Data Analyst
Resume:
Vong Phaxay
Dallas, TX ***49
***********@*****.***
Skills Summary
Cisco Reporting Tool Tableau Reporting
AVAYA Reporting 10 Key by Touch
Siebel (ACEcrm) Reporting MS Office Suite with Advance Excel
Cognos (Clarebridge) Reporting Microsoft SharePoint
Everest Admin Tool
Salesforce CRM
Employment History with Professional Experience
04/2016-09/2016 MAXIMUS Irving, TX
Production Reporting Analyst
• Assess needs of management and client to create and develop report databases
Develops actionable recommendations to management
Ensures that all data, security and encryption meets corporate standards
Collects data and produces, troubleshoots, analysis and distributes routine reports regarding project operations
Researches and documents key reporting requirements with an understanding of business processes, contract deliverables and resource limitations
Meets with end-users and client to clearly define reporting needs, identify key performance measures, set benchmarks and design and develop measurement tools and reports
Communicates to ensure that measurement tools, reports and data are understood accurately and consistently across work groups
Selects appropriate data and uses data mining techniques to investigate issues, conduct ad hoc analysis and quality control reports
Analyzes and interprets findings in the light of business conditions and contractual requirements
Provides key decision makers with concise written summaries of analysis, including assessment of the impact of trends, hot issues and significant events
Serves as a primary subject matter expert and custodian of certain project wide data
Participates in the development; documentation and performance of procedures related to maintenance, clean up, consolidation of this information
Provides management with data analysis in quantitative and narrative formats for trending, forecasting, and decision support, which may involve written or oral presentation in formal or informal settings
10/2014-06/2015 CONEXIS Irving, TX
Production Reporting Analyst
• Monitor critical production processes & schedules.
• Prepare and distribute daily operational status reports to process owners, management, and senior management.
• Work with management to analyze and report on changing trends and alert conditions.
• Prepare and distribute weekly report presentations for a key customer relationship
• Performed scheduled and ad-hoc follow ups with process owners with assigned tasks in order to ensure completion and updates for production activities.
• Modify and update charts and data tables in Tableau based on input from management and process owners
• Made extensive use of software tools including SharePoint data extracts, MS Excel with external data connections and pivot tables, PowerPoint, and MS Access.
• Create and update documentation for all assigned tasks.
• Worked closely with management and IT as needed to resolve any issues with data source availability.
• Assisted operations teams with OCR data capture when assigned tasks were complete.
• Work under pressure to deliver reports with accuracy in a timely basis.
12/2011-11/2013 Concentra Addison, TX
Wellness Data Coordinator / Analyst
• Upload and track demographic information for each program into data files
• Prepare and report on participants biometrics into an aggregated reports for clients for incentives
• Responsible for the quality of all data that comes through the department for each program and ensure all
deadlines are met
• Correspond with office personnel concerning missing screenings and data
• Tracks and ensure all information has come in from the field for each program
• Maintain ownership of the data that comes through the department for each program assigned
03/2010-01/2011 Hotels.com Dallas, TX
Project Coordinator
• Coordinate the facilitation of satisfaction survey data retrieval and analysis.
• Review and research customer opinion comments in VOC Opinion Lab with the required necessary information to be transferred to hotel’s scorecard in Cognos.
• Preparation and distribute daily, weekly and monthly metrics in Excel format for Lodging Operation Team.
• Assist with all Lodging Operations and Traveler First initiatives to improve customer stay satisfaction.
Vong Phaxay
06/2006-10/2009 Neopost USA Carrollton, TX
Call Center Analyst
• Provided stats and call reports to managers to facilitate better management and performance utilizing AVAYA phone system and Siebel (CRM).
• Create, design and execute multiple campaigns by data scrubbing and data manipulation for marketing managers and the corporate office.
• Create summary report utilizing pivot tables, charts, formulas from various campaigns
• Create and modify report templates and scores card.
• Forecast call center goals for the week, month and year.
03/2005-8/2005 Methodist Charlton Medical Center Dallas, TX
Emergency Room EKG/Patient Care Technician
• Prepare, perform and edit 12 lead Electrocardiogram (EKG)
• Maintain supplies for all examination rooms so that the Paramedics, Nurses, and Doctors will have what they need to assess the patient.
6/2002-12/2004 Lao Thai Nam Catering Dallas, TX
Office Administrative Assistant
• Answer phone lines and assist customer with their orders
• Implement, process order request and assist in production
• Process payments to vendors
6/1997-12/2000 Lexington Services Irving, TX
Data Base Administrator
• Maintained hotel availability
• Load and quality check hotel daily rate changes into Lexington host system
• Update hotel description changes into the Lexington host system
• Create hotel template for multiple hotel chain groups
• Train new in-house coordinator on loading new hotel s into the in-house system
• Quality control hotels data prior to being active
• Cross train in Sabre, Apollo, Amadeus, and Worldspan
Education
High-Tech Institute Inc. Irving, TX
Medical Assistant Diploma, February 2005
Tarrant County College Bedford, TX
Some college courses completed
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