Support Project

KISHAN GARALA

Unit */** Toongabbie Rd, Mob: 042*-***-***

Toongabbie, NSW – 2146 Email: ****.******@*****.***

Career Objective:

I aim to get into a career where I can combine my creativity and technical skills. I believe that my qualities point me to a career in which I can work freely with a team, exercise judgment and accept ideas an opinion. Also I aim to work successfully, confident and honestly in any field with professionally managed company / organization that provides opportunities.

Experience:

Empower IT Solutions

IT Support

Feb 2015 – Current (Part Time)

Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

• Respond to queries either in person or over the phone.

• Write training manuals.

• Maintain daily performance of computer systems.

• Respond to email messages for customers seeking help.

• Ask questions to determine nature of problem.

• Walk customer through problem-solving process.

• Install, modify, and repair computer hardware and software.

• Clean up computers.

• Run diagnostic programs to resolve problems.

• Resolve technical problems with Local Area Networks (LAN) and other systems.

• Install computer peripherals for users.

• Follow up with customers to ensure issue has been resolved.

Comet Tools Pty Ltd (Sydney Branch)

Helpdesk IT Support

Aug 2014 – Dec 2014 (Casual)

Responsibilities:

Providing Level 1 support for internal users

Windows 2k, XP,2003 and office XP support

Hardware Installation, troubleshooting and configuration

Drivers installations, troubleshooting and configuration

Network support, troubleshooting and Installations

Modem and Driver installation and troubleshooting support

Antivirus and Anti spyware installations and support

Schedule backup using DAT

Achievements and Activities:

Participated in Cisco Innovative Hub Project held at western Sydney University for internet access center planning.

Internship Experience in Western Sydney University as a IT support under the project of 3D printing in the Blank Slate lab.

Created and uploaded a ERP project on Amazon cloud with use of AWS resources.

Runner Up in Project competition in the Western Sydney University for the topic of IoT.

Achieved a Best Performance Award in the Comettools IT services.

Received an Innovative Student Award in the Cisco Innovative Hub Project discussion.

Certifications:

CCNA Certified

MCSA Pursuing

Technical Skills:

Extensive knowledge and experience of Active Directory

Sound knowledge of Internet Connectivity, E-commerce and websites

Sound Understanding of DNS, TCP/IP and DHCP

Experience of Anti-virus Server Installation and Management

Hardware Installation, Configuration and troubleshooting

Knowledge of Subnetting and network protocols

Experience and knowledge of basic Router commands and VoIP technologies

Sound knowledge of cloud computing area with some basic knowledge of Python language programming

Extensive knowledge of layers, protocols, hubs, switches and cisco routers.

Education:

Degree

University / Board

Year

Grades

MICT (Networking)

Western Sydney University

July 14-July16

5.6/7

BE (Computer Science & Engineering)

Gujarat Technological University

June 09-June 13

7.56/10

Interests:

Network Administrator

IT supports

Exploring Internet of Things (IoTs)

Reference Provided upon Request

Contact this candidate