed global communication to apprise employees and ensure continuous awareness and involvement of storage reduction efforts. Hosted 3 on-site workshops on storage reduction initiatives.

•Led project team focused on consolidation of 6 disparate order management instances to one consolidated instance that reduced application complexity and overall cost through lower hardware, license and support costs.

•Led software and hardware upgrade projects for Oracle ERP and Vastera Export control systems, analysis of effort to upgrade from Oracle 11.5.10 to R12.

•Managed Agile delivery of small project portfolio utilizing offshore managed service model, resulting in accelerated delivery of business value through continuous planning, feedback and delivery of software solutions which met changing business needs.

Google: Internal Account Relationship Manager (2010)

Under CIO direction, oversaw strategic planning and leadership in raising corporate awareness of functionality and benefits of Google office suite as Motorola Mobility migrated from Microsoft office suite.

•Facilitated corporate surveys which captured feedback on Google application usage. Created and executed action plan to address and communicate feedback resolution.

•Coordinated on-site Google awareness events at multiple locations resolving questions and issues.

•Led global communication effort which published “Google Tips & Tricks” in weekly corporate newsletter.

Senior IT Manager, Global Business System Analyst (2006 to 2010)

Managed global group of 45 business analysts focused on solving organizational information problems through utilization of CMMI software processes and business process improvements which resulted in efficient business solutions.

•Led separation efforts for targeted ERP systems as Motorola prepared to split into two companies. Oversaw identification, documentation and validation of organizational application assets and recommendation for final disposition of applications.

•Defined functional team structure and ensured organizational alignment to support merger of two business units. Ensured team aligned to new strategic initiatives.

•Managed and implemented process-driven project including definition of small projects execution in accordance with corporate CMMI process improvement initiative.

•Supervised and implemented $10 million managed service model with offshore vendor that increased delivery quality of projects and reduced application costs.

•Engaged in vendor management, software license contract reviews with Enterprise Procurement, and software maintenance reviews for cost savings.

•Recruited, hired, and developed staffing requirements. Provided team leadership, developed organizational goals in alignment with corporate scorecard. Conducted yearly team performance reviews to ensure alignment with organizational goals.

ERP Production IT Manager (2003 to 2006)

Managed staff of 10 supporting production environments and implementation of projects focused on improving user functionality and overall system performance.

•Managed two Oracle order to cash systems, an EDI (Electronic Data Interchange) team, an internal receivables management system, and invoice printing application.

•Established and managed production support responsibilities to transition an existing SAP business unit into an Oracle 11i application. Developed production structure, organizational alignment, communication and relationships with user community to ensure application stability.

•Fostered close working relationship with global system users to design and implement software solutions to meet complex business practices.

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AS/400 Production IT Manager (1998 to 2003)

Directed development, enhancement and maintenance of an internal, custom application to support customer order fulfillment.

•Managed staff of 7 Motorola employees and 7 contractors to ensure development of quality software according to internal quality standards, reviewing project statuses and planning for future requirements.

•Fostered close working relationship with global system users to design and implement software solutions to meet complex business practices.

•Successfully managed project required ensuring Y2K compliance for customer order fulfillment system. Managed team 15 employees and contractors over 2-year period to retrofit existing applications and enhanced applications to support new Oracle financial implementation.

AS/400 Software Developer 1995 to 1998

Led team to develop, enhance, and maintain customer order fulfillment system written in AS/400 COBOL. Interacted with user community to turn requirements into deliverables, conducted global user training, and developed support documentation.

Faneuil Research, Chicago, IL - 1993 to 1998

•AS/400 COBOL Software Developer

Early, Cloud & Company, Chicago, IL - 1989 to 1991

•AS/400 COBOL Software Developer / Consultant

First National Bank of Chicago - 1985 to 1989

•Administrative Assistant


Illinois Institute of Technology, Masters of Business Administration – 2002

DePaul University, BS Computer Science – 1993

Executive Education / Certificate Programs:

•PMP (Project Management Professional) Certification (2012)

•Project Management Courses, George Washington University (2008)

•Six Sigma Certified Yellow Belt (2008)

•Computer Career Program, DePaul University (1990)

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