Information Technology Desktop Support
Resume:
Rongie Eroy
Address: Gaisano Street, Lahug, Sudlon, Cebu City
Contact #:094********
Email: **********.**@*****.***
.:: Work Experience::.
Company: Alorica Philippines, Inc.
Occupation or position held: IT Desktop Support Specialist
Date: May 4, 2016 – August 19, 2016
Main activities and responsibilities:
Proficient in Microsoft Desktop products (Windows XP/Vista/7)
Hands-on experienced with Microsoft Administration Tools, Eg. Active Directory, Remote Desk top etc.
Professed in providing Service Desk support to medium or large organizations (1000+ staff).
Knowledgeable of relevant call tracking applications.
Experienced with an IT Service Management tool (Eg. Remedy, SCSM, Altiris).
Skilled of customer service practices
Performs the analysis, design and development of new LAN/WAN initiatives.
In-charge and maintains computer programs or software packages to handle specific jobs, such as storing or retrieving data, or controlling other equipment.
Desktop maintenance and troubleshooting(e.g hardware / application /software)
Monitors that the Anti-virus program is updated with the latest virus definiation.
I also performs desktop support to the agents & etc.
Responsible for integrating business systems within the corporate information technology environment
Responsible for the implementation, testing and training of new communication projects and initiatives.
Acts as liaison with vendors and third party providers.
Assist users not limited to network-related issues.
Making sure to optimize performance of LAN/WAN
Monitor tuning system performance, WAN optimization, network security, telecom management and network connectivity.
Monitor and maintain maximum system performance levels.
Provide technical solutions various hardware problems regarding specifications, equipment compatibility and possibility of the equipment’s good operation. (e.g. Printer, Power Supply, CPU, Motherboard).
Company: CRMWorks Asia
Occupation or position held: Jr. Network Administrator
Date: October 26, 2015 – April 20, 2016
Main activities and responsibilities:
Performs the analysis, design and development of new LAN/WAN initiatives.
In-charge and maintains computer programs or software packages to handle specific jobs, such as storing or retrieving data, or controlling other equipment.
Desktop maintenance and troubleshooting(e.g hardware / application /software)
Monitors that the Anti-virus program is updated with the latest virus definiation.
I also performs desktop support to the agents & etc.
Responsible for integrating business systems within the corporate information technology environment
Responsible for the implementation, testing and training of new communication projects and initiatives.
Acts as liaison with vendors and third party providers.
Develops business cases for request for new and additional hardware or software.
Assist users not limited to network-related issues.
Making sure to optimize performance of LAN/WAN
Performs other miscellaneous tasks as assigned.
Monitor tuning system performance, WAN optimization, network security, telecom management and network connectivity.
Monitor and maintain maximum system performance levels.
Provide technical solutions various hardware problems regarding specifications, equipment compatibility and possibility of the equipment’s good operation. (e.g. Printer, Power Supply, CPU, Motherboard).
Track and keeps log of all IT assets.
Company: Synacy Inc.
Occupation or position held: Fiber Optic Technician / Network Technician
Date: April 6, 2015 – November 9, 2015
Main activities and responsibilities:
Fiber Optics Installation
Fiber Optic Splicing (Singlemode, Multimode)
Fiber Optics Testing
Fiber Optics Design
Fiber Optics Calculating Budget Loss
Troubleshooting Fiber Optics Network
Cisco Routing & Switching
●EIGRP
●Access-List
●Static & Dynamic Route
●OSPF
●RIP
Optical Network Terminal Installation
Installing Router Modem
Company: Nexus-Net Digital Solutions Inc.
Occupation or position held: IT Specialist / Fiber Optic Technician
Date: June 2013 – March 2014
Main activities and responsibilities:
Fiber Optic Installation & Splicing (Singlemode, Multimode)
●Fiber Optics Testing
●Fiber Optics Design
●Fiber Optics Calculating Budget Loss
●Troubleshooting Fiber Optics Network
Cisco Routing & Switching
●EIGRP
●Access-List
●Static & Dynamic Route
●OSPF
●RIP
Optical Network Terminal Installation
Installing Router Modem
Assist the students who enrolled the training
PERSONAL INFORMATION
Age: 23
Date of Birth: JUNE 15, 1993
Gender: Male
Civil Status: Single
Nationality: Filipino
EDUCATIONAL BACKGROUND
Tertiary: Asian College of Technology (ACT) 2010-2015
Corner Leon Kilat and P. del Rosario Street, Cebu City
Bachelor of Science in Computer Engineering
Professional Certification:
Cisco Certified Network Associate (CCNA)
Certificate Verification No. 422324169161HRZI
REFERRENCES:
Mar Anthony V. Inderez
System / Network Administrator Rivan IT Training System
Contact #. 090*-***-****
Kevin Dannielle Lu
C.O.O Rivan IT Training System
Contact #. 091*-***-****
Clark Loui M. Ibañez
Training & Development Manager at Rivan IT Training System
Contact #. 092******** / 032-***-****
Contact this candidate