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Customer Service Human Resources

Saint Paul, Minnesota, 55128, United States
October 05, 2016

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Desireé Candelario-Patterson

**** ****** *** *****

Oakdale, MN 55128

651-***-**** home

952-***-**** cell

Objective: To be associated within a progressive organization, in a position utilizing my career expertise and my working background. To achieve a permanent affiliation within the level of my talents and to grow within the responsibilities of my job and the growth of the organization.

Professional Experience

September 6, 2005 - February 12, 2010

School District 622

2520E. 12t Avenue

North Saint Paul, MN 55109

Special Ed Paraprofessional Assisting the teacher with daily classroom activities. Experience Floater working with preschool and school age students. Ability to communicate

effectively in oral and written forms. Programs I have worked with are ECFE,

ESL, ALC, FLC, and Special ED Children at Harmony Alternative School. I

have also worked with Stepping Stones and Adventure Connection.

November 6, 2002 - December 21, 2004

Department of Human Services

444 Lafayette Road North

St. Paul, MN 55155

Health Care Claims Specialist

Variety of duties in the Health Care Operations Department.

Processing medical, dental and med supplies claims, handling

appeals, patient and provider inquire. Balance the need to service a continuous flow of customer calls with the importance of conducting thorough research, providing quality services and excellent customer service, and ensuring relevant, accurate information. Ensuring compliance with HIPPA laws of confidentiality.

September 2, 1998 - September 2000

Department of Transportation

Waters Edge

1500 West County Road B

Roseville, MN 55113

Office Administrative Specialist Int.

Process requests for vacancy filling and auditing positions

so that the subject positions is filled accordance with

the particular bargaining unit agreement. Ensure that the vacancy posting accurately describes the subject position and is posted in a timely manner. Create positions using SEMA 4 system

Review and correct time sheets into payroll system (SEMA4) for Human Resources employees. Establish and maintain delegated eligible lists in SIGMA so that qualified employees are referred for vacancies in accordance with appropriate civil service guidelines. Enter application information into SIGMA database. Administer typing test for consolidated clerical exams. Conduct reference check on potential candidates for employment with MN DOT.

Schedule meetings of special committees and presentations by conducting the members and arranging dates, times, and conference rooms. Arrange air travel time for Employment Services Section staff and prepare all necessary paperwork. Coordinate development of printed materials for distribution at community events.

March 2, 1998 - September 1, 1998

State of Minnesota

Department of Health

121 E 7th Place Suite 410

Saint Paul, MN 55101

Office Administrative Specialist

Type statements, forms, reports and documents, filing,

check and correct own work. Code and post information,

duplicate and assemble materials, postings. Schedule meetings in conference rooms. Compile reports. Answer in -person phone and written inquiries. Develop work procedures. Enter Pay roll for Human Resources, W4’s, and Change of address, Explanation of Benefits, ID Pictures. Data enter Performance Reviews, Position Descriptions, and Individual Development Plans. Enter applications and scores; send out results of scores. Develop and maintain files. Verbal and written verification of employment. Sort mails, maintain schedule of video camera, pro light and lap tops. Answer telephones. Preparing documents (including letters, memos and general correspondence). I have the ability to organize and prioritize my workload during the course of a day and week as necessary. Go to job fairs and represent MDH.

September 15, 1997 - February 27, 1998

Northern States Power Company

3115 Centre Pointe Drive

St. Paul, MN 55113-1132

Customer Service

Responsible for receiving call on power outages, bill payment arrangements, and setting up budget plans on accounts. Starting and stopping service on accounts.

October 1991 to July 11, 1997

MCC Behavioral Care / Cigna

5500 Cenex Drive Suite 100

Inver Grove Heights, Minnesota, 55344

Claims Examiner/Eligibility

Verify eligibility claims for all MCC offices, customer service, pay mental health claims (medical & dental), finalize all registrations, handling of confidential information with the utmost judgment & discretion, strong decision making skills, knowledge of medical terminology, cpt codes, revenue codes, diagnosis, experience with on-line computer systems (Microsoft Word, Excel, Lotus, etc.), knowledge of insurance policies & procedures. Coordinate benefits with Medicare and other Insurance Plans.


August 1979 to May 1982

Concordia College St. Paul

275 N. Syndicate Ave. St. Paul, MN 55104

Business Administration 3 years completed

June 17, 1983

Minnesota State Board of Vocational-Technical Education

Saint Paul, Minnesota

Has successfully completed Nursing Assistant-Long Tern Care


Interests: Travel, Movies, Horseback riding, Gardening, Arts & Crafts, Reading, Golf, and Bowling.

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