Customer Service Manager

Jessica Schell

*** ******* ******, *********, ** 66502 *C:785-***-**** * ***************@*****.***

ProfessionalSummary

I am a very dependable person with management experience and a willingnesis to take on added responsibility to meet tight deadlines. I am a enthusiastic team player with a strong work ethic and problem solving skills.

Skills

*Quick problem solver *Employee Scheduling

*Thrives in fast- paced environment *Efficient Multi-tasker

*Committed team player *Customer Service oriented

*Courteous, professional demeanor *Quick Learner

*Cash Handling *Point of Sales (POS) System Operations

Work History

Assistant Manager, 05/2002 to 06/2014

McDonald's- 815 North Third Street, Manhattan, KS 66502

*Consistently provided professional, friendly and attentive service

*Displayed enthusiasm and knowledge about the restaurant's menu and products.

*Developed and maintained positive working relationships with others to reach business goals.

*Inventoried and restocked items throughout day.

*Verified cash drawer against the days receipts.

*Resolved guest complaints quickly and efficiently.

*Assisted co-workers whenever possible.

*Effectively listened to, understood and clarified guest concerns and issues.

*Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.

House Keeper, 07/2014 to 08/2015

Hampton Inn, 501 East Poyntz, Manhattan, KS 66502

*Changed bed linens and collected soiled linens for cleaning.

*Disinfected and mopped bathrooms to keep them sanitary and clean.

*Used chemicals and other cleaning equipment in a proper, safe and responsible manner.

*Cleaned and changed bedspreads, blankets and mattresses.

*Swept and washed all hard surface floors.

*Vacuumed rugs and carpeted areas in rooms and corridors.

Assistant Manager, 08/2015- Present

US Beef Corp., 405 McCall Road, Manhattan, KS 66502

*Consistently provided professional, friendly and attentive service

*Developed and maintained positive working relationships with others to reach business goals.

*Inventoried and restocked items throughout day.

*Verified cash drawer against the days receipts.

*Resolved guest complaints quickly and efficiently.

* Followed correct procedures for maintenance.

*Worked extra hours when needed according to sales.

* Helped with training of new crew and management.

Education

High School Diploma: 2002

Manhattan High School- 2100 Poyntz, Manhattan, KS 66502

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