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Information Technology Desktop Support

Location:
Makati, National Capital Region, Philippines
Posted:
October 03, 2016

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Rongie Eroy

Address: Gaisano Street, Lahug, Sudlon, Cebu City

Contact #:09434996212

Email: acwvwh@r.postjobfree.com

.:: Work Experience::.

Company: Alorica Philippines, Inc.

Occupation or position held: IT Desktop Support Specialist

Date: May 4, 2016 – August 19, 2016

Main activities and responsibilities:

Proficient in Microsoft Desktop products (Windows XP/Vista/7)

Hands-on experienced with Microsoft Administration Tools, Eg. Active Directory, Remote Desk top etc.

Professed in providing Service Desk support to medium or large organizations (1000+ staff).

Knowledgeable of relevant call tracking applications.

Experienced with an IT Service Management tool (Eg. Remedy, SCSM, Altiris).

Skilled of customer service practices

Performs the analysis, design and development of new LAN/WAN initiatives.

In-charge and maintains computer programs or software packages to handle specific jobs, such as storing or retrieving data, or controlling other equipment.

Desktop maintenance and troubleshooting(e.g hardware / application /software)

Monitors that the Anti-virus program is updated with the latest virus definiation.

I also performs desktop support to the agents & etc.

Responsible for integrating business systems within the corporate information technology environment

Responsible for the implementation, testing and training of new communication projects and initiatives.

Acts as liaison with vendors and third party providers.

Assist users not limited to network-related issues.

Making sure to optimize performance of LAN/WAN

Monitor tuning system performance, WAN optimization, network security, telecom management and network connectivity.

Monitor and maintain maximum system performance levels.

Provide technical solutions various hardware problems regarding specifications, equipment compatibility and possibility of the equipment’s good operation. (e.g. Printer, Power Supply, CPU, Motherboard).

Company: CRMWorks Asia

Occupation or position held: Jr. Network Administrator

Date: October 26, 2015 – April 20, 2016

Main activities and responsibilities:

Performs the analysis, design and development of new LAN/WAN initiatives.

In-charge and maintains computer programs or software packages to handle specific jobs, such as storing or retrieving data, or controlling other equipment.

Desktop maintenance and troubleshooting(e.g hardware / application /software)

Monitors that the Anti-virus program is updated with the latest virus definiation.

I also performs desktop support to the agents & etc.

Responsible for integrating business systems within the corporate information technology environment

Responsible for the implementation, testing and training of new communication projects and initiatives.

Acts as liaison with vendors and third party providers.

Develops business cases for request for new and additional hardware or software.

Assist users not limited to network-related issues.

Making sure to optimize performance of LAN/WAN

Performs other miscellaneous tasks as assigned.

Monitor tuning system performance, WAN optimization, network security, telecom management and network connectivity.

Monitor and maintain maximum system performance levels.

Provide technical solutions various hardware problems regarding specifications, equipment compatibility and possibility of the equipment’s good operation. (e.g. Printer, Power Supply, CPU, Motherboard).

Track and keeps log of all IT assets.

Company: Synacy Inc.

Occupation or position held: Fiber Optic Technician / Network Technician

Date: April 6, 2015 – November 9, 2015

Main activities and responsibilities:

Fiber Optics Installation

Fiber Optic Splicing (Singlemode, Multimode)

Fiber Optics Testing

Fiber Optics Design

Fiber Optics Calculating Budget Loss

Troubleshooting Fiber Optics Network

Cisco Routing & Switching

●EIGRP

●Access-List

●Static & Dynamic Route

●OSPF

●RIP

Optical Network Terminal Installation

Installing Router Modem

Company: Nexus-Net Digital Solutions Inc.

Occupation or position held: IT Specialist / Fiber Optic Technician

Date: June 2013 – March 2014

Main activities and responsibilities:

Fiber Optic Installation & Splicing (Singlemode, Multimode)

●Fiber Optics Testing

●Fiber Optics Design

●Fiber Optics Calculating Budget Loss

●Troubleshooting Fiber Optics Network

Cisco Routing & Switching

●EIGRP

●Access-List

●Static & Dynamic Route

●OSPF

●RIP

Optical Network Terminal Installation

Installing Router Modem

Assist the students who enrolled the training

PERSONAL INFORMATION

Age: 23

Date of Birth: JUNE 15, 1993

Gender: Male

Civil Status: Single

Nationality: Filipino

EDUCATIONAL BACKGROUND

Tertiary: Asian College of Technology (ACT) 2010-2015

Corner Leon Kilat and P. del Rosario Street, Cebu City

Bachelor of Science in Computer Engineering

Professional Certification:

Cisco Certified Network Associate (CCNA)

Certificate Verification No. 422324169161HRZI

REFERRENCES:

Mar Anthony V. Inderez

System / Network Administrator Rivan IT Training System

Contact #. 0906-975-2185

Kevin Dannielle Lu

C.O.O Rivan IT Training System

Contact #. 0915-890-5352

Clark Loui M. Ibañez

Training & Development Manager at Rivan IT Training System

Contact #. 09266749356 / 032-***-****



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