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Engineer Windows Server

Dubai, Dubai, United Arab Emirates
October 03, 2016

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PO Box: ***** DIP,

Dubai, UAE.

Mobile No: +971-*********



I am MCSA and CCNA certified Engineer and hold 7 years of experience in the IT industry, having worked with a few leading companies like Danube Group, Accel IT Resources, Microhard services, and SunGard technologies etc. I am a Graduate in Bachelor of Arts and hold a Diploma in Electronics Engineering. I am seeking for a challenging position in the domain of IT Support and Administration to utilize my skills and abilities that offers Professional growth while being resourceful, innovative and flexible.


Windows System Engineer, IT Support Engineer, IT System Administrator,


1) Danube Group. Duration: -May2011 to till date (5 years,2 month)

Jebel Ali, Dubai. UAE. Designation: -IT Administrator

Jobs Involved

Participate in resolving technical and connectivity issues in Head Office and remote sites in Danube.

Handling User creation and administration task, access rights and Email and mail box related cases of more than 400 Users in Head Office and Remote Branches.

Using Ticketing Tool such as NetHelpDesk to resolve user concerns and issues within SLA and SLO.

Maintaining and monitoring Windows Server 2003/2008/2012, MS Exchange 2010/2013, Apple Mac OSX Lion and windows7/8/10.

Handling DNS, Active Directory, RAID, Group policy, OU, DHCP, VPN client, File servers, Domain Controller and Citrix XenApp6 servers.

Maintaining Manage Engine-Desktop Central patch management to deploy all Danube authorized software’s, patches and updates.

Hands on experience in HP ProLiant DL&BL servers and IBM System X Series servers and Dell PowerEdge Servers.

Implement the AD Group Policies for the use of the computer system and network.

Creating user ID’s and passwords in Active Directory, MS Exchange for the newly joined users as per the Company Policy.

Disabling the user Id’s from AD, exchange server and all the other applications as per the resignation form or request from the concerned department whenever the staff resigns the company.

Providing access to shared folders and granting permissions as per the request.

Monitor and Maintain ESET Endpoint Security Antivirus management console & Trend Micro office scan Antivirus control manager and Antivirus client installations.

Responsible for periodical server & User backups and data restorations if and when needed and manage Acronis Backup and Recovery Server11.7, Symantec backup exec 2015 and IBM tape Drives.

Administrate Network components like Cisco Switches, and FortiGate 300C Fortinet UTM Firewall with Wireless Access Point.

Configure and administrate IP Camera (CCTV), NAS storage system, GFI online fax make, Blackberry Email configuration and Network Monitoring tool Orion solar winds NPMV10.6.

Installing, configuring and troubleshooting devices like Windows computers (laptops & Desktops) and Apple Computers (MacBook’s & iMacs), Polycom Video conferencing system, Smart Phones, projectors, etc.

Installation and configuration of Orion ERP, Citrix & Thin Print for ERP Oracle application.

Maintain current inventory of hardware, software and passwords.

Maintaining Time & Attendant machine, Access control system, barcode and POS machines (FEC), Print Servers, MFP scanner and network printer, Cheque Print Management Solution.

Remote Desktop support for all users using RDP, VNC.

Install authorized software to laptops and desktops as per Company Policy.

Make periodic preventive measures on Servers and Desktop for smooth functioning of all IT systems.

2) ACCEL IT Resources Limited Duration: -Mar2010 to Oct 2010

Bangalore, India. Designation: -System Engineer, IT Support

Client: -SunGard Technology Services Ltd.

Deputed as a Technical Support from Accel IT resources Ltd.

Jobs Involved

Supporting more than 300 users in-house and by remote connection in SunGard Bangalore division.

Installing, configuring and upgrading Operating System [Windows server 2003/XP/Vista]

Installing operating system using Image from the Ghost Software.

Configuring and Troubleshooting e-mails into MS-Outlook2003 and 2007

Installation and configuration of VPN client and providing the support.

Handling all escalated calls, as member of Problem Managements.

Maintaining Security, Sharing and Accessing Files and Folders.

In-house System Maintenance & network administration

Installing and configure LAN and Proxy server for Internet browsing.

Configuring systems to the network and adding it to Domain.

Installation and Maintain Network printers in all SunGard department

Handling Symantec antivirus issues as per user requirements.

3) Microhard services Pvt. Ltd. Duration: -May 2008 to Mar 2010

Bangalore, India Designation: - System Administrator

Client: - ISRO Satellite Center, Govt. of India, Bangalore.

Deputed as System Administrator from Microhard services to manage 500 Users.

Jobs Involved

Manage and administrate Hardware and Network related problems around 500 Users in ISRO

In-house System Maintenance & network administration.

Maintaining Security, Sharing and Accessing Files and Folders.

Domain and Work Group maintenance for all ISRO PCs and solving the users related problems

Installing, Configuring, Updating and Troubleshooting of MacAfee Antivirus Enterprise edition 8.5i,8.7

Installation and Troubleshooting Microsoft Applications.

Configuring and Troubleshooting e-mails into MS-Outlook

Installed and configured LAN and Proxy server for Internet browsing for Computer Lab.

Provides Technical support & product updates to users.

Scheduling hardware and operating system changes and up gradation.

Software packages installation, upgrading and maintenance.

Installing and configuring local and Network printers.


Bachelor of Arts Degree in Calicut University– April 2008

Diploma in Electronics Engineering [N.C.V.T]-July 2005

Plus Two, Board of Higher Secondary Education(HSE) – July 2001

Secondary School Leaving Certificate (SSLC) from Kerala State - March 1999


M.C.S.A. Certified (ID:6001852)-2008

C.C.N.A. Certified (Cisco ID: - CSCO11909044) -2011

Certified Microsoft Exchange Server 2003.

ManageEngine Certified Product Associate (AD Manager Plus)

Computer Hardware& Network Maintenance [KELTRON]-October 2006

Completed a Corporate training in Trend Micro Office scan-2012


Permanent Address : Kaniyath [house]

Kunnamangalam [p.o]

Kozhikode, Kerala.

Pin: 673571

Nationality & Religion : Indian, Hindu

Age & Date of Birth : 31; 27-05-1984

Gender : Male

Marital Status : Married

Visa Status : JAFZA Free Zone Visa

Driving License : 2001052-Dubai-Automatic

Passport No : G 1776566

Date of Issue : 23-03-2007

Date of expiry : 22-03-2017

Languages Known : English, Malayalam and Hindi.


I hereby declare that the above information made by me is true to the best of my knowledge and belief.

Place: Dubai Rajeev Babu K

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